FAQ

Installation Instructions

From your WordPress dashboard:

1. Visit “Plugins > Add New”
2. Search for “UNLOQ” and install the official plugin

Manually via upload

1. Download UNLOQ (https://github.com/UNLOQIO/wordpress-client/releases – latest release)
2. Upload the “unloq.zip” into your plugins directory
3. Install it

Once activated

1. Login to UNLOQ at https://unloq.io/login and make sure to create an account with an email that already has access to your WordPress site
2. Create a WordPress Web Application with your site’s domain. Make sure the domain is publicly available.
3. Enter the provided API Key and Widget Key in the UNLOQ WordPress plugin

Optional: In your WordPress admin, choose which type of login you would want to allow (UNLOQ and/or regular passwords)

Note: the API Key is visible only once. You can get the login widget key by selecting the “Get Script” action from the Login Widget.

If you have any questions or installation issues, send us an e-mail at team@unloq.io . We will be happy to help you get started with UNLOQ.

Is UNLOQ really free?

The basic version is and will always be free. Your free account includes:
– unlimited applications, domains for up to 100 users per organisation
– e-mail and chat support
For more information about features and pricing, please visit us at https://unloq.io/pricing.

How do you keep the lights on?

UNLOQ authentication system is offered under a freemium model. The basic plan is free and it will always be free, but we also offer premium plans that adds additional security features, detailed analytics and support features for your customers. You may want to consider them when implementing UNLOQ.

Can existing users on my WordPress site sign in with UNLOQ after I install the plugin?

Of course they can. As long as your users register on their UNLOQ mobile apps using the same e-mail address as their WordPress accounts, they can start using UNLOQ without any other configurations.

How do I add users?

Depending on your setting to allow or not self registration (see in WordPress > Settings > General) you could:
a. Let user self register. On their first login, a new user will be created with the default role set up in Settings > General;
b. Register the users manually in WordPress > Users. In this case you’ll have to instruct your users to download the UNLOQ application and create a profile with the email you’ve used when you defined the user.

How does UNLOQ accommodate logins for WordPress users who do not have smartphones or don’t have internet access on their phone?

UNLOQ offers three ways to authenticate: UNLOQ push notification, time-based one time password and e-mail login. Users without internet connection or without a smartphone may use one of the other two options. You can choose what authentication methods you want to make available to your users from UNLOQ administrative panel.

What should I do if my phone is lost, stolen, or if I switch to a new phone?

If you lose or change your phone, you can deactivate your account from your device and reactivate it on a new phone. To deactivate your phone, go to https://unloq.io/deactivate.

How secure is UNLOQ authentication system?

UNLOQ’s security architecture is fully distributed, which means UNLOQ stores no user passwords on its servers. We only store your e-mail, name and profile picture (the last two are not required, but might enhance the user experience), but these cannot be used to login into any service by themselves. Only you, from your phone (or e-mail in case of e-mail login) can authorize the authentication request. All data on your phone are kept encrypted with AES-256-CBC and we use SSL on all communication channels.

Language

For now, UNLOQ is available in English. Please consider helping translate UNLOQ.