Problem with repeated orders

  • Resolved juanantonio

    (@juanantonio)


    7 years, 4 months ago

    Hi, I have an issue with giftable

    Some customers use in their account the “reorder” from past orders, and then they get back the order with the gift they ordered in the past…

    Is there any solution for that?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author DecomTeam

    (@decomteam)

    7 years, 4 months ago

    Dear @juanantonio, its hard to stop bad users like that, but the simplest fix is:
    – remove GIFT products and add them again (they will have different ID etc..)

    Rishi Mehta

    (@rcreators)

    7 years, 4 months ago

    Hello @decomteam,

    isn’t it lengthy process when we have 400 products in shop ? also we cant say them bad users, they are normal user who just press reorder function from thier order section. But if gift function is completely disable from giftable setting, how they able to get the gift again in reorder ?

    Plugin Author DecomTeam

    (@decomteam)

    7 years, 4 months ago

    Hi @rcreators, bad was quoted (not intended to be bad like really bad).
    – shop developers should think about the full process, users, their steps, rules, do’s and don’ts, FAQ where it says you cant re-order gifts etc…
    – giving 400 products as a gift is not good behavior, also you just need to edit gifts, let’s say duplicate and remove products that you offered as Gifts.

    We are not cloning your products in any way, even if you remove Giftable your product ID will be the same – so re-order is possible, that’s normal behavior, limiting items via quantity is also possible.

    • This reply was modified 7 years, 4 months ago by DecomTeam.
    • This reply was modified 7 years, 4 months ago by DecomTeam.
    Plugin Author DecomTeam

    (@decomteam)

    7 years, 4 months ago

    – The easiest way to disable users from re-ordering items with a gift is to edit gifts (duplicate and delete old one) so ID is different, and they will not be able to re-order items with a gift.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem with repeated orders’ is closed to new replies.