LiveAgent is the most affordable WordPress live chat, help desk, voice chat & social desk for your website.
Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from the same enviroment ? With LiveAgent Live Chat & Helpdesk, you are just a click away ! LiveAgent is a powerful "all-in-one" customer support platform used by small(one-man) and medium sized websites in more than 50 countries and in 27 language mutations. Installation is fast and easy and no HTML skills are required.
Online Chat: Your customers can connect with you in real time using live chat button on your website You can convert your visitors into customers much faster as before (studies shows average 20% increase of sales with live chat on website).
Help Desk: Your customers can reach you by emails (you can scan unlimited number of mail accounts and sort emails into multiple departments) You can answer emails in same way as if it would be chat - customer will get immediate answers.
Offline Messages: In case your support is not online, your customer can leave you offline message, which will be later asnwered by email.
Facebook: You can monitor all your Facebook fan pages and answer messages from one place. LiveAgent will turn each wall message into ticket, which could be answered by your suport team in the same way as email, chat or tweet.
Twitter: Backup all your tweets and key word mentions. You will be able to search tweets any time in the future and review complete communication with your customers in ticket timeline.
Knowledge Base & Forum: Knowledge Base will help you to reduce customer support costs and workload while improving overall customer satisfaction. Encourage your customers to help themselves. LiveAgent will help you to deliver answers to common problems much quicker as other knowledge base softwares.
You can keep full history of conversations with your customers and you have full overview of interactions on one page.