No Analytics Data Since May 20

  • Resolved sidman

    (@sidman)


    7 years, 11 months ago

    Hi guys,

    I’ve had no data going through Analytics since 25th May.
    Analytics ID is UA-77116139-2

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Conversios

    (@tatvic)

    7 years, 11 months ago

    Hi,

    Thank you for writing to us!

    We did a quick look of your store & found that our plugin is working well on your store.
    Please re-verify the configuration in your GA account.

    Hope this helps!

    Thanks & REgards,

    daitali

    (@daitali)

    7 years, 10 months ago

    Hi everybody,

    Since the update of the new version, I have no datas on my google analytics dashboard :

    Here is the tracking ID : UA-90696534-1

    With the previous (old) version all was ok, even the e-commerce datas.

    Thanks for your help.

    Plugin Author Conversios

    (@tatvic)

    7 years, 10 months ago

    Hi,

    Thank you for writing to us!

    We made some major UI changes with the latest version so we request you to re-verify the settings of our plugin. We have already added notice & updated description, installation step & documentation for it.

    Hope this helps!

    Thanks & Regards,

    daitali

    (@daitali)

    7 years, 10 months ago

    Thanks for your prompt response.

    But I already deactivate it, delete the older version of the plugin then reinstall it
    with wordpress (not with ftp method, with plugins engine search).

    • This reply was modified 7 years, 10 months ago by daitali.
    Plugin Author Conversios

    (@tatvic)

    7 years, 10 months ago

    Hi,

    In this case, share your store URL with our plugin installed.

    Regards,

    daitali

    (@daitali)

    7 years, 10 months ago

    Here is the store url : https://www.safranelle.com

    Thanks

    Plugin Author Conversios

    (@tatvic)

    7 years, 10 months ago

    Hi,

    We have already connected to you via email. Please check your inbox. We’ll verify the URL & revert you on the same email.

    Regards,

    daitali

    (@daitali)

    7 years, 10 months ago

    Ok thank you very much.

    Sorry to open a thread on the forum + a request by email..

    • This reply was modified 7 years, 10 months ago by daitali.
    daitali

    (@daitali)

    7 years, 10 months ago

    All is ok now, again thanks for your prompt response and availability, even for the free version!

Viewing 9 replies - 1 through 9 (of 9 total)

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