ThriveDesk – Live Chat, AI Chatbot, Helpdesk & Customer Support Ticket System

Changelog

2.7.0

2026-08-30 – version 2.7.0
* feat: The plugin screen has been rebuilt around four tabs – Overview, Integrations, Live Chat and Portal – so each part of the setup has a place of its own instead of one long page.
* feat: Settings save as you change them. The Save button is gone, and a change on the Portal tab clears the portal cache for you rather than leaving you to find the button.
* feat: The plugin screen works before there is an account. Connecting happens on the Overview tab, and everything that needs a connection is shown locked rather than hidden, so you can see what you are about to get.
* feat: Overview shows your workspace, your plan, and which parts of the ThriveDesk API your key can actually reach – so a feature your plan does not cover is visible here instead of turning out to be missing later.
* feat: You can disconnect this site from the plugin screen.
* feat: Business hours from your ThriveDesk workspace can be shown on the portal: a live countdown beside the ticket filters saying whether support is online and how long until that changes, and an announcement when a holiday is on. Both say you can still open a ticket, so nobody is turned away outside hours.
* feat: Searching can be made compulsory before a ticket is opened. With a ThriveDesk Help Center and some WordPress post types selected, anyone opening a ticket is asked to search first, and the new ticket button stays hidden until they have. The ones who find their answer never open the ticket.
* feat: The Portal tab names the form plugins already installed on this site and links straight into each one’s builder, so building the ticket form does not start with a hunt for the right screen.
* feat: Your ThriveDesk inbox addresses are shown on the Portal tab with a copy button, beside the field that needs them – that address is what a ticket form has to submit to.
* feat: The Support tab on the WooCommerce My Account page is set from the Portal tab now, and is only offered once WooCommerce is connected to ThriveDesk. With it on, the portal shortcode is not needed anywhere.
* feat: The Live Chat tab previews the assistant beside its settings, and switching assistant takes effect without a save.
* feat: “Hide on these pages” and the portal’s content sources are dropdowns that list pages by title rather than by URL.
* feat: The setup screen has been redesigned, and the IP addresses to allowlist can be copied rather than retyped.
* fix: Integration categories on the Integrations tab were shipping as untranslated slugs.
* fix: The plugin can now actually be translated. It pointed at a translations folder that has never existed, never loaded the bundled translations at all, and gave WordPress no path for the JavaScript ones – so every string was marked up correctly and not one of them could have been translated. Translations now live in /languages, where WordPress looks for them.
* feat: Ships with translations for French, German, Spanish (Spain, Mexico, Argentina, Chile, Colombia and Venezuela), and British and Canadian English. Translations installed from WordPress.org still take precedence over these, so a language pack always wins.
* dev: A local WordPress bench (scripts/dev.sh) that boots a real site and runs both test suites in Docker, dependency updates across the build toolchain, translation sniffs enforced across the whole plugin rather than the fraction of it the formatting ruleset reaches, and the test suite grown to 429 tests covering every change above. None of it ships in the plugin.

2.6.0

2026-08-06 – version 2.6.0
* fix: Connecting a store, and loading customer and order details inside a conversation, keep working when another plugin on the site adds its own parameters to the page URL. Product filter plugins such as HUSKY/WOOF, along with caching, analytics, or multilingual plugins, previously made the store reject these requests as unauthorized.
* fix: The customer portal’s ticket list is scoped to the customer viewing it. A crafted page link could previously make the site ask ThriveDesk for someone else’s tickets and show them to whoever was logged in.
* fix: Replying from the portal checks the ticket id before contacting ThriveDesk, so a crafted id can no longer point that request somewhere else.
* fix: A ticket’s messages are cached per customer, so a ticket someone else just opened is no longer shown to whoever asks for it by id. Sending a reply clears only your own cached copy instead of every customer’s.
* fix: The portal’s reload button refreshes the page of your own ticket list you are looking at, instead of clearing every customer’s cached view, and now actually returns fresh tickets rather than the cached ones.
* fix: Order actions taken from a ThriveDesk ticket (status change, subscription cancel, quantity change, coupon, add or remove item) now verify the order belongs to the customer on that ticket before changing anything.
* fix: Store requests are rejected when the integration has no API token or has not finished connecting, so a half-connected or disconnected store can no longer be driven.
* fix: The connect token is generated from a cryptographic random source instead of a hashed timestamp.
* fix: The settings screen’s background requests (system info, inbox list, assistant list, portal check, connect, disconnect, API key verify) require an administrator instead of any logged-in user.
* fix: The conversation sync writes only the fields it owns. Anything else in the payload is dropped instead of reaching the database.
* fix: Deactivating the plugin keeps your settings. Only deleting it removes the conversations table and the plugin’s options.
* fix: Activating with WP-CLI creates the conversations table. Before this, activation only completed from the dashboard.
* fix: Schema changes shipped in an update apply on load, so stores that never re-activate are no longer left on an old schema.
* fix: Doc search on the customer portal returns published content only and caps its result set.
* fix: The API key, the connect nonce, and full API responses are no longer written to the PHP error log.
* fix: The assistant snippet escapes the logged-in user’s display name and email before writing them into the page.
* fix: Knowledge base requests use the API key they are given instead of falling back to the stored one.
* fix: Setting an order line to a quantity of zero or less returns a clear error instead of silently doing nothing.
* fix: The FluentCRM ticket list shows each conversation’s stored submission time.
* fix: A saved API key keeps working after the site moves to a new domain. The plugin re-checks the key it already has instead of sending you back through the connect screen, and a network or server hiccup no longer marks a working key as invalid.
* fix: An unexpected reply from the API (an error page from a proxy, an empty body) no longer breaks the settings screen.
* dev: Removed the unused SmartPay integration and the confetti animation dependency. Hooks/ and database/ are linted under the full WordPress coding standard, and the suite covers every change above.

2.5.0

2026-07-05 – version 2.5.0
* feat: Cancelling or fully refunding an order from a ThriveDesk ticket now cancels the related subscription, so recurring billing actually stops. Works with both WooCommerce Subscriptions and WPSubscription (the “Subscription for WooCommerce” plugin).
* feat: Fully refunding a renewal order cancels the subscription it belongs to. Cancelling a single renewal order leaves the subscription running, so one skipped invoice never kills a customer’s plan.
* fix: Order status updates from ThriveDesk resolve custom order numbers now (WebToffee, SkyVerge, Tyche and friends). Before this the update reported success while changing nothing on stores with custom numbering, and a miss now returns a proper 404 instead of a blind success.
* fix: ThriveDesk API requests are processed on wp_loaded instead of init. Running inside init could fatal mid-request on stores where another plugin (WooCommerce Subscriptions among them) had not finished its own setup yet.
* dev: CI provisions WooCommerce and WPSubscription so the integration tests for both run on every build instead of skipping. WooCommerce Subscriptions is exercised through a lightweight test double since the extension can’t be redistributed.

Older releases are listed in changelog.txt inside the plugin.