Style.css messes up my page

  • Resolved thezirconhouse

    (@thezirconhouse)


    7 years, 8 months ago

    For some reason, wheneverthe default stylesheet is enabled, the entire page that uses the Awesome Support shortcodes uses breaks whether being it a submitting ticket or viewing ticket pages. However, when I turned the stylesheet option off, the page came back to normal but the there was no styling whatsoever. I uploaded these two images below to make it easier to understand. I have no idea why it does that as it used to be working fine before the update.

    Currently I am using:
    wordpress version 4.9.8
    PHP Version 7.0.31
    Software Apache
    Awesome Support version 5.7.1
    Laborator’s Aurum child theme version 3.1.1

    https://imgur.com/fGNdwzR
    https://imgur.com/dq1SrD8

    Thank you so much!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 8 months ago

    Hi:

    hmmm…it is possible that its using a cached style sheet. Can you please clear any caches from your caching plugins or the caches that your hosting provider. THen, on the submit ticket page please use the CTRL-F5 key combination to refresh the cache for that page.

    Thanks very much.

    Thread Starter thezirconhouse

    (@thezirconhouse)

    7 years, 8 months ago

    Thank you so much.
    It turned out that the W3 Total cache plugin enabled minifying css files by default ultimately breaking the stylesheet. After turning it off and clearing all the caches, it reverted back to normal.
    Once again, thank you so much!

    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 8 months ago

    Hi:

    Glad we could help!

    PS: If you find the plugin useful could you let others know how it’s working for you on our reviews page?

Viewing 3 replies - 1 through 3 (of 3 total)

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