Analytics doesn’t track PayPal payments

  • Resolved giubilo

    (@giubilo)


    7 years, 2 months ago

    Hi,
    I have a problem with the plugin.
    If I do an order on my woocommerce and I pay with PayPal the Analytics doesn’t track the order.
    What do I need to do to track the order on google analytics?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @giubilo

    Thanks for reaching out to us. WooCommerce Google Analytics requires for the payment gateway to return the user to the Order Received/Thank you page. PayPal Standard and PayPal Checkout are two extensions that do this and have no troubles with tracking data.

    You’ll want to confirm that you have an auto-return URL setup in PayPay:

    https://docs.woocommerce.com/document/paypal-standard/#section-7

    I hope this helps.

    Thanks again,

    Thread Starter giubilo

    (@giubilo)

    7 years, 2 months ago

    Hi @johndcoy, thank you very much for your reply.
    I have configured the return url in paypal website, but it redirect to an error page.
    If I write “mywebsite.ext/checkout/order-received/” I receive the error of page not found, but I have that page. It seems that the redirect from paypal doens’t work well.
    what am I doing wrong?
    Thank you

    • This reply was modified 7 years, 2 months ago by giubilo.
    • This reply was modified 7 years, 2 months ago by giubilo.
    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @giubilo

    That’s hard to tell but it could be caused by a plugin or theme conflict. Typically issues like this are caused by a theme or plugin conflict. Try switching back to a default theme like Twenty Nineteen and disabling all plugins except for WooCommerce and Google Analytics for WooCommerce to see if this resolves the issue. If so, then re-enable each one at a time until you find the one that’s causing the conflict.

Viewing 3 replies - 1 through 3 (of 3 total)

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