Password reset problem

  • Resolved viewfromgorgie

    (@viewfromgorgie)


    8 years ago

    Hi there,

    I think I have the correct code in the correct places but my “reset password” link in the email the site sends out doesn’t work. For some reason, when redirecting to the password reset page, the / is removed from the URL, screwing the page up.

    In my Forgot password page, my shortcode is [forgot-password reset_email_url=”password-reset/”]

    In my Password reset page, the shortcode is [confirm-forgot-password]

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    8 years ago

    Hi view,

    We just had a look at your site and it seems like you have something removing the slash from all URLs (the trailing slash) on your site, not just the password reset page. WordPress always appends a trailing slash (even if you don’t type it), so something is removing it. Check to see if you have a plugin installed that might do this, or if there’s an option in your theme for this, or if your .htaccess file has been altered.

    Thread Starter viewfromgorgie

    (@viewfromgorgie)

    8 years ago

    Hi there,

    Thanks for that. It was permalink settings that caused the trailing slash to disappear.

    That has been sorted… unfortunately, the page isn’t populating with the password reset form. (goes to page, shows heading etc but page is blank)

    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    8 years ago

    Hi view,

    Do you mean on the http://pefferywayassociation.scot/forgot-password/ page or the http://pefferywayassociation.scot/password-reset/ page? At the moment, I see the form/fields on both of those pages. Did you figure out what was going on since you wrote your last message? If not, could you let us know what steps we need to take to recreate the issue of the form not showing up? If we need to have an account, could you send us a link to the page with the register shortcode on it?

    Thread Starter viewfromgorgie

    (@viewfromgorgie)

    8 years ago

    Hi there,

    It’s the http://pefferywayassociation.scot/password-reset/ page that is causing the issue. When you view the page using the address above, all is good and the fields are present. The issue occurs when the user is sent to that page by clicking the link in the email they receive… seems to be an issue with the system attempting to pre-populate the fields on redirect.

    Plugin Author Rustaurius

    (@rustaurius)

    8 years ago

    Hi view,

    We’d probably need to see the link in an email to have an idea what the problem might be, because like you said, the page that you linked to loads correctly. Would it be possible to forward a reset email to us at contact@etoilewebdesign.com so that we can take a look?

    Thread Starter viewfromgorgie

    (@viewfromgorgie)

    7 years, 12 months ago

    Sorry… just got this. I’ll forward a mail on to you.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

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