WP Support Ticket

Description

Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.

  • Registered Users / Customers can create support tickets.
  • Customers can search tickets from tickets list.
  • Admin can reply on support tickets from admin panel.
  • Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the PRO version with option to select which type of files can be uploaded. )
  • Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.

Usage Shortcodes

  • [create_support] to display cretate new suppor ticket form.
  • [ticket] to display tickets created by logged in user.
  • [ticket_search] to display ticket search form.

WP Support (PRO)

There is a PRO version of this plugin that supports additional features. You can get it here in USD 2.00

  • Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (Only Support Ticket Section) of the admin panel.
  • Multiple files can be attached with new tickets and ticket replies.
  • Create Custom Fields in the ticket form.
  • Create Support Ticket (Widget).
  • Support Ticket List (Widget). To list recent/ specific tickets in the widget area.
  • Additional file types are supported in the PRO version. Set supported file types from admin panel.
  • Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.
  • Option to list all support tickets submitted by users. So that visitors can view tickets and replies.
  • Set custom name for the administrator.
  • Advanced ticket search.

Checkout the User Support CHAT Plugin Demo here http://www.aviplugins.com/wp-support-chat/

Post your plugin related queries at http://aviplugins.com/support.php

Screenshots

  • Support tickets listing in admin panel.
  • Ticket edit page admin panel.
  • Create support ticket front end.
  • Search ticket front end.
  • Support tickets listing front end.
  • Settings view 1
  • Settings view 2

Installation

  1. Upload wp-support-ticket.zip to the /wp-content/plugins/ directory.
  2. Activate the plugin through the ‘Plugins’ menu in WordPress.
  3. Go to Settings-> WP Support, and set some options. It’s really easy.
  4. Use shortcodes or functions to display uploaded files in frontend.

Registered in users will be able to create support tickets.

  1. Create a new page and put [create_support] Shortcode in that page. This will be the page from where users will be able to create a support ticket thread.

  2. Create another page and put [ticket] Shortcode in that page. The tickets created by the registered users will be listed in this page. From this page users will be able to reply to already created tickets.

  3. Admin can View/ Reply to a ticket from admin panel.

  4. Emails will be sent to respective Admin or Users each time a ticket is created or replied.

  • If you want to translate the plugin in your language please translate the sample .PO file and mail me the the file at demoforafo@gmail.com and I will include that in the language file. Sample .PO file can be downloaded from here

FAQ

When I click on a Ticket I get 404 page not found error
  1. Make sure the “Ticket Shortcode Page” is selected at Settings -> WP Support. Please select the page where you have entered the [ticket] shortcode.

  2. Please go to Settings -> Permalinks and Save the Permalink Settings.

For other plugin related queries please email me at demoforafo@gmail.com or Post your queries here http://aviplugins.com/support.php

Reviews

Read all 3 reviews

Contributors & Developers

“WP Support Ticket” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

3.2.2

  • Plugin code updated.

3.2.1

  • Plugin code updated. Plugin Dashboard structure updated.

3.2.0

  • Plugin code updated.

3.1.1

  • Plugin CSS style updated for simpler display.

3.1.0

  • Plugin code modifications.

3.0.0

  • Code updated with some security modifications.

2.2.3

  • aviplugins.com news feed dashboard widget added.

2.2.2

  • Admin settings page updated.

2.2.1

  • Some bug fixed.

2.2.0

  • File upload bug fixed in admin panel.

2.1.0

  • The plugin is now multilingual. Fixed ticket details link bug.

2.0.0

  • Notice message bug fixed.

1.1.1

  • Little modificatios done in ticket reply page (admin panel).

1.0.2

  • Email notifications are added.

1.0.1

  • This is the first release.