Customer Support Ticket System HelpDesk Plugin – WP Ticket

Description

Every business needs a customer support and helpdesk system to attract and retain customers. We, emarketdesign.com, have been actively using, maintaining WP Ticket for our sites. It is designed, developed and supported by our team of dedicated WordPress developers and designers based in Miami, FL USA.

To support more complex needs, there are Pro and Enterprise editions. We have extensive documentation and a very friendly customer support team to help you out to get things going. Check out the plugin page

If you want to see how it works or looks like, we have a demo site for the premium editions:

WP Ticket is a part of our best in class WordPress plugins. Compare us to those pricey SaaS systems and what’s available on this site. WP Ticket has everything you need and nothing you don’t. You will be very happy you picked WP Ticket.

For project based issue tracking and management, check out our Software Issue Manager

Introduction Video to get you started

Full WP Ticket Customer Support and Helpdesk System Features

Screenshots

  • Responsive Ticket Entry form; easily created using setup assistant during plugin activation
  • Responsive Ticket Search for all users; easily created using setup assistant during plugin activation
  • Responsive ticket pages and Recent Tickets sidebar widget on the frontend. Ticket archives are disabled for privacy.
  • Ticket Edit screen in admin area
  • Ticket List in admin area with contextual coloring for taxonomies to easily locate tickets
  • WP Ticket Pro dashboard with statistics and charts in admin area; Advanced filtering, responsive frontend/backend and more
  • Admin Settings page for WP Ticket Form customization.
  • Fully customizable optional email notification screen for customers and admin users
  • WP Ticket Enterprise Edition is the most advanced and fully featured plugin ever built for WordPress - for enterprise level support
  • Administrative tools in the plugin settings are available
  • Knowledge Center Enterprise Edition offers the most advanced and complete knowledgebase plugin
  • Displays a ticket list in table format in the frontend
  • Most comprehensive WooCommerce Integration to this date
  • Custom fields support
  • Most comprehensive Easy Digital Downloads Integration to this date
  • Agents have their own page, can see their own tickets when logged in, get notified when a ticket is assigned to them
  • Customization directly from plugin settings without modifying theme template files. Require login/registration to access search and submit forms
  • eMD CSV Import Export Extension for bulk import/export from/to CSV files

Installation

The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘YouTube Showcase’ in the search field.

Manual Installation Type 1

  • Login to your website and go to the Plugins section of your admin panel.
  • Click the Add New button.
  • Under Install Plugins, click the Upload link.
  • Select the plugin zip file from your computer then click the Install Now button.
  • You should see a message stating that the plugin was installed successfully.
  • Click the Activate Plugin link.

Manual Installation Type 2

  • You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
  • Copy the plugin zip file up to your server and unzip it somewhere on the file system.
  • Copy the “wp-ticket” folder into the /wp-content/plugins directory of your WordPress installation.
  • Login to your website and go to the Plugins section of your admin panel.
  • Look for “WP Ticket” and click Activate.

FAQ

Installation Instructions

The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘YouTube Showcase’ in the search field.

Manual Installation Type 1

  • Login to your website and go to the Plugins section of your admin panel.
  • Click the Add New button.
  • Under Install Plugins, click the Upload link.
  • Select the plugin zip file from your computer then click the Install Now button.
  • You should see a message stating that the plugin was installed successfully.
  • Click the Activate Plugin link.

Manual Installation Type 2

  • You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
  • Copy the plugin zip file up to your server and unzip it somewhere on the file system.
  • Copy the “wp-ticket” folder into the /wp-content/plugins directory of your WordPress installation.
  • Login to your website and go to the Plugins section of your admin panel.
  • Look for “WP Ticket” and click Activate.

Reviews

great plugin and support

I purchased the Enterprise version of WP Ticket to support incoming email from clients (apparently also available as extension to free version), as my previous ticket plugin was no longer supporting incoming email communications on our WPEngine host. The WP Ticket developer diagnosed the problem (which several hours with WPEngine support techs had failed to do), and fixed it immediately in a revised version. I’m very happy with their level of support, and the plugin itself appears well thought out with good customization/extensibility.

Bad Plugin

I cannot believe it , in free version you can not delete tickets!!!
It works very bad on twentysixteen default wordpress theme.
When I uninstalled, tables and configurations in wp-config table not remove. I removed tables manually.
When I uninstalled, the role “Support Agent” not remove, I remove it manually.

This things get 3 hours from me, Be careful to install this plugin!

Basic features – integration needs attention

The demo of this plugin has some simple basic features. It’s easy to use, but does not have email notification. The pro version does not integrate well (with certain themes/plugins) and in the end I was not able to use it as a support tool. I also observed that the tickets were public by default (kind of like a forum) which is cool if that’s what you want. Nice reply feature. Integration could work better if there was an option to customize the colors without assuming you want to use your theme since it might not work. Compare the price and features carefully to be sure if this is the right solution for you

Read all 10 reviews

Contributors & Developers

“Customer Support Ticket System HelpDesk Plugin – WP Ticket” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

5.3.2

  • TWEAK Changed WPAS button title in pages to VSB for Visual Shortcode Builder
  • FIXED the audio issue in the introduction video

5.3.1

  • FIXED Layout of ticket page when priority is not shown.

