Seamless Support for My WooCommerce Store

I’ve been using ThriveDesk for a while now to manage my online store’s customer service, and the experience has been incredibly smooth. The ability to see order details and issue refunds directly from the support ticket—without constantly switching tabs to the WooCommerce admin—is a massive productivity win. I found the integration to be fast and deep, making it feel like a natural part of my WordPress dashboard rather than a clunky add-on. The WPPortal feature also keeps my customers happy by letting them track their own tickets right from their “My Account” page. Overall, it’s a remarkably simple yet powerful tool that has definitely streamlined my workflow.

One question for the team: Since I can issue refunds directly through the ticket, is there a way to set a specific “refund limit” for my junior agents, or does the granular permission system only offer an all-or-nothing toggle for refund access?