Hey @carelschrier,
Hope you’re well.
It can be related some of your settings. First, can you check “Appointments upper limit (days)” option from Appointments > Settings > General > Time;
Also, did you edit any exception from Appointments > Settings > Exceptions options?
If above recommendations not help, can you send your shortcodes that you use on the page?
Cheers,
Oguz
Hi!
The appointments upper limit is set to 365 and I have no exceptions just for now. So I did not edit anything there.
Tried this: https://jld-service.nl/make-an-appointment/
And this: https://jld-service.nl/test/
Hi, Can you please look into this?
Hello @carelschrier,
hope you’re doing good today and I’m really sorry for the long waiting time here.
This seems to be like like a resource limit issue. Could you please access your server through (S)FTP, edit the wp-config.php file and insert the following line just above the /* That’s all, stop editing! Happy blogging. */ comment
define('WP_MEMORY_LIMIT', '512M');
Then try to navigate to /make-an-appointment/ page again.
If this continues, we should enable the WP debugger in order to find more info, so please edit wp-config.php file again, find a line like
define('WP_DEBUG', false);
and replace it with the following (if the above line doesn’t exist, simply insert next snippet just above the /* That’s all, stop editing! Happy blogging. */ comment)
// Enable WP_DEBUG mode
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
When you’re done, visit /make-an-appointment/ page again.
By doing so, a /wp-content/debug.log file should be created.
Please upload it into a service like Dropbox and post the sharable link here in your next reply.
Ref: https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/
Warm regards,
Dimitris
Thanks for your comment. It did not work unfortunalty. Here is the dropbox link: https://www.dropbox.com/s/1jpumh0xum6mdyh/debug.log?dl=0
Hey @carelschrier,
Hope you’re well.
When I check your debug.log I can see the PHP Fatal errors with “out of memory” state. So looks like there is a memory problem. Can you ask your hosting provider what can max memory for your site, and can they set to the max?
If it doesn’t help, maybe there is a conflict with some other plugin or theme, can you try conflict test? You need to deactivate all plugins except Appointments, change your theme to twenty seventeen and try again. But because of this can cause data loss I recommend to try after backup or on staging site.
Cheers,
Oguz
Hi,
By increasing the memory limit to 256 mb, it worked for a couple of ‘Created Pages’ with new settings. When I deleted the Service Provider and wanted to refresh or create a new page for the 2 month display. It stopped working…
Hey @carelschrier,
Hope you’re well.
Looks like you need to increase more to show 2 months, please try bigger memory limit like 1024MB.
Cheers,
Oguz
But it worked to show 2 months with 256MB for 1 or 2 ‘saves/displays’ then it stopped working.
I think 256MB is the limit of memory with my host.
Hey @carelschrier,
Hope you’re well.
You can still try plugin conflict test like I explained above to see if that help, but other than that it seems you need more memory_limit for working Appointments plugin.
Cheers,
Oguz
Hello @carelschrier,
I hope you’re doing well!
We’ve not heard from you in a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.
Have a good day and take care!
Cheers,
Nastia
