WordPress.org

Plugin Directory

Test out the new Plugin Directory and let us know what you think.

Customer Support System, Help Desk - WP Ticket

WP Ticket is a very easy to use helpdesk and customer support ticket management system to receive, process, and respond to service requests.

WP Ticket enables support staff to receive, process, and respond to service requests efficiently and effectively.

For project based issue tracking and management, check out Software Issue Manager

Community Edition Features

  • Made and supported in USA with love
  • Fully responsive frontend and backend
  • Frontend login and registration forms to limit access ticket search and submit forms.
  • Enable disable any field, taxonomy or relationship from frontend and/or backend using plugin settings
  • Set the page template without modifying theme template files from plugin settings for all plugin pages; sidebar on left, sidebar on right or full width.
  • Custom CSS area for plugin pages only (including shortcodes) modifications -- Not site-wide like others!
  • EMD Widget area to show sidebar widgets in individual ticket pages
  • Pages created using Setup assistant upon plugin activation.
  • Contextual coloring in the admin area and frontend including search results
  • Open Tickets from frontend using our responsive form.
  • NEW Agent and Manager user roles
  • NEW Agent single views with ticket assigned displayed
  • Fully customizable optional user and admin notification emails for every new ticket; see screenshots
  • Fully customizable optional agent notification emails when tickets are assigned; see screenshots
  • Full upgrade path from community to enterprise editions, as your team and needs grow
  • Open Tickets from admin on behalf of users or visitors.
  • File Attachments on Tickets.
  • Search Tickets from front end.
  • Ticket List table with page navigation
  • Custom fields can be created and displayed in submit, search forms as well as single ticket page.
  • NEW Ability to display "selected" custom fields on the frontend only
  • Configured to work with WooCommerce Extension
  • Configured to work with Easy Digital Downloads Extension supporting Software Licensing
  • Configured to work with Incoming Email Extension allowing tickets to be created through email (POP3/IMAP supported)
  • Configured to work with Canned Responses Extension allowing to create, categorize, and utilize predetermined responses in WPAS app comments.
  • Configured to work with eMD CSV Import Export Extension for bulk import/export from/to CSV files
  • Set Priority of a ticket.
  • Set Status of a ticket.
  • Set Topic of a ticket.
  • Add ticket comments using standard WP commenting system.
  • Recent Tickets sidebar widget.
  • Recent Tickets dashboard widget.
  • Enable/disable available submit and search form elements, display/hide captcha, make element required or optional, and adjust element sizes in the settings page
  • NEW Ability to enable/disable CSRF support for forms
  • Incoming Email and Canned responses extensions ready
  • WP App Studio based plugin; the plugin code can be fully customized and regenerated using its design
  • Fully translatable to any language

Plugin Documentation
Checkout our Roadmap. Vote and add your comment on new features.

WP Ticket can be used in private, public or mixed mode. For example, you can offer private ticket submission for logged-in users, public tickets for guests. You can also support private and public tickets at the same time.

How to create a public ticket system

1- Allow setup assistant to create pages or go to any page and click WPAS button then select "submit ticket" or "search ticket" to insert shortcodes

2- Click Publish and enjoy

How to create a private ticket system

1- After creating your form pages go to plugin settings page forms tab and change Show Register / Login Form option.

Permissions to View and Access Tickets

Admin, Manager:
See all tickets and set author on tickets.(Create tickets from backend on behalf of other users and visitors)
Assign tickets to agents
View all and create agents

Agent:
View public tickets, self authored and assigned to tickets.
Add new ticket and edit own tickets.(Create tickets from backend on behalf of other users and visitors)

Subscriber:
View public tickets and self authored tickets. Add new tickets.

Workflow implemented for Community edition

  1. Customer opens a ticket from frontend. The ticket status is set to "Open". Optionally, admin notification and a notification to user is sent
  2. Manager user assigns ticket to agent
  3. Agent/Manager processes and moderates comments on the ticket using standard WP commenting system.
  4. The customer can view, search and add comment for the ticket from frontend.
  5. Agent/Manager user sets a resolution status to the ticket when the resolution is reached.

Works with WPAS Extensions and Addons

WPAS incoming email extension * Allows tickets to be created through email (POP3/IMAP supported).
WPAS canned responses extension * Allows to create, categorize, and utilize predetermined responses in WPAS app comments.
Knowledge Center Community Edition * Knowledge Center Community Edition offers easy to use and configure yet powerful panels to display FAQ, term definitions or any short content.
Knowledge Center Enterprise Edition * Provides an easy to use, responsive, all-in-one centralized repository for information complete with integrated media and social sharing.
WooCommerce WP Ticket extension is available
Easy Digital Downloads extension is available

Premium editions are available:

Support Ticket - Lite Edition
* For small teams
* Community Edition features +
* Agent and Manager custom roles
* Define, categorize, tag tickets for efficient problem resolution.
* Assign responsibility and monitor resolution progress.
* Monitor service performance.
* Create custom email notifications to keep customers and employees updated
* Advanced ticket filtering
* Custom Ticket commenting; separate from posts and page comments
* Create custom reports with Visual Shortcode builder
* Internal ticket notes and more
* Incoming Email and Canned responses extensions ready
* Visually import/export from CSV files
* U.S. based support (US EST)

Support Ticket WordPress Plugin page

WP Ticket Pro
* For small to medium size teams
* All Support Ticket Edition features +
* Custom Request Analytics Dashboard with 7 charts for performance and load insight
* Visual Shortcode builder with Analytics module - for summarizations

WP Ticket Pro WordPress Plugin Documentation
WP Ticket Pro WordPress Plugin Page - full demo available

WP Ticket Enterprise
* For enterprise level support
* Most advanced and fully featured WordPress based support system
* All extensions included
* All WP Ticket Pro features +
* Todo lists for tickets
* Custom Request Analytics Dashboard with 10 charts for performance and load insight
* Relate tickets to other tickets;parent, sibling, child, duplicate
* Agent specific frontend dashboard with charts

WP Ticket Enterprise WordPress Plugin Documentation
WP Ticket Enterprise WordPress Plugin Page - full demo available

For detailed feature by feature comparison of all editions, go to one of the premium plugin pages and click "Compare" in the menu. You can also open a support ticket.

Customize this plugin to better meet your need
Customization services

Requires: 4.5 or higher
Compatible up to: 4.7.1
Last Updated: 3 weeks ago
Active Installs: 600+

Ratings

3.7 out of 5 stars

Support

0 of 1 support threads in the last two months have been marked resolved.

Got something to say? Need help?

Compatibility

+
=
Not enough data

0 people say it works.
0 people say it's broken.