[update] Bugs are common in updates.

JS Morisset
(@jsmoriss)

7 years, 6 months ago
I’ve setup the plugin to support many products and purchased both the Canned Reply and Email Pipping add-ons. The Email Pipping add-on integrates seamlessly, and the Canned Reply add-on could use some improvements (the popup window is very small and the use of categories for canned replies is next to useless).

I would give the SupportCandy plugin 5 stars if it wasn’t for the CSS – there are some mismatches between the back-end and front-end styling, some conflicts with bootstrap based themes (SupportCandy applies a second layer of bootstrap styling), and minor styling oversights. I’ve had to add 200+ lines of CSS to cleanup the styling and get it to match between the front-end and back-end. I’m sure future versions will probably address this. 🙂

js.

2019/10/10 update:

The plugin and its add-ons are chock full of small bugs – updates are infrequent, and often add as many bugs as they solve. Had I known the lack of skill behind this code, I would have used a different solution.

My original rating was 4 stars and I’ve adjusted it to 2 stars. :-/
- This topic was modified 6 years, 7 months ago by JS Morisset. Reason: 4 stars to 2 stars

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Contributor

(@supportcandy)

Hello JS,

Thank you very much for your detailed review. It gives us motivation to work harder to make it more useful and powerful.

Regarding CSS, you correctly point out about bootstrap but thing is, conflicts vary theme to theme for bootstrap based themes. What we are doing to make it work is that whenever there is report of the theme, we provide conflict resolution in product for that theme and so on. Can you also please share name of the theme and your CSS code which fixed on your site? So that it will get fixed for future users of the theme.

For non-bootstrap based themes there are hardly any css conflicts.

This reply was modified 7 years, 6 months ago by SupportCandy.
This reply was modified 7 years, 6 months ago by SupportCandy.

Thread Starter

JS Morisset

(@jsmoriss)

7 years, 6 months ago

Sure, I’m happy to share. 🙂

Here are the front-end fixes:


/* -------- Support Candy -------- */

#content .bootstrap-iso * {
	-webkit-border-radius:0;			/* fix dated rounded corners */
	-moz-border-radius:0;				/* fix dated rounded corners */
	border-radius:0;				/* fix dated rounded corners */
}

#content .bootstrap-iso input,
#content .bootstrap-iso select,
#content .bootstrap-iso textarea {
	-webkit-border-radius:0 !important;		/* fix dated rounded corners */
	-moz-border-radius:0 !important;		/* fix dated rounded corners */
	border-radius:0 !important;			/* fix dated rounded corners */
}

#content .bootstrap-iso input[type="radio"],
#content .bootstrap-iso input[type="checkbox"] {	/* fix checboxes to match back-end */
	border: 1px solid #b4b9be;
	background: #fff;
	color: #555;
	clear: none;
	cursor: pointer;
	display: inline-block;
	line-height: 0;
	height: 16px;
	outline: 0;
	padding: 0 !important;
	text-align: center;
	vertical-align: middle;
	width: 16px;
	min-width: 16px;
	-webkit-appearance: none;
	box-shadow: inset 0 1px 2px rgba(0,0,0,.1);
	transition: .05s border-color ease-in-out;
}

#content .bootstrap-iso .btn-lg {			/* standardize and always use small buttons */
	padding: 5px 10px;
	font-size: 12px;
	line-height: 1.5;
}

#content .mce-tinymce {
	border:1px solid #cccccc;
}

#content iframe#ticket_description_ifr {
	height:300px !important;
}

#content div.row.wpsc_tl_action_bar {
	padding-top:13px;				/* fix for extra space bellow buttons */
}

#content div.row.attachment {
	margin-top:10px !important;
	margin-bottom:0 !important;
}

#content #frm_wpsc_sign_in {
	margin-top:20px;				/* fix space in sign-in form */
}

#content #frm_wpsc_sign_in input[type="text"] {
	margin:10px 0;					/* fix missing space between input boxes */
}

#content #wpsc_frm_signup_user {
	margin-top:20px;				/* fix space at top of form */
	margin-bottom:30px;				/* fix space at bottom of form */
}

#content div.captcha_container {
	font-weight:normal;				/* no need for bold with already highlighted dark button */
	padding:7px 15px 10px 15px;			/* button too big and inherits wrong left/right padding */
	width:33.33333333%;				/* match default input field width of 33% instead of 50% */
}

#content #wpsc_popup {
	height:auto;					/* allow the popup body to adjust */
}

#content #wpsc_popup_body {
	max-height:80vh;				/* adjust to 80% of vertical height */
}

And the back-end fixes:


/* -------- Support Candy -------- */

#wpbody-content .bootstrap-iso * {
	-webkit-border-radius:0;			/* fix dated rounded corners */
	-moz-border-radius:0;				/* fix dated rounded corners */
	border-radius:0;				/* fix dated rounded corners */
}

#wpbody-content .bootstrap-iso input,
#wpbody-content .bootstrap-iso select,
#wpbody-content .bootstrap-iso textarea {
	-webkit-border-radius:0 !important;		/* fix dated rounded corners */
	-moz-border-radius:0 !important;		/* fix dated rounded corners */
	border-radius:0 !important;			/* fix dated rounded corners */
}

#wpbody-content .mce-tinymce {
	border:1px solid #cccccc;
}

#wpbody-content iframe#ticket_description_ifr {
	height:300px !important;
}

#wpbody-content div.row.wpsc_tl_action_bar {
	padding-top:13px;				/* fix for extra space bellow buttons */
}

#wpbody-content div.row.attachment {
	margin-top:10px !important;
	margin-bottom:0 !important;
}

#wpbody-content div.captcha_container {
	font-weight:normal;				/* no need for bold with already highlighted dark button */
	padding:7px 15px 10px 15px;			/* button too big and inherits wrong left/right padding */
	width:33.33333333%;				/* match default input field width of 33% instead of 50% */
}

#wpbody-content #wpsc_popup {
	height:auto;					/* allow the popup body to adjust */
}

#wpbody-content #wpsc_popup_body {
	max-height:80vh;				/* adjust to 80% of vertical height */
}

Note that fixing the rounded corners is just a personal preference – I prefer a “flat” style to a rounded style for the containers on my sites, which includes input fields, buttons, etc.

js.

Thread Starter

JS Morisset

(@jsmoriss)

7 years, 6 months ago

And in case you’re interested, here is the support site. 😉

https://surniaulula.com/support/

js.

Plugin Contributor

SupportCandy

(@supportcandy)

7 years, 6 months ago