LiveAgent – Live chat & Helpdesk

Description

Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away.
LiveAgent is a powerful “all-in-one” customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

What is LiveAgent in 1 Minute

LiveAgent Features

LiveAgent offers 179+ features and fuctions and more are added on regular basis. The main features are listed below:

  1. Live Chat
    Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.

  2. Help Desk
    Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat – customer will get immediate answers.

  3. Customer Portal
    In case your support is not online, your customers can leave you an offline message, which will be later asnwered by email.

  4. Facebook
    Connecting with Facebook enables you to respond to Facebook messages, posts or comments directly from LiveAgent, along with other customer requests.

  5. Twitter
    Connecting with Twitter enables you to do brand monitoring and respond to tweets that require action. Responses are directly sent as tweets.

  6. Knowledge Base & Forum
    Create categories in your Customer portal based on your products, services or types of customers. Add knowledge base articles, Forums or feedback boards. Create knowledge base search widgets, and provide customers with easy acccess to your knowledge base articles.

You can keep full history of conversations with your customers and you have full overview of interactions on one page.

Plugin features

  • Integrates WordPress with live chat
  • Instantly adds a chat button to your WordPress pages, no HTML or coding required
  • Multilingual support (39 languages available)

Comparisons

Arbitrary section

Now, for html form generation purposes php libraby htmlForm from http://stefangabos.blogspot.com/ is used.

If you have any thoughts how to make this plugin better, do not hasitate to leave your ideas in plugin forum, or write an email to support@qualityunit.com.

Localizations

This plugin is currently localized in the following languages:

  • Slovak (sk_SK) by Qualityunit
  • Hungarioan (hu_HU) by Qualityunit

Screenshots

  • Creating a LiveAgent account
  • Example of a running chat from visitor's view
  • Screenshot from the application - Tickets grid
  • What you'll see after you connect an account
  • LiveAgent dashboard and leaderboards of your support agents
  • Example of a Knowledge Base generated by LiveAgent

Installation

No HTML knowledge is required and integration will take you less than 3 minutes.
You can also visit our fully described step-by-step guide on our pages.

Here is the basic guide:
1. Unzip liveagent.zip to the directory /wp-content/plugins/liveagent
2. Activate LiveAgent plugin
3. Create trial account or install LiveAgent on your own server
4. Set account user credentials in menu “LiveAgent”
5. Go to menu LiveAgent. Choose button you like to have online on your website and click Save.
6. Go to LiveAgent admin panel and start answering chats and emails of your visitors.

FAQ

What is LiveAgent?

LiveAgent is a customer support software. The LiveAgent WordPress plugins automatically adds a LiveAgent live chat button to your WordPress website.

Is plugin avaliable also in my language?

From version 3.0.0 plugin supports translations to any language that WordPress supports. So if you have a time you can help us to improve it. Make your own translation and send it to us. We will add it to the next plugin release.

Reviews

Awesome all-in-one Helpdesk Solution

LiveAgent provides an excellent experience for both Customer Support team and Customers themselves. The user interface is smooth and intuitive. Honestly, I can’t think of any feature that is missing on LiveAgent!

Tremendous experience with LiveAgent!

LiveAgent is a great software for serving your customers with assistance. The variety of options you have for customization is fantastic. It makes daily routine so much easier. Customers are also enjoying it!

Easy to use plugin

LiveAgent plugin is what I use on a daily basis to communicate with my clients. Livechat feature allows your clients to contact you directly, which increased my sales significantly! I suggest this plugin for everyone to try out and you will be satisfied.

Great software!

Great software if you need that additional efficiency at your work! I really love the features it provides. I have no complaints about it so far!

Awesome software

Really great software, it was easy to understand and use and had lots of great features. As a first time user I was quite satisfied with it!

Errors

For a great product, the plugin leaves much to be desired. After activation, it threw up a bunch of errors. It messed up the styling of my admin page too.

Read all 55 reviews

Contributors & Developers

“LiveAgent – Live chat & Helpdesk” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

4.2.1

  • Directory name changed

4.2.0

  • new API for new account creation
  • a small design fix

4.1.9

  • usage of improper WP_PLUGIN_URL fixed with SSL sensitive plugins_url() function

4.1.8

  • automatic secure connection support for hosted accounts

4.1.7

  • Error displaying fixed
  • Specific API errors handling
  • Connect button fix

4.1.6

  • New approach to creating trial accounts

4.1.5

  • New screenshots

4.1.4

  • internal values for signup form changed

4.1.3

  • backward compatibility code added

4.1.2

  • minor bug fixes

4.1.0

  • tested on WP 4.3.1
  • New design!
  • New login and signup approach
  • Easy way of choosing and selecting a button for your site
  • Easy way of adding prechat details
  • Third party tools removed from plugin

4.0.4

  • tested on WP 4.2.2
  • signup now points to default LiveAgent signup location

4.0.1

  • remove deprecated code

4.0.0

  • do not allow automatic domain suggestion if automatic detection fails
  • every new account on ladesk.com domain is now 14 days trial

3.0.9

  • add compatibility for WP 3.8.1

3.0.8

  • fixed some issues in code

3.0.7

  • add compatibility to WordPress 3.7.1

3.0.4

  • add compatibility to WordPress 3.5

3.0.3

  • transaltion fixes
  • nicer screenshots

3.0.2

  • add hungarian translation

3.0.1

  • add slovak translation

3.0.0

  • use native WordPress ui
  • user experience enhancements
  • better settings handling
  • better user privileges handling
  • internalization support

2.0.1

  • readme changes only

2.0.0

  • code refactoring
  • simplification of user interface and code complexity

1.2.11

  • fixed not functional signup

1.2.10

  • internal speed up
  • comaptible with WordPress 3.3.1

1.2.9

  • internal improvements

1.2.5

  • bugfixes with delayed account creation problem

1.2.4

  • bugfixes

1.2.3

  • fixed empty buttons grid after signup
  • added one screenshot

1.2.2

  • bugfixes

1.2.1

  • bugfixes
  • new screenshots

1.2.0

  • added account creation wizard

1.1.5

  • short description update

1.1.4

  • fix error with loguot from agent panel

1.1.3

  • add test classes, now all new code should be unit-tested
  • add support for showing Visitors on WordPress page as table in Dashboard
  • show notification to admin if no chat button is enabled

1.1.2

  • fix: Fatal error: Class ‘La_Lang’ not found in C:\wamp\www\wordpress\wp-content\plugins\liveagent\PhpApi.class.php on line 65

1.1.1

  • minor bugfixes

1.1.0

  • speed optimalisations
  • advanced algorithm that inserts buttons into sidebars, should be independent from theme
  • fixed crash when theme not using sidebars (only float buttons can be used then)

1.0.8

  • minor code changes

1.0.7

  • fatal error fix with unexistant function

1.0.6

  • automatically add http to domain name if it do not already contains it
  • minor account screen positions change

1.0.5

  • minor bugfixes

1.0.4

  • minonr bugfixes

1.0.4

  • look & feel change

1.0.3

  • tested for wordpress 3.1.3 and 3.2 beta

1.0.2

  • minor Bugfixes
  • fewer requests to LiveAgent installation

1.0.1

  • Bugfixes on plugin startup

1.0.0

  • first release