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Spindle FAQ

Spindle FAQ

By Adedayo Spindle Agboola
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Description

Build a reusable FAQ library and show it anywhere as an accessible accordion, list, cards, grid, category view or carousel. Organise answers with categories, groups, tags and drag-to-order collections.

  • Six layouts, a Gutenberg block, shortcodes and optional Elementor widgets.
  • WooCommerce product FAQs, plus moderated product questions with replies, voting and search.
  • Q&A Inbox with response-time reports, email templates and private customer questions.
  • Instant smart search with search-term reporting.
  • Helpfulness votes, moderated visitor submissions and an Insights dashboard.
  • Quality Review flags short answers, unclear questions, missing categories and duplicates.
  • Design Studio with presets, icons, numbering, animation and a live preview.
  • CSV import with preview and undo, plus CSV export.
  • Optional starter library of 16 sample FAQs, always created as drafts.
  • FAQPage structured data (rich results are not guaranteed).

Shortcodes

[spindle_faq layout="accordion" search="1" limit="20"]
[spindle_faq_group id="123"]
[spindle_faq_smart_search]
[spindle_faq_submission]

Fonts

Josefin Sans and Poppins (SIL Open Font License 1.1) are bundled and served from your own site. No CDN or remote asset is contacted.

Privacy

Spindle FAQ needs no external account and loads no third-party scripts. Nothing is sent to any third party.

  • Views and votes are stored on your site with a daily hash of the visitor IP address. The raw IP address is not stored.
  • Smart-search phrases are stored with the result count, date and clicked FAQ, with no visitor identifier.
  • Analytics and search records are deleted automatically after your chosen retention period (one year by default).
  • Visitor questions are saved as pending posts. Replies are saved as comments with the name, email, IP address and browser the visitor supplies.
  • Product question emails are stored only for notifications, private questions or logged-in users. Notifications use double opt-in and include an unsubscribe link.
  • Questions, private replies and subscriptions are covered by WordPress Export and Erase Personal Data.
  • The Knowledge API and email reports are off by default.

Set a lawful basis and retention policy for your jurisdiction before enabling analytics, submissions or replies.

Screenshots

Accordion layout on a help page. Visitors can search, expand or collapse every answer, copy a link to a single question and rate each answer as helpful or not.
Accordion layout on a help page. Visitors can search, expand or collapse every answer, copy a link to a single question and rate each answer as helpful or not.
Category accordion. Group answers under topic headings so visitors can browse the page the way they think.
Category accordion. Group answers under topic headings so visitors can browse the page the way they think.
Cards layout. Show questions as a set of cards, each with its answer and helpfulness buttons.
Cards layout. Show questions as a set of cards, each with its answer and helpfulness buttons.
Carousel layout. Slide through short answers with previous and next buttons. Grid and list layouts are included too.
Carousel layout. Slide through short answers with previous and next buttons. Grid and list layouts are included too.
Overview. Published and draft counts, lifetime views, helpful feedback and your recently edited FAQs in one place.
Overview. Published and draft counts, lifetime views, helpful feedback and your recently edited FAQs in one place.
FAQ Library. Jump to FAQs, categories, groups, tags, collections, import and export, with live counts on every tile.
FAQ Library. Jump to FAQs, categories, groups, tags, collections, import and export, with live counts on every tile.
Starter Library. Install optional sample questions as drafts when you want a head start. Nothing is added on activation.
Starter Library. Install optional sample questions as drafts when you want a head start. Nothing is added on activation.
Embed Builder. Choose layout, category, collection and options, then copy the generated shortcode to any page, post or product. Anything left on "site default" follows your global settings.
Embed Builder. Choose layout, category, collection and options, then copy the generated shortcode to any page, post or product. Anything left on “site default” follows your global settings.
Design Studio. Pick accent, surface and text colours, shape and typeface, and watch the preview change for desktop, tablet and mobile before you save.
Design Studio. Pick accent, surface and text colours, shape and typeface, and watch the preview change for desktop, tablet and mobile before you save.
Settings. Choose the default layout and number of questions for the whole site, and switch search, feedback and other behaviour on or off.
Settings. Choose the default layout and number of questions for the whole site, and switch search, feedback and other behaviour on or off.
Insights dashboard. Views, helpful and unhelpful votes and search activity are compared with the previous period, with a daily trend and the answers that need work.
Insights dashboard. Views, helpful and unhelpful votes and search activity are compared with the previous period, with a daily trend and the answers that need work.
Q&A Inbox. Moderate pending, published, private and rejected questions in one list, with the product, asker and how long each has waited.
Q&A Inbox. Moderate pending, published, private and rejected questions in one list, with the product, asker and how long each has waited.
Response reports for product Q&A. Track questions received, median and average time to first answer, and results by product.
Response reports for product Q&A. Track questions received, median and average time to first answer, and results by product.
Smart search. Visitors type a question and get relevant answers instantly, with their search words highlighted.
Smart search. Visitors type a question and get relevant answers instantly, with their search words highlighted.
Quality Review. Find short answers, unclear questions, missing categories and duplicate questions before visitors see them.
Quality Review. Find short answers, unclear questions, missing categories and duplicate questions before visitors see them.
CSV import preview. Match your columns, choose how duplicates are handled and review exactly what will happen before anything is created.
CSV import preview. Match your columns, choose how duplicates are handled and review exactly what will happen before anything is created.
WooCommerce product page. Show a FAQs tab on each product with the questions you have attached to it.
WooCommerce product page. Show a FAQs tab on each product with the questions you have attached to it.
Product Questions & Answers. Let shoppers search, read and ask questions on the product page.
Product Questions & Answers. Let shoppers search, read and ask questions on the product page.

