Hi Prakash,
Thank you for contacting us!
We have adopted the new GA tracking method “gtag.js” but you have implemented legacy UA script via another plugin on your store so you haven’t enabled “Add Global Site tracking code ‘gtag.js’” from the settings. To know the exact culprit for this, kindly go to the FAQs of our plugin.
Solution:
add ‘gtag.js’ script in your store or enable the option “Add Global Site tracking code ‘gtag.js’” from the settings.
Hope this helps!
Thanks & Regards,
P.S: It’s the best practices to read the description, FAQs & other support thread queries first, each time you update the plugin. We keep updating it regularly. It saves your time
I have tried same on development server, but its not working even after this.
On development server, I have disabled other plugin and enable the option “Add Global Site tracking code ‘gtag.js’” from the settings.
But no benefit.
If you want, I can share credentials to verify.
Hi Prakash,
Contact us & share the details at analytics2(at)tatvic(dot)com
Regards,
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This reply was modified 7 years, 11 months ago by
Conversios.
Sure, let me share details right now.
Thank you,
We have connected to you via email.
Regards,
Thanks, replied on your Email.
shared details and added you on Google Analytics account. Please check and fix.
Closing this thread since already connected via Email
