Image Accelerated Images Not Showing

  • Resolved foolhandy

    (@foolhandy)


    7 years ago

    I have accelerated site/images switched on in Jetpack, with the option for mosaic galleries enabled. WordPress & Jetpack are both updated to the latest version.

    In the last week some random images are not showing in these galleries. If I try to ‘open image in new tab’ I get:
    We cannot complete this request, remote server returned an unexpected status code (400)
    but if I then delete
    &ssl=1
    from the end of the address it shows.

    The images not showing seem random and it is happening to past posts that used to display correctly.

    I have contacted my webhost and they have checked everything their end – it sees to be fine. They have also made sure that all WordPress & Jetpack whitelisting is in place as recommended on support pages.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    7 years ago

    Howdy!

    So, everything looks great from the debugger. There aren’t any reported errors with your Jetpack connection and http://www.holytrinityhalstead.com.

    Can you send me a link to one of the affected galleries that are active on the site?

    When I go here: https://www.holytrinityhalstead.com/2019/03/08/wonderful-world-book-day-2019/ All of the images are in place. There’s no indication that anything is missing.

    Thread Starter foolhandy

    (@foolhandy)

    7 years ago

    How odd. The images aren’t all showing for me at work (behind a proxy) or at home (no proxy). Other people have contacted me too with the issue.

    This is what I see: https://www.holytrinityhalstead.com/images/linked/imagesmissing-holytrinityhalsteadcom.png
    and it’s the same with galleries on all of the posts I’ve checked,although I’ve not checked all of them, obviously 🙂

    Plugin Contributor James Huff

    (@macmanx)

    7 years ago

    It’s definitely working for me too, here’s what I see: https://screenshots.firefox.com/Dl57osFAKw8Qzpa0/www.holytrinityhalstead.com

    What country are you browsing from currently?

    We serve the images from data centers all over the world, depending on whichever one is closest to you, so an issue at one of them may explain why you see the problem but we don’t.

    Thread Starter foolhandy

    (@foolhandy)

    7 years ago

    I’m in the UK. That’s the school I work at.

    Does the error message:
    We cannot complete this request, remote server returned an unexpected status code (400)
    I get when I right-click and ‘open image in new tab’ go along with that theory?
    And why would the mage show when I delete the ‘&ssl=1’ bit from the end of the URL?

    Incidentally, I’ve checked that it’s the same images missing at work/school and at home and it is.

    Is there anything that an be done about this? I don’t know exactly when it started but it was OK a week ago and now there are images missing from past posts where once they were fine.

    And thanks for looking into the issue and replying. 🙂

    Plugin Contributor James Huff

    (@macmanx)

    7 years ago

    I wonder if you’re in the same boat as https://wordpress.org/support/topic/remote-server-returned-an-unexpected-status-code-400/#post-11288069

    They’re also in the UK, and their hosting provider was blockeding some of our IPs.

    Would you mind checking with your hosting provider’s support to see if they’re blocking any IPs from the 195.234.109.0/24 range?

    Thread Starter foolhandy

    (@foolhandy)

    7 years ago

    I’ll ask them to check those.

    They have already checked all IPs listed on this page from your support site
    https://jetpack.com/support/hosting-faq/
    and they were all already whitelisted.

    I’ll report back when they’ve checked. Thanks!

    Thread Starter foolhandy

    (@foolhandy)

    7 years ago

    Hello again,

    That seems to have sorted it. Thank you. They unblocked all of those IPs and they are all showing.

    Maybe the support page could be updated to include those IPs? 🙂

    Thanks again to all who’ve helped with this.

    • This reply was modified 7 years ago by foolhandy. Reason: Missed a line out!
    Plugin Support lizkarkoski

    (@lizkarkoski)

    7 years ago

    Thanks for letting us know that you’ve got things sorted 🙂 Best wishes!

    Thread Starter foolhandy

    (@foolhandy)

    7 years ago

    Update: I also manage https://sggm.sgasa.uk and it has started doing the same thing again there. I’ve switched the accelerated site feature off for now as it’s proving unreliable. A shame, but I can’t keep chasing my webhost to whitelist changing IP addresses. I just need things to work. 🙁

Viewing 9 replies - 1 through 9 (of 9 total)

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