Ticket Import from Microsoft Exchange IMAP

  • Resolved seanperryman

    (@seanperryman)


    8 years, 2 months ago

    I have set up an email account (support@mydomain.com) on my local Exchange server, and I’ve been able to point WSDesk to it and get it to save (using support@mydomain.local). I’ve verified that emails I send to the support@ address are showing up in that mailbox, but I cannot get them to import into WSDesk. Is there a log setup somewhere I can be looking at to troubleshoot this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • lorenzo101

    (@lorenzo101)

    8 years, 2 months ago

    Hi,

    You can enable the email debug log in the email settings and the error log will be found in the regular php error log fine, usually named as error_log

    Regards,

    Thread Starter seanperryman

    (@seanperryman)

    8 years, 2 months ago

    It appears that it just isn’t running whatever recurring task/cron is required to import. When I look at the debug log I do not see anything pertaining to connecting to the IMAP server or anything of that nature.

    Thread Starter seanperryman

    (@seanperryman)

    8 years, 2 months ago

    Just added in a WordPress error log viewing program and came up with this:

    PHP Notice: Unknown: Kerberos error: No Kerberos credentials available (try running kinit) for [192.168.1.12] (errflg=1) in Unknown on line 0

    (This was not in the php error log previously). This is something I can research. I will post the answer when I solve this problem.

    EDIT: I am going to take a guess that I don’t have basic authentication available on my Exchange server. Checking into that now.

    • This reply was modified 8 years, 2 months ago by seanperryman. Reason: Quick Update
    Thread Starter seanperryman

    (@seanperryman)

    8 years, 2 months ago

    Looks like it is a problem with IMAP having the Kerberos module installed by default, which apparently upsets Microsoft Exchange. Here are some links to instructions on how to fix it. A side note, these did not work for me as I am using Ubuntu as my server platform instead of CentOS. If you use CentOS (or RHEL) you should be fine.

    http://forums.kayako.com/threads/fix-kerberos-error-on-email-parser.29626/
    http://forums.kayako.com/threads/email-parser-imap-mail-queues-with-microsoft-exchange.30951/

    wsdesk

    (@wsdesk)

    8 years, 2 months ago

    Hi @seanperryman,

    Thank you for the information. Let us know if you have any queries.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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