HelpCrunch – Knowledge Base & Live Chat Software for Customer Service

Description

Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough nut to crack? Not at all!

Thanks to our all-round solution, you can:

  • Deliver second-to-none customer service
  • Chat with website visitors in real time
  • Catch valuable leads’ attention
  • Encourage customer self-service with a comprehensive knowledge base
  • Augment revenue growth

But that’s just scratching the surface. Let’s take a deeper look at HelpCrunch’s advanced toolset.

💬 LIVE CHAT

Being the platform’s flagship feature, live chat helps you solve customers’ queries like a pro, acquire more clients, process requests in the nick of time, to name just a few points. Check out its other specs:

  • Auto messages for reaching out to clients proactively based on their behavior, e.g. exit intent time, time on page, last visit, etc.
  • In-app messages for targeting users and educating them about your product or service, for instance during onboarding, upselling, feedback gathering, etc.
  • Canned messages for streamlining service reps’ workflow. Create answers for FAQs beforehand and use them in live chat conversations any time you need to be more productive.
  • Knowledge base integration for making clients’ lives easier. They can search for the information without waiting for a rep’s reply, or you can send them a knowledge base article right from the live chat window.
  • Live chat widget customization for sticking to your brand’s identity. Tweak the live chat button, choose its color scheme, decide on button text, add agent avatars, and do so much more.
  • Reports for always staying in the loop of what’s happening. You can track team’s performance, customer satisfaction rate, first resolution time, and other metrics.
  • Chat transcripts for sending the entire conversation to clients so that they have everything at their fingertips.

LIVE CHAT INSTALLATION PROCESS

You don’t have to be a mastermind to add the HelpCrunch live chat on your WordPress-powered website. Just follow this step-by-step instruction:

STEP 1. Log into your WordPress account.
STEP 2. Find the Plugins section and press “Add new”.
STEP 3. In the Search box, type in “HelpCrunch”.
STEP 4. Hit “Install” and “Activate”.
STEP 5. Copy the CMS code from the settings section in your HelpCrunch account.
STEP 6. Find the HelpCrunch live chat widget under installed plugins in your WordPress account.
STEP 7. Paste the CMS code in the Settings and save changes.
Now our chat widget is displayed in the bottom right corner of your website. Click on it and the chat window will open.

📚 KNOWLEDGE BASE

What about improving do-it-yourself customer service with a solid help center? Knowledge base software from HelpCrunch allows you to build a resource hub of your dreams without much hassle. Not only it’s SEO-optimized but also feature-rich.

With just a few clicks, you can create a well-oiled information hierarchy with a user-friendly WYSIWIG editor: draft new articles, add categories and develop sections in your knowledge base. All articles are marked as “Draft” by default on the editing stage so you can decide when it goes public. A “Preview” option is also available here: check your article first and post it!

📨 EMAIL AUTOMATION

Whether you have a newsletter coming up or a one-time offer – take advantage of email marketing feature from HelpCrunch:

  • Share company news and product announcements with your clients via perfectly built emails.
  • Automate your marketing campaigns with email auto messages, engage existing users, and re-engage inactive ones.
  • Create your own custom email templates or leverage ours.
  • Monitor campaign performance with in-depth analytics.
  • Set up email notifications not to miss a single letter when your team is offline.
  • Send manual or auto follow-ups every time your message is unseen.
  • Set up email forwarding to put an end to unread messages once and for all.

💁🏻‍♂️ HELP DESK

Multi-channel customer support is now becoming a reality with the HelpCrunch help desk solution. No matter the size of your team, you can ease its life with a shared inbox.

Owing to this helpful feature, everything is gathered under the same roof. Have your staff manage incoming conversations for live chat and email together, leave dialogue private notes for each other, and more.

Detailed customer profiles won’t let you forget a single detail about a client because such data as phone number, location, or device is safely kept.

With our help desk, one customer service agent can handle up to 5 chats simultaneously thanks to such powerful actions as tagging, merging, or assigning conversations. Pretty, impressive, huh?

Live reports & analytics let you gauge your team’s productivity at a glance. Just choose a period of time and see where you need to improve your strategy.

By the way, to always keep your finger on the pulse, use conversation rating to assess their experience after closing a chat. Maybe, there’s still room for improvement?

🖼 POPUPS

Do you want to catch your website visitors’ attention in a smarter way though have no clue how? HelpCrunch has! With our popup builder, you can be sure that no information will slip through the cracks. It offers everything you have ever wished for a perfect engagement action plan:

  • Full customization including the opportunity to change popup appearance (popup templates, texts, animations, color schemes, and more) so that your popup is more noticeable.
  • Popup display options: there rules to choose from, such as browser language, current URL, number of page views, etc. Set them up and shoot a popup at the right time for the right audience to get maximum results.
  • Live reports for optimizing popup real-time performance as people click on it. See if you need to change CTAs, improve your message, or rearrange the whole appearance.

