LiveAgent – Live chat & Helpdesk

Description

Do you want to engage with your website visitors through live chat? Do you want to handle email tickets, answer voice calls, respond to Tweets or Facebook messages, and create and manage your knowledge base from one place? With LiveAgent Live Chat & Help desk software, you are just one click away.
LiveAgent is a powerful all-in-one customer support software used by small and medium-sized businesses. Installation is fast and easy — no coding skills are required.

LiveAgent Explained in 1 Minute

LiveAgent Features

LiveAgent currently offers 179+ features, and we are adding more on regular basis. The main features are listed below:

  1. Live Chat
    Your customers can connect with you in real time using a live chat button on your website. Studies show that live chat increases conversions and the total volume of sales.

  2. Help Desk
    Your customers can reach you by email (you can scan unlimited number of mail accounts and sort emails into multiple departments) With LiveAgent you can answer emails just as fast as if you were chatting with your customers.

  3. Customer Portal
    In case your support is not online, your customers can leave you an offline message, which can be answered later by email.

  4. Facebook
    Connecting with Facebook enables you to respond to Facebook messages, posts, mentions and comments directly from your LiveAgent dashboard.

  5. Twitter
    Connecting with Twitter enables you to monitor your brand through tracked keywords and page mentions. You can also respond to Tweets from your LiveAgent dashboard.

  6. Knowledge Base & Forum
    Create categories in your customer portal based on your products, services or types of customers. Add knowledge base articles, forums or feedback boards. Create knowledge base search widgets, and provide customers with easy access to your knowledge base articles.

LiveAgent enables you to view your full conversation history and also gives you a full overview of your customer interactions on one page.

Plugin features

  • Integrates WordPress with live chat software
  • Instantly adds a chat button to your WordPress pages, no HTML or coding required
  • Multilingual support (39 languages available)

Comparisons

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If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@ladesk.com.

Localizations

This plugin is currently localized in the following languages:

  • English (en_EN)
  • Slovak (sk_SK)
  • Hungarian (hu_HU)

Screenshots

  • Creating a LiveAgent account
  • Example of a running chat from visitor's view
  • Screenshot from the application - Tickets grid
  • What you'll see after you connect an account
  • LiveAgent dashboard and leaderboards of your support agents
  • Example of a Knowledge Base generated by LiveAgent

Installation

No HTML knowledge is required to set up this plugin. Integration takes less than 3 minutes.
You can also visit our step-by-step guide that will help you install the plugin.

Here is the basic guide:
1. Unzip liveagent.zip to the directory /wp-content/plugins/liveagent
2. Activate LiveAgent plugin
3. Create trial account or install LiveAgent on your own server
4. Set account user credentials in menu “LiveAgent”
5. Go to menu LiveAgent. Choose the button you’d like to have online on your website and click Save.
6. Go to the LiveAgent admin panel and start answering chats and emails from your website visitors.

FAQ

What is LiveAgent?

LiveAgent is a customer support software. The LiveAgent WordPress plugin automatically adds a LiveAgent chat widget to your WordPress website.

Is this plugin available in my language?

From version 3.0.0 the plugin supports translations to any language that WordPress supports. If you have time and want to help us improve our plugin feel free to Make your own translation and send it to us. We will add it to the next plugin release.

Reviews

May 4, 2018
Such a great system using LA Desk as a Customer Services Team Leader this allow me to monitor and mentor my colleagues with ease. A click of a button will allow you to see individual staff performance
April 12, 2017
LiveAgent provides an excellent experience for both Customer Support team and Customers themselves. The user interface is smooth and intuitive. Honestly, I can't think of any feature that is missing on LiveAgent!
April 10, 2017
LiveAgent is a great software for serving your customers with assistance. The variety of options you have for customization is fantastic. It makes daily routine so much easier. Customers are also enjoying it!
April 7, 2017
LiveAgent plugin is what I use on a daily basis to communicate with my clients. Livechat feature allows your clients to contact you directly, which increased my sales significantly! I suggest this plugin for everyone to try out and you will be satisfied.
April 4, 2017
Great software if you need that additional efficiency at your work! I really love the features it provides. I have no complaints about it so far!
Read all 57 reviews

