Re:amaze Helpdesk & Live Chat

Description

Introducing Re:amaze for WordPress and WooCommerce. Integrated customer communications, helpdesk and live chat for your blog, WooCommerce store or WordPress site.

  • Stay connected to your customers and users as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place so you can interact with customers no matter where they are.
  • Use Re:amaze Cues to automatically target and message online customers using rules and conditions.
  • Multi-brand and multi-store support. Have multiple WordPress sites? Manage them all in one place!
  • Deploy beautiful Help Sites loaded with your FAQ articles so customers can help themselves.
  • Send automated Customer Satisfaction Surveys and keep track of your service quality.
  • View and manage WooCommerce customer and order information. Issue refunds, add order notes, update order status while engaging with a customer.

Re:amaze helps companies like Fit Tea, Built Bar, Dose of Colors, and Wild Nutrition streamline their customer support and build great relationships with their customers.

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Detailed Features

Connect multiple WooCommerce stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with WooCommerce dynamic variables to quickly reply to support tickets with workflows and templates.

  • See order details, histories, and lifetime value
  • See recent activity, and customers’ screens
  • See shipping and fulfillment
  • Set order status
  • Process refunds and cancellations
  • Edit customer and order notes

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • Minimal coding required
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically greet customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Order Bot can answer order questions
  • Chatbot builder (coming soon)
  • Create workflows for advanced chat support scenarios

Perfect For Self Service

  • FAQ and knowledge base management
  • Powerful article editor
  • Optimized for SEO
  • Show your FAQ in live chat
  • Embeddable

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See customer activity and location
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

  • CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • iOS and Android mobile apps

Mobile Apps Available

Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you’re on the go.

Screenshots

  • Re:amaze Dashboard - Simple, beautiful, with Presence.
  • Conversation View - All the data you need to handle your customer support. Also see which other staff's viewing the same conversation
  • WooCommerce Support - View handly WooCommerce customer and order information while engaging with a customer.
  • Live Chat Widget - Provide instant support and chat for your users
  • Widget Builder - Customize your support widget with ease
  • Reports - Analyze your support metrics
  • Convert a comment to a conversation. Add Internal Notes so your support staff knows what's up.
  • Re:amaze Settings Page on WordPress Admin
  • Re:amaze integrates with your favorite apps!

Installation

Automatic Installation

  1. From your WordPress Admin, go to ‘Plugins’ -> ‘Add New’
  2. Search for ‘Reamaze for WordPress’
  3. Click ‘Install Now’ and activate the plugin

Manual installation

Download the Re:amaze For WordPress plugin and uploading it to your WordPress server via FTP. The WordPress codex contains instructions on how to do this here.

FAQ

I don’t have a Re:amaze account. Can I still use this plugin?

You’ll need to sign up for a Re:amaze account. Try Re:amaze free for 14 days. It’s easy to set up, no credit card required.

How do I customize the support widget?

You can customize the widget by going to your Re:amaze Admin -> Settings -> Widget Builder. Just copy the resulting code into your WordPress Admin -> Re:amaze -> Settings -> Widget tab. For more advanced customizations, please visit our Developer Documentation

Help! I can’t seem to get things working!

If you’re having trouble with the plugin, feel free to contact us at support@reamaze.com and we’ll be glad to help.

I have an awesome idea for this plugin! What now?

Send us any feature suggestions, bug requests, etc at support@reamaze.com . We appreciate all the feedback we can get to make Re:amaze better for you and your customers.

Reviews

July 30, 2017
If you want to start, maintain and enhance your conversation with real live people from Facebook lead ads and messages, WordPress site visitors, WooCommerce shoppers, email contacts, Twitter, MailChimp etc., the one thing you don't want is any of the current top 13 CRM systems. I know, because I installed and set each of them up just last week, and even with a bunch of other extensions they don't do half what Re:amaze does; natively. Those CRM systems reduce all those people to something called "leads" and let you automate their management, and count the numbers, but they don't help you develop a "personal" relationship. I love this the product so much, and believe these guys are on the right track, for the way market is being driven by the death of SEO, and where social network integration is heading, from now on I am putting Re:amaze on all my websites where my goal is to develop my market through social channels. Only 5 stars? I can't praise these guys, Re:amaze and their support team, high enough!
September 3, 2016
we use WP as our front end and Shopify as our backend/cart/checkout. Reamaze is our help desk software [it sucks, but that's a different story]. The WP widget puts a question mark at the bottom of each page. Customer clicks, a drawer slides open and sends us email without having to go to another page or to their email client. Good enough for me.
Read all 3 reviews

Contributors & Developers

“Re:amaze Helpdesk & Live Chat” is open source software. The following people have contributed to this plugin.

Changelog

1.1.0

  • Fix readme links, latest WP version support

1.0.9

  • Updated Readme, latest WP version support

1.0.8

  • Updated Reamaze.js URL, load async

1.0.7

  • Update readme.
  • Add WP 4.8.2 to supported version

1.0.6

  • Add WooCommerce Support – Integrate WooCommerce with Re:amaze and view order and customer information while talking to customers. Issue refunds, add order notes and update order status conveniently from within Re:amaze.

1.0.5

  • PHP 7 support.
  • WordPress 4.8 Support
  • Introducing Cues – Re:amaze Cues allows you to automatically engage online customers using rules and conditions.

1.0.4

  • Added SMS and MMS support. You can now manage support conversations on your SMS and MMS channels via Twilio / ClickSend.

1.0.3

  • Updated assets and readme. Added Instagram support.

1.0.2

  • Added WordPress HTTP API as an alternative HTTP client to cURL

1.0.1

  • Handle Re:amaze API errors gracefully
  • Added ‘Need Help?’ submenu and help hooks throughout plugin
  • Added option under Personal Settings for Re:amaze Login email
  • Added app banner and icons

1.0.0

  • Initial Release
  • Add ability to convert comments into conversations
  • Added support widget to WordPress frontend
  • Added ability to use Re:amaze within WordPress Admin
  • Automatically create FAQ and Conversation History Embeddables
  • Added a dashboard Overview Widget