Plugin Contributor
Imagely
(@imagely)
Really sorry to hear about this error, @m0rticon 🙁 Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the WordPress.org Requirements settings in place:
MySQL v5.6 (or higher)
PHP 7 (or higher)
Memory limit: 250MB (or higher)
Upload limit: 50MB (or higher)
Post limit: 50MB (or higher)
/wp-content directory has sufficient permissions (i.e. 755)
With those in place, everything should work smoothly for you. If it still crashes, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the error still appear? If so, temporarily switch to a WordPress theme (this deactivation is only intended to quickly check to see if the error goes away or is still present). If by deactivating the other plugins, the error does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results 🙂
– Becky
Thank you for your help with this, my provider does meet all those requirements. I am unfortunately unable to follow the other steps because this message appears as soon as I log in, my dashboard is completely unavailable. To access my dashboard I would first need to disable NextGEN through FTP which would render me unable to activate it again without this error message returning.
I can confirm that I have two other gallery plugins active on my WordPress – is this likely to create a conflict?
Plugin Contributor
Imagely
(@imagely)
@m0rticon – it may. Would you be willing to disable the NextGEN Gallery plugin manually via FTP, login to your WordPress dashboard and temporarily deactivate all of the other plugins, and then try reactivating NextGEN Gallery again? If so, keep me posted on your results. That will help clarify whether or not it may be a plugin conflict.
Thanks!
Becky
I disabled all of my gallery plugins and unfortunately the problem remains. Upon activation of NextGEN I receive the same error message.
Plugin Contributor
Imagely
(@imagely)
@m0rticon-
Darn, I was hoping that would help clear that error message for you. 99% of the time, deactivating and reactivating plugins clears out most issues users see. Would you mind submitting a bug report to us here: http://www.imagely.com/report-bug . Please include the URL to this forum thread and mention that Becky referred you. We’ll take a closer look at why you’re seeing this error message and hopefully get this sorted out for you asap. 🙂
Thanks!
Becky
Plugin Contributor
Imagely
(@imagely)
Because it has been more than a week since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.
Thanks!
Becky