Blocks

This plugin provides 2 blocks.

  • Spindle FAQ
  • Spindle FAQ: Manual Accordion

Installation

  1. Upload the ZIP in Plugins > Add Plugin > Upload Plugin, then activate.
  2. Optional: open Spindle FAQ > FAQ Library > Starter Library to create sample draft FAQs and collections.
  3. Review, edit and publish the FAQs you want, then insert [spindle_faq] into a page.
  4. Open Insights & Analytics to review engagement. Check public pages and permalinks on a staging site first.

FAQ

What does the Knowledge API ever expose?

Only published FAQs that are not password protected and not excluded in the FAQ editor. Drafts, private posts, pending questions and visitor data are never returned.

Are sample FAQs published automatically?

No. Import is an explicit administrator action and examples are saved as drafts.

What is the difference between categories, groups, tags and collections?

Categories classify FAQs by subject. Groups label an audience or workflow. Tags are cross-topic keywords. Collections are hand-picked, individually ordered sets of FAQs for a specific page.

Can I display a collection on several pages?

Yes. Publish the collection and use its [spindle_faq_group id="123"] shortcode wherever needed.

Can visitors submit questions?

Yes. Enable submissions in Settings; every submission is held for moderation.

How do I show FAQs on WooCommerce product pages?

Pick FAQs in the Spindle FAQ box on the product edit screen. Turn on “Show FAQ tab on product pages” in Settings to add a FAQs tab, or place [spindle_faq] in the product description.

Does it work with Elementor and the block editor?

Yes. Gutenberg blocks are included, and Elementor widgets appear automatically if Elementor is active. All use the same layouts and Design Studio styling.

Is it translation and right-to-left ready?

Yes. A translation template is included, and right-to-left stylesheets load automatically on RTL sites.

Does uninstall remove my FAQs?

Not by default. To remove all data when the plugin is deleted, first switch on “Delete all plugin data” in Settings > Data and privacy.

How long are analytics and search logs kept?

One year by default. Choose 30 days to 2 years, or keep them forever, in Settings > Data and privacy. FAQs and questions are never deleted.

Reviews

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Contributors & Developers

“Spindle FAQ” is open source software. The following people have contributed to this plugin.

Contributors

Translate “Spindle FAQ” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

2.14.0

  • First release on WordPress.org.
  • FAQs, categories, groups, tags and curated collections, shown with shortcodes, a block, a manual accordion block and Elementor widgets.
  • Smart search, feedback votes, Insights, CSV import and export, Design Studio and a Q&A Inbox with WooCommerce product questions.
  • Optional Knowledge API (off by default) for companion plugins.

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