Contributors & Developers

“LiveAgent – Live chat & Helpdesk” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

4.3.1

  • fixed PHP notices
  • minor change to logic when you switch between 2 different LiveAgent accounts

4.3.0

  • setup options explicitly asks for API version 1
  • function get_currentuserinfo() replaced with wp_get_current_user()
  • direct cURL use replaced with WP HTTP API

4.2.6

  • fatal error fixed

4.2.5

  • PHP7 compatibility fix
  • readme file update

4.2.4

  • minor fixes

4.2.3

  • PHP7 compatibility
  • default chat button fixed

4.2.2

  • LiveAgent account creation bugfix

4.2.1

  • Directory name changed

4.2.0

  • new API for new account creation
  • a small design fix

4.1.9

  • usage of improper WP_PLUGIN_URL fixed with SSL sensitive plugins_url() function

4.1.8

  • automatic secure connection support for hosted accounts

4.1.7

  • Error displaying fixed
  • Specific API errors handling
  • Connect button fix

4.1.6

  • New approach to creating trial accounts

4.1.5

  • New screenshots

4.1.4

  • internal values for signup form changed

4.1.3

  • backward compatibility code added

4.1.2

  • minor bug fixes

4.1.0

  • tested on WP 4.3.1
  • New design!
  • New login and signup approach
  • Easy way of choosing and selecting a button for your site
  • Easy way of adding prechat details
  • Third party tools removed from plugin

4.0.4

  • tested on WP 4.2.2
  • signup now points to default LiveAgent signup location

4.0.1

  • remove deprecated code

4.0.0

  • do not allow automatic domain suggestion if automatic detection fails
  • every new account on ladesk.com domain is now 14 days trial

3.0.9

  • add compatibility for WP 3.8.1

3.0.8

  • fixed some issues in code

3.0.7

  • add compatibility to WordPress 3.7.1

3.0.4

  • add compatibility to WordPress 3.5

3.0.3

  • transaltion fixes
  • nicer screenshots

3.0.2

  • add hungarian translation

3.0.1

  • add slovak translation

3.0.0

  • use native WordPress ui
  • user experience enhancements
  • better settings handling
  • better user privileges handling
  • internalization support

2.0.1

  • readme changes only

2.0.0

  • code refactoring
  • simplification of user interface and code complexity

1.2.11

  • fixed not functional signup

1.2.10

  • internal speed up
  • compatible with WordPress 3.3.1

1.2.9

  • internal improvements

1.2.5

  • bugfixes with delayed account creation problem

1.2.4

  • bugfixes

1.2.3

  • fixed empty buttons grid after signup
  • added one screenshot

1.2.2

  • bugfixes

1.2.1

  • bugfixes
  • new screenshots

1.2.0

  • added account creation wizard

1.1.5

  • short description update

1.1.4

  • fix error with logout from agent panel

1.1.3

  • add test classes, now all new code should be unit-tested
  • add support for showing Visitors on WordPress page as table in Dashboard
  • show notification to admin if no chat button is enabled

1.1.2

  • fix: Fatal error: Class ‘La_Lang’ not found in C:\wamp\www\wordpress\wp-content\plugins\liveagent\PhpApi.class.php on line 65

1.1.1

  • minor bugfixes

1.1.0

  • speed optimisations
  • advanced algorithm that inserts buttons into sidebars, should be independent from theme
  • fixed crash when theme not using sidebars (only float buttons can be used then)

1.0.8

  • minor code changes

1.0.7

  • fatal error fix with inexistent function

1.0.6

  • automatically add http to domain name if it do not already contains it
  • minor account screen positions change

1.0.5

  • minor bugfixes

1.0.4

  • minor bugfixes

1.0.4

  • look & feel change

1.0.3

  • tested for wordpress 3.1.3 and 3.2 beta

1.0.2

  • minor Bugfixes
  • fewer requests to LiveAgent installation

1.0.1

  • Bugfixes on plugin startup

1.0.0

  • first release