Expand/less content works wrong

  • Resolved vial

    (@vial)


    7 years, 3 months ago

    Hi! I’m trying to set up the plugin and I need the testimonial to be shown in short mode (with link “read more” with showing the full content in place) once upon first update of the page. However, after all settings there is already full content displayed when I open the page. Further clicking “read more”/”read less” works properly. I’ve tried on Twenty Seventeen theme and the problem remains/

    The settings I use are here:
    https://pasteboard.co/I0z95wQ.png

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter vial

    (@vial)

    7 years, 3 months ago

    I’ve noticed also that the plugin seems to not see the settings of the customs length. For instance I set to show 10 words in short mode, but in fact there’s some random number of words

    Miha

    (@mplusb)

    7 years, 3 months ago

    Hello @vial,

    Thank you for reaching out to us!
    This seems to be a bug caused by our latest update.
    I recommend trying the previous version while we fix this.
    You can download it from here: https://downloads.wordpress.org/plugin/strong-testimonials.2.33.zip

    Let me know how it goes!

    All the best,
    Mihaela

    • This reply was modified 7 years, 3 months ago by Miha.
    Thread Starter vial

    (@vial)

    7 years, 3 months ago

    Hello @mplusb,
    thanks for help!

    1. The previous version has solved the problem with content displaying (but not in Mozilla Firefox and IE browser, where after enlarging the short content into full one, the bottom “show less” disappears after clicking).

    2. custom length setting in automatic mode still not works with setted number of words (I`ve solved this problem by using manual excerpt in the post editor).

    Miha

    (@mplusb)

    7 years, 3 months ago

    Hello @vial,

    1. I have checked your page on both Mozilla and Chrome (the latest versions) and it works as it should.
    Even clicking on the Show less button works.
    Does you still have this issue?
    IE unfortunately is no longer supported.

    2. Happy to hear you found a solution! This seems to be working on my end, but I will forward your feedback to our developers to double check it in our next update.

    All the best,
    Mihaela

    Thread Starter vial

    (@vial)

    7 years, 3 months ago

    I`m using 65.0 version of Mozilla and you can see this problem on video bellow

    https://dropmefiles.com/GXbup

    Thank you for your support!

    Thread Starter vial

    (@vial)

    7 years, 3 months ago

    @mplusb Sorry for video quality ^_^

    Miha

    (@mplusb)

    7 years, 3 months ago

    Just checked this on a different computer and it still works as it should.
    Could you please check Chrome browser’s console and see if you see any errors?

Viewing 7 replies - 1 through 7 (of 7 total)

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