Having the same problem. This is what I’ve learned so far:
Go to ePanel
Click on File Manager
You can upload the files from there.
I uploaded my file to /public_html/wp-content/themes then I extracted the file because it was zipped. When I go into WP and try to view the new theme it’s not there. I suspect I am downloading to the wrong folder. When you go into themes, WP, it tells you the default themes are located in /themes/default however, there is no folder named default in /public_html/wp-content/themes ..
my email address is john0512@comcast.net if you want to email me..
Hope this helps… If you find anything “please” let me know…
Thanks…
There are two wp-content folders, I was installing on the wrong one… Email me if I can help… Take care…
See the first video in the following post.
http://educhalk.org/blog/?p=91