Leadcatch Form Abandonment Tracker

FAQ

Is it GDPR friendly?

It is built to help. Consent is required before values are stored by default, sensitive fields are always excluded, values are encrypted, and old data is deleted automatically. You remain responsible for your own privacy policy and legal basis. Suggested privacy policy text is added to Settings > Privacy, and entries are included in Tools > Export Personal Data and Erase Personal Data (matched by the email address typed into the form).

Does it send my visitors’ data to another website?

No. The free plugin does not contact any external service. All data stays in your own database.

Why do I see my CDN’s IP address instead of my visitors’ IP addresses?

For security, only the server’s direct connection address is trusted. If your site is behind a reverse proxy or CDN, tell the plugin which header to trust, for example for Cloudflare:

add_filter( 'ldct_trusted_ip_header', function () { return 'HTTP_CF_CONNECTING_IP'; } );

Can I keep the encryption key out of the database?

Yes. Add define( 'LDCT_ENCRYPTION_KEY', 'a long random string' ); to wp-config.php before first use. Keep a backup of it: entries cannot be decrypted without it.

Where is the data stored, and how do I remove it?

In custom tables prefixed with your WordPress table prefix (ldct_entries, ldct_events, ldct_session_events, ldct_session_snapshots, ldct_consent_log). Deleting the plugin from the Plugins screen removes them, unless you set the option ldct_keep_data_on_uninstall to 1.

How do I stop tracking one form?

Add data-ldct-ignore or use the field exclusion settings. Individual forms can also override consent with data-ldct-require-consent="0" or "1".

What is form abandonment tracking?

Form abandonment tracking means recording which forms visitors start but never submit. LeadCatch tracks every form start, shows which form was abandoned, which fields were reached, and how long visitors spent, so you can see where people give up.

How do I track form submissions and measure my form conversion rate?

Install the plugin, activate it, and visit a page with a form. LeadCatch records starts and submissions automatically, then shows your form conversion rate and form abandonment rate on the Dashboard, with comparison to the previous period. You can also export entries to CSV or use the read-only REST API.

What is my form abandonment rate and how can I lower it?

Your form abandonment rate is the share of started forms that were never submitted. LeadCatch shows this rate per form and per field. To lower it, look at the field analytics: shorten long forms, fix fields with long hesitation times, and fix repeated validation errors. That is the fastest form conversion optimization you can do with real data.

Does it track Gravity Forms partial entries?

Yes. LeadCatch gives you Gravity Forms partial entries and Gravity Forms analytics, including the Gravity Forms partial entries add-on use case. It records Gravity Forms starts, submissions, abandonments and failed submissions, and shows which fields visitors reached before they left.

Does it work with WPForms form abandonment?

Yes. LeadCatch gives you WPForms form abandonment tracking and WPForms analytics. It records WPForms starts, submissions, abandonments and failed submissions, with field analytics for every WPForms form.

Does it work with Contact Form 7 tracking?

Yes. LeadCatch gives you Contact Form 7 tracking. It records Contact Form 7 starts, submissions, abandonments and failed submissions, and works with any standard HTML form as well.

Does it work with Elementor form tracking and Ninja Forms analytics?

Yes. LeadCatch gives you Elementor form tracking and Ninja Forms analytics. It records Elementor Pro Forms and Ninja Forms starts, submissions, abandonments and failed submissions, with the same dashboard and field analytics.

How to track form submissions in Google Analytics 4?

Use the optional Pro add-on. It sends form start, abandon, submit, recovery and error events to Google Analytics 4, so you can track form submissions in Google Analytics 4 next to your other reports. This covers Contact Form 7 Google Analytics tracking, and the same events for WPForms, Gravity Forms and Elementor forms. The free plugin does not send data to Google Analytics. To track form submissions in Google Analytics without Pro, use the LeadCatch Dashboard, CSV export or REST API instead.

Does LeadCatch have a REST API?

Yes. LeadCatch has a read-only REST API at ldct/v1 with /entries, /entries/{id} and /stats endpoints. It returns abandoned and completed entries, and requires the manage_options capability, so use an Application Password for machine-to-machine access.

How do I recover abandoned forms?

LeadCatch saves the values a visitor typed before leaving a form without submitting, with consent, so you can follow up with the lead. For Gravity Forms, this is Gravity Forms partial entries. The visitor can also resume the form later with draft recovery.

How do I track form submissions in Google Tag Manager?

LeadCatch Pro sends form start, abandon, submit, recovery and error events to Google Analytics 4. If you load Google Analytics 4 through Google Tag Manager, those events appear in Google Analytics 4, and you can use them there for form tracking in Google Tag Manager reports. The free plugin records the same form submissions on its own Dashboard, with CSV export and a read-only REST API.

How do I create a form submission event in GA4?

You do not need to create it by hand. LeadCatch Pro sends a form submit event to Google Analytics 4 automatically, along with form start, abandon, recovery and error events. Turn on the Google Analytics 4 option in the Pro add-on, and the form submission event in GA4 appears with your other events.

What are my form abandonment statistics?

Your form abandonment statistics are on the LeadCatch Dashboard: starts, submissions, abandonment rate, recovery rate, average completion time and conversion rate per form, with comparison to the previous period. The Analytics screen adds campaign attribution and a field-by-field funnel, so you can see where visitors drop off.

How can I reduce form abandonment?

Reduce form abandonment by fixing the fields where visitors leave. LeadCatch shows which fields people reach and how long they spend on each one, so you can shorten long forms, remove or simplify the slowest fields, and fix repeated validation errors. This is the fastest way to improve your form abandonment rate with real data.

Does LeadCatch send form abandonment emails?

The optional Pro add-on sends email alerts for abandoned forms, and can also notify you by Slack, Discord, Microsoft Teams or Telegram. The free plugin does not send form abandonment emails by itself. It records the abandoned entries, so you can follow up with the lead from the Entries list.

How do I track UTM parameters in Elementor forms?

LeadCatch stores the campaign parameters from the page address with each entry, and the Analytics screen shows campaign attribution. So when a visitor arrives on an Elementor form with UTM parameters in the link, you can see which campaign the form start, submission or abandonment came from.