5.3.0

  • NEW Getting started section
  • TWEAK Improved Ticket List and Ticket Results table css
  • TWEAK Extended the session clean up time to 12 hours

5.2.0

  • NEW Added custom JavaScript option in plugin settings under Tools tab
  • NEW Added container type field in the plugin settings
  • FIXED PHP 7 compatibility
  • TWEAK Updated codemirror libraries for custom CSS and JS options in plugin settings page

5.1.0

  • FIXED WP Sessions security vulnerability
  • NEW Added support for EMD MailChimp extension
  • NEW Added support for EMD Active Directory/LDAP Extension

5.0.1

  • FIXED Single taxonomies not getting displayed properly on edit ticket page

5.0.0

  • NEW Added ability to set page templates for all plugin’s ticket, taxonomy and archive pages.
  • NEW EMD Widget area to include sidebar widgets in plugin pages
  • NEW Ability enable/disable any field, taxonomy or ticket-assigned relationship from backend and/or frontend
  • NEW Ability to set page templates all plugin’s ticket, taxonomy and archive pages. Options are sidebar on left, sidebar on right or full width
  • NEW Ability to add custom CSS in plugin’s ticket, taxonomy and archive pages ONLY.
  • NEW Ability to limit Ticket Submit form to logged-in users only from plugin settings.
  • NEW Added auto-fill first name, last name and email fields in submit ticket form if user is logged in.
  • NEW Added ability to permanently delete plugin related data from plugin settings
  • NEW Added ability to recreate installation pages from plugin settings
  • Removed private submit and search forms since they are not necessary anymore with the introduction of frontend login/register forms

4.8.0

  • NEW Added Agent and Manager user roles
  • NEW Added Ticket Assigned (Agents) and User fully customizable email notifications
  • NEW Added Agent single views with ticket assigned displayed
  • NEW Added ability to change taxonomy, ticket, agent slugs for better customization
  • NEW Added ability to enable/disable CSRF support for forms
  • NEW Added ability to display “selected” custom fields on the frontend only
  • FIX Form settings issue that some fields are not getting displayed
  • TWEAK optimized code for better performance in shared hosting

4.2.0

  • Fixed WooCommerce product archives not getting displayed to visitors issue

4.1.0

  • NEW Added configuration for Easy Digital Downloads Extension
  • Fixed widgets to show unordered lists of tickets
  • Changed single tickets grid to better support small devices
  • Made search results table responsive
  • Fixed misc minor issues

4.0.0

  • NEW Added Ticket List in table format supporting page navigation
  • NEW Added configuration for WooCommerce WP Ticket extension
  • NEW Added ability to add custom fields for tickets
  • Misc. bug fixes

3.2.3

  • Compatibility with WordPress 4.5 and misc. bug fixes
  • Fixed posts not getting displayed when the plugin is activated

3.2.2

  • Added resetting of form fields after submit

3.2.1

  • Added ability to create new public tickets or convert private tickets to public

3.2.0

  • NEW Added ability for admin and editor users to set author of tickets allowing ticket creation by staff for users
  • NEW Added ticket view support for author, contributor and subscriber users; permitting logged in user tickets
  • Fixed minor bugs and upgraded the libraries

3.1.0

  • NEW Added Submit Ticket page for registered WordPress users – all built-in WordPress user roles are supported
  • NEW Added Search Ticket page for registered WordPress users – all built-in WordPress user roles are supported

3.0.1

  • Fix minor issues related to updating from previous version

3.0.0

  • NEW Customizable Email notification to admin users for new tickets,
  • Added required field to settings page for form customization
  • Fixed admin settings page translation issue in which translated strings were messing up the screen structure
  • NEW Ticket page with responsive layout and all links are turned off for privacy
  • NEW Disabled ticket archives so that users can not see all tickets
  • NEW Contextual coloring for status, priority, and task taxonomies for frontend and backend

2.0.1

  • Fixed the issue related to some taxonomies not displaying in the admin backend

2.0.0

  • Added settings page for form customization such enable/disable fields, captcha and change field sizes
  • Removed unnecessary fields from the ticket list page
  • Made some fields optional so that they can be disabled
  • Fixed some minor bugs to improve stability

1.4.0

  • Fixed unique check for tickets
  • Moved all js and css from cdn to local
  • Visitor ticket submit status changed to published
  • Fixed misc bugs

1.3.0

  • Fixed untranslatable search form results view header columns
  • Fixed file uploads issue with file names including spaces
  • Fixed various compatibility issues related to other plugins

1.2.0

  • Added the required configuration to use WPAS Canned Responses extension
  • Fixed Misc bugs.
  • TinyMCE visual editor fix for p tags

1.1.0

  • Added the required configuration to use WPAS Incoming Email extension
  • Fixed Misc bugs.

1.0.0

  • Initial release