Hi Stefan,
Thank you for using Paid Memberships Pro, I’m sorry to hear about the issue you are facing here.
The free level should not affect this as we have our own checkout_free.html email template that gets sent out to users and admins receive a relevant ‘new user checkout’ email which would be the checkout_free_admin.html email template.
Please can you answer the following questions:
– Are you currently using any custom code on your Paid Memberships Pro site that may alter any functionality within Paid Memberships Pro?
– Are you using any additional Paid Memberships Pro plugins? (i.e. Email Admin Template Editor)
– Are other emails getting sent correctly? Would you be willing to install a WP Mail Logging plugin or check with your hosting provider to see an email logs to see if the emails were sent out successfully from your website?
Hi Andrew,
Thanks for getting back to me.
Per your questions:
– No custom code being used.
– Yep, here’s the list: Approvals Add On, Email Templates Add On, Register Helper Add On.
– I already checked with the hosting, there’s no emails being sent out to admins. So all other emails get sent well, even those from PMP, only PMP admin emails don’t get sent out.
That’s strange, the only thing I can think of is that the Email Templates Editor Add On will be disabling the admin emails as you are able to select an email template and disable it from sending.
Could you double check each admin template and let me know if this setting is enabled or not for the templates?
Hi Andrew,
So this is super weird. Here’s the screenshot: http://prntscr.com/j9k8tx
I clicked the “send test email”, and it works perfectly well, I get the email. Then I register a new account for that one level we have, and no email, neither in inbox or spam.
Any ideas?
That is strange, unfortunately I don’t have any ideas as what could be causing this without having a ‘hands-on’ look at your site.
Would you mind temporarily disabling all plugins except Paid Memberships Pro and setting your theme to the default ‘TwentySeventeen’ theme and see if the emails work again?
If you would like more assistance with this, please open a support thread on http://www.paidmembershipspro.com
Hi Andrew,
Tried it all, but no luck. I guess I’ll have to open the ticket on your site.
