Sermon Manager Conflicting with Another PlugIn

johnfugh
(@johnfugh)

8 years, 1 month ago

With the recent update to your plugin, another plugin has failed to work. WP E-Signature by approveme.com is receiving an http 500 error a signature page needs to be electronically signed. The version of Sermon Manager I am using is 2.12.2. I’ve deactivated it to allow WP E-Signature to work.

Steps:
(1) Complete a gravity form that is handed off to wp e-signature
(2) Expected: A form requesting electronic signature should appear.
(3) What’s Happening: HTTP 500 Error

Is there any work around or something I should deactivate in sermon manager’s settings that may allow this to work?

Viewing 4 replies - 1 through 4 (of 4 total)

Nikola
(@nikolam)

8 years, 1 month ago

Hi,

We’ll try to reproduce the issue, but in the meantime, could you please check your error log on cPanel (or by opening error_log file directly via FTP)?

It will contain more details about the error.

Thanks for letting us know.

Also, you said that “another plugin has failed to work”. Does that mean that there are more plugins that have conflicts with Sermon Manager? If that’s correct, could you please let us know about them, so we could reproduce those issues too.
Thread Starter johnfugh
(@johnfugh)

8 years, 1 month ago
No: No other plugin conflict known. Just between these two. Forgive my ignorance, but I can’t seem to find the error_log on the FTP. I did find a debug that has the following in regards to sermon-manager:
```
[12-Mar-2018 22:34:53 UTC] PHP Notice:  Undefined index:  in /home/content/a2pewpnas01_data01/65/3939665/html/wp-content/plugins/sermon-manager-for-wordpress/includes/podcast-functions.php on line 156
[12-Mar-2018 22:34:56 UTC] PHP Notice:  Undefined index:  in /home/content/a2pewpnas01_data01/65/3939665/html/wp-content/plugins/sermon-manager-for-wordpress/includes/podcast-functions.php on line 156
```
Would I have to enable sermon-manager plugin to see the error log?
Nikola
(@nikolam)

8 years, 1 month ago

Okay, thank you for letting us know.

error_log file is most likely located at /home/content/a2pewpnas01_data01/65/3939665/html/error_log or /home/content/a2pewpnas01_data01/65/3939665/error_log. But, seems like it won’t be necessary.

Yes, you would need to enable Sermon Manager for the errors to get logged. It will most likely say PHP Fatal Error in your debug log that you sent.
Nikola
(@nikolam)

8 years ago
Hi,

The mentioned plugin (“WP E-Signature by approveme.com”) is a paid plugin, and therefore we are unable to debug it ourselves.

We will try to debug it with your assistance. To temporarily show the exact PHP error message (instead of HTTP 500), please do the following:
1. Open file named wp-config.php via FTP (or cPanel file manager), which is located in your website root (where wp-content, wp-admin, and wp-includes directories are located)
2. Scroll to the line that mentions WP_DEBUG, and replace false with true (the whole line should look like this: define('WP_DEBUG', true);)
3. Submit the form again, and copy & paste the error produced here

Viewing 4 replies - 1 through 4 (of 4 total)

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