Updated Jetpack plugin and web page changed!

  • Resolved sharirozansky

    (@sharirozansky)


    8 years ago

    The other day my BLOG page on my website http://www.sharirozansky.com was missing the navigation menu and the sidebar. I contacted my service provider – Siteground, and they restored my site to a previous day and everything was back to how it was.

    I then did the plugin update for Jetpack and the same issue happened with my web page! Siteground restored my page once more and advised me to contact Jetpack to see why there is a conflict.

    I have never experienced anything like this whenever I have updated any plugins for my website.

    Right now my page is fine I have screen shots of the page before it was restored, but there is nothing here for me to upload the photo to.

    My question: why did this happen and how can I safely update Jetpack without this occurring again.

    thanks so much for your help:)

    Shari

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Tracy

    (@tmmbecker)

    8 years ago

    Hi Shari,

    I’m sorry for the troubles! I can see that your site is currently running on the latest version of Jetpack and the blog page is there.

    Before updating to the next version, could you turn on on WordPress debug to provide us some more information? You can do so by adding the following to your site’s wp-config.php file:

    define('WP_DEBUG', true);

if ( WP_DEBUG ) {

@error_reporting( E_ALL );
@ini_set( 'log_errors', true );
@ini_set( 'log_errors_max_len', '0' );

define( 'WP_DEBUG_LOG', true );
define('WP_DEBUG_DISPLAY', false);
define( 'CONCATENATE_SCRIPTS', false );
define( 'SAVEQUERIES', true );

}

    Once you’ve done that, run the update for Jetpack. From there, check the wp-content/debug.log file for errors.

    You can then send that file to us directly through our contact form and we’ll take a look.

    You can replace define(‘WP_DEBUG’, true); by define(‘WP_DEBUG’, false); in the code above.

    Thread Starter sharirozansky

    (@sharirozansky)

    8 years ago

    Hi Tracy,

    Thanks so much for your advice. It sounds great, but I’m not savvy in all these codes and I’m not comfortable changing and adding things on my site:(

    I was hoping for an easier solution!

    Shari

    Tracy

    (@tmmbecker)

    8 years ago

    Hi Shari,

    You’re welcome to contact us privately and we can help with this.

    Feel free to contact us through our contact form and mention this thread.

    We’ll be on the lookout for your message!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Updated Jetpack plugin and web page changed!’ is closed to new replies.

  • 3 replies
  • 2 participants
  • Last reply from: Tracy
  • Last activity: 8 years ago
  • Status: resolved