🔗 INTEGRATIONS

There is also a massive integration list to integrate HelpCrunch with your favorite tools (more integrations are on their way so stay tuned!):

  • Slack
  • Zapier
  • Google Tag Manager
  • Magento
  • Google Analytics
  • Shopify
  • Squarespace
  • Jimdo
  • 3DCart
  • Big Cartel

SOUNDS INTRIGUING? BOOK A DEMO TO DISCUSS THE DETAILS AND START YOUR JOURNEY WITH HELPCRUNCH!

CUSTOMER TESTIMONIALS ABOUT HELPCRUNCH – THE ONE-STOP PLATFORM FOR BUILDING STRONG RELATIONSHIPS WITH CLIENTS

“HelpCrunch enabled us to manage our customer support and email automation via one platform which led to improving customer support performance by 40%.”

Valery Kurilov, CEO @ SE Ranking

“We had a call info line that we wanted to get rid of and have everything online in the chat. So, that was the reason why we switched to HelpCrunch.”

Jan Střecha, Marketing Manager @ Rekola

“Once we started using HelpCrunch software, we were able to return €14.8 euros on each €1 paid for HelpCrunch.”

Fitlap

“Nobody’s doing the GDPR preparations the right way. We wanted to make sure we’re ready for it, so it was crucial for us to choose a compliant tool and not to worry about legal complications afterward.”

Max Bondarenko, CMO @ Revenue Grid

Screenshots

  • Start Screen
  • Chat List survey
  • Chat
  • Chat Rating
  • Knowledge Base List
  • Knowledge Base Article
  • Chat Button Styles

FAQ

What is HelpCrunch?

HelpCrunch is a one-stop platform for creating long-term customer relationships. It mixes such advanced tools as live chat, knowledge base, help desk, a popup builder for lead generation, sales, customer support, customer engagement.

Is there a free trial or is HelpCrunch only paid to use?

Both! You can sign up for a 14-day free trial with HelpCrunch (no card required) and once you are ready to upgrade, pick a pricing plan that suits your business goals best. The costs start from $15/month per team member.

The HelpCrunch account is installed. What comes next?

Congratulations! Now, people can reach out to you via a chat bubble they see on your website without superfluous movements.

Do I need to install any additional tools to use the HelpCrunch live chat plugin for WordPress?

No. HelpCrunch is a fully optimized solution for WordPress websites. You can start chatting right after you install the HelpCrunch WordPress chat plugin.

Can I check if some messages from my customers are still open?

Yes. All messages and conversations are grouped and available in your dashboard.

Is HelpCrunch available for mobile?

Sure! We have Chat SDK & Messaging API for iOS and Android that makes in-app messaging a breeze.

Is the HelpCrunch account necessary for installing the plugin on a WordPress website?

Yes. One of the steps in the step-by-step installation guide says that to install the chat plugin, you need to copy the CMS code from the settings section in your HelpCrunch account.

Can I specify the pages where I want to show my WordPress widget?

Yes. You can show or hide some pages where you want to show the widget.

What other languages are there in HelpCrunch other than English?

HelpCrunch is also available in Russian (Ukrainian service localization is coming). The chat widget is also translated into Ukrainian and Russian.

Does HelpCrunch offer a WordPress plugin only?

Of course not! HelpCrunch is so much more with functionalities for customer support, engagement, or sales. Help desk, knowledge base, email marketing, auto messages, popups, reports, mobile live chat apps are in its basic toolset.

Are there any additional resources where I can learn more about HelpCrunch?

Yes. You can visit these resources:
HelpCrunch Knowledge base
HelpCrunch blog
HelpCrunch success stories

My question isn’t here.

Please, write to us in chat on our website to get other details. We are always happy to tell you more about HelpCrunch!

Reviews

September 6, 2021
To stay closer to my clients, I decided to try the live chat option. I did a quick research on google and found that the software available today can do much more than just chatting with my website audience. It was a real surprise for me that software like Helpcrunch can offer everything I could think of to interact with my clients - chat, emails, popups, help center articles, mobile apps. Some of the platforms I've tried cost a pretty penny. Helpcrunch provides everything I need for a very good price. They have a lot of great reviews online and their support is very fast and pleasant. So I decided to stick with them.
July 14, 2021
I'm a WP developer and sometimes my clients ask me to find and install live chat plugin for them. After a quick research and a few talks to support reps of different companies I decided to stick with HelpCrunch. The chat itself looks great. There's a possibility to add help articles to the widget. Pricing is very good. Support guys are simply the best (I did not get a timely response from other vendors).
July 5, 2021
Great piece of software. I tried intercom, zendesk and crisp together with helpcrunch, and the last one came up as an obvious winner for me. It's really great that I can choose what to display in my widget - chat or knowledge base, or even both. Displaying the knowledge base only becomes very handy when you get a lot of chat requests and cannot handle them. The only thing I'm missing in helpcrunch is a chatbot, but very friendly support guys promised me it'd be ready this fall.
January 21, 2021
HelpCrunch, many thanks for the plugin and for your service. Keep it up!
September 3, 2016
Really cool plugin is more than just a live chat and they make it possible to use it for free, forever. Very user-friendly interface and configuring in 2 clicks. I like it!
Read all 6 reviews

Contributors & Developers

“HelpCrunch – Knowledge Base & Live Chat Software for Customer Service” is open source software. The following people have contributed to this plugin.

Contributors