WP Ticket is a very easy to use helpdesk and customer support ticket management system to receive, process, and respond to service requests.
WP Ticket enables support staff to receive, process, and respond to service requests efficiently and effectively.
For project based issue tracking and management, check out Software Issue Manager
Community Edition Features
WP Ticket can be used in private, public or mixed mode. For example, you can offer private ticket submission for logged-in users, public tickets for guests. You can also support private and public tickets at the same time.
How to create a public ticket system
1- Allow setup assistant to create pages or go to any page and click WPAS button then select "submit ticket" or "search ticket" to insert shortcodes
2- Click Publish and enjoy
How to create a private ticket system
1- After creating your form pages go to plugin settings page forms tab and change Show Register / Login Form option.
Permissions to View and Access Tickets
See all tickets and set author on tickets.(Create tickets from backend on behalf of other users and visitors)
Assign tickets to agents
View all and create agents
View public tickets, self authored and assigned to tickets.
Add new ticket and edit own tickets.(Create tickets from backend on behalf of other users and visitors)
View public tickets and self authored tickets. Add new tickets.
Workflow implemented for Community edition
WPAS incoming email extension
* Allows tickets to be created through email (POP3/IMAP supported).
WPAS canned responses extension * Allows to create, categorize, and utilize predetermined responses in WPAS app comments.
Knowledge Center Community Edition * Knowledge Center Community Edition offers easy to use and configure yet powerful panels to display FAQ, term definitions or any short content.
Knowledge Center Enterprise Edition * Provides an easy to use, responsive, all-in-one centralized repository for information complete with integrated media and social sharing.
WooCommerce WP Ticket extension is available
Easy Digital Downloads extension is available
Premium editions are available:
Support Ticket - Lite Edition
* For small teams
* Community Edition features +
* Agent and Manager custom roles
* Define, categorize, tag tickets for efficient problem resolution.
* Assign responsibility and monitor resolution progress.
* Monitor service performance.
* Create custom email notifications to keep customers and employees updated
* Advanced ticket filtering
* Custom Ticket commenting; separate from posts and page comments
* Create custom reports with Visual Shortcode builder
* Internal ticket notes and more
* Incoming Email and Canned responses extensions ready
* Visually import/export from CSV files
* U.S. based support (US EST)
WP Ticket Pro
* For small to medium size teams
* All Support Ticket Edition features +
* Custom Request Analytics Dashboard with 7 charts for performance and load insight
* Visual Shortcode builder with Analytics module - for summarizations
WP Ticket Enterprise
* For enterprise level support
* Most advanced and fully featured WordPress based support system
* All extensions included
* All WP Ticket Pro features +
* Todo lists for tickets
* Custom Request Analytics Dashboard with 10 charts for performance and load insight
* Relate tickets to other tickets;parent, sibling, child, duplicate
* Agent specific frontend dashboard with charts
For detailed feature by feature comparison of all editions, go to one of the premium plugin pages and click "Compare" in the menu. You can also open a support ticket.
Customize this plugin to better meet your need
Requires: 4.5 or higher
Compatible up to: 4.7.2
Last Updated: 2 months ago
Active Installs: 600+
0 of 3 support threads in the last two months have been marked resolved.
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