Re:amaze Helpdesk & Live Chat

Description

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

  • Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are. Use Re:amaze Cues to automatically engage online customers using rules and conditions.
  • Multi-brand support. Have multiple WordPress sites? Manage them all in one place!
  • Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
  • Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Helping Amazing Companies Build Personal Relationships With Customers

Re:amaze helps companies like Fit Tea, Movie Pilot, and Animatron streamline their customer support and build great relationships with their customers.

Seamless To Customers

Re:amaze combines email, social media, and live chat seamlessly so your customers can reach you however they want. No ticket numbers. No logins. Just conversations.

Convert any post comment into a support conversation. Add an internal note so your support staff knows what’s up.

Worry-Free

Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.

Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.

Chat Box, Embeddables, and More!

Easily add a support widget (chat box), contact form, or FAQ right on your WordPress site. For your users with accounts, enable them to view their support and conversation history via single sign-on. Re:amaze also offers SEO-friendly script loading!

You Know Your Users and Customers Best

Great service is an extension of knowing and understanding who your customers are. Your team will always interact with customers with their profile at-the-ready.

With customer data attributes and conversation attributes, easily embed user data such as browser version, IP address, URL etc with each customer support conversation.

All The Bells and Whistles to Impress Customers

Re:amaze is loaded with awesome features to help you succeed.

  • Multi-channel communications via chat, Facebook Pages, Facebook Messenger, Twitter, Instagram, SMS/MMS, Email.
  • Embeddables – Roll our support UI into your online store, SaaS, site, or support portal with a few snippets.
  • Re:amaze Cues can help you automatically engage with online users with preset rules and conditions.
  • Google Tag Manager and Google Analytics integration out of the box!
  • 3rd party apps with MailChimp, HipChat, Slack, Shopify, BigCommerce, and much more.
  • Workflow automation included.
  • Roles and permissions.
  • FAQ – Let your customers search for their own answers in your public FAQ.
  • Multi-Brand – Manage multiple support sites for multiple brands in one Re:amaze account.
  • Team Presence – See when your team is viewing and replying to customer conversations.
  • Reporting – Stay on top of your conversation volume and response times with built in reporting features.
  • Customer Satisfaction Surveys – Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • And much more.

Simple, Integrated Live Chat

Provide customers the answers they need immediately and gain powerful insights for building relationships that last. Re:amaze gets you one step closer to being customer friendly.

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

Screenshots

  • Re:amaze Dashboard - Simple, beautiful, with Presence.
  • Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation
  • WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.
  • Live Chat Widget - Provide instant support and chat for your users
  • Widget Builder - Customize your support widget with ease
  • Reports - Analyze your support metrics
  • Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.
  • Re:amaze Settings Page on WordPress Admin
  • Re:amaze integrates with your favorite apps!

Installation

Automatic Installation

  1. From your WordPress Admin, go to ‘Plugins’ -> ‘Add New’
  2. Search for ‘Re:amaze for WordPress’
  3. Click ‘Install Now’ and activate the plugin

Manual installation

Download the Re:amaze For WordPress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains instructions on how to do this here.

FAQ

Installation Instructions

Automatic Installation

  1. From your WordPress Admin, go to ‘Plugins’ -> ‘Add New’
  2. Search for ‘Re:amaze for WordPress’
  3. Click ‘Install Now’ and activate the plugin

Manual installation

Download the Re:amaze For WordPress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains instructions on how to do this here.

I don’t have a Re:amaze account. Can I still use this plugin?

You’ll need to sign up for a Re:amaze account. Try Re:amaze free for 14 days. It’s easy to set up, no credit card required.

How do I customize the support widget?

You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our Developer Documentation

Help! I can’t seem to get things working!

If you’re having trouble with the plugin, feel free to contact us at support@Re:amaze.com and we’ll be glad to help.

I have an awesome idea for this plugin! What now?

Send us any feature suggestions, bug requests, etc at support@Re:amaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.

Reviews

Until lately this plugin has been a well kept secret

If you want to start, maintain and enhance your conversation with real live people from Facebook lead ads and messages, WordPress site visitors, WooCommerce shoppers, email contacts, Twitter, MailChimp etc., the one thing you don’t want is any of the current top 13 CRM systems. I know, because I installed and set each of them up just last week, and even with a bunch of other extensions they don’t do half what Re:amaze does; natively. Those CRM systems reduce all those people to something called “leads” and let you automate their management, and count the numbers, but they don’t help you develop a “personal” relationship. I love this the product so much, and believe these guys are on the right track, for the way market is being driven by the death of SEO, and where social network integration is heading, from now on I am putting Re:amaze on all my websites where my goal is to develop my market through social channels. Only 5 stars? I can’t praise these guys, Re:amaze and their support team, high enough!

It works

we use WP as our front end and Shopify as our backend/cart/checkout. Reamaze is our help desk software [it sucks, but that’s a different story]. The WP widget puts a question mark at the bottom of each page. Customer clicks, a drawer slides open and sends us email without having to go to another page or to their email client. Good enough for me.

Read all 3 reviews

Contributors & Developers

“Re:amaze Helpdesk & Live Chat” is open source software. The following people have contributed to this plugin.

Changelog

1.0.8

  • Updated Reamaze.js URL, load async

1.0.7

  • Update readme.
  • Add WP 4.8.2 to supported version

1.0.6

  • Add WooCommerce Support – Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.

1.0.5

  • PHP 7 support.
  • WordPress 4.8 Support
  • Introducing Cues – Re:amaze Cues allows you to automatically engage online customers using rules and conditions.

1.0.4

  • Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.

1.0.3

  • Updated assets and readme. Added Instagram support.

1.0.2

  • Added WordPress HTTP API as an alternative HTTP client to cURL

1.0.1

  • Handle Re:amaze API errors gracefully
  • Added ‘Need Help?’ submenu and help hooks throughout plugin
  • Added option under Personal Settings for Re:amaze Login email
  • Added app banner and icons

1.0.0

  • Initial Release
  • Add ability to convert comments into conversations
  • Added support widget to WordPress frontend
  • Added ability to use Re:amaze within WordPress Admin
  • Automatically create FAQ and Conversation History Embeddables
  • Added a dashboard Overview Widget