Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin

Description

The Super Fast, most versatile and feature-rich support plugin for WordPress

πŸ‘‰ Official Website Link: Official Website
πŸ‘‰ Join Our FB Community: FluentSupport Facebook Group
πŸ‘‰ Official 5 Minutes Guide: Getting started in 5 minutes

Your Self Hosted Customer Support Solution in WordPress

Fluent Support is the best and complete feature-rich customer support ticketing system solution. It is also the simplest and fastest Support Ticketing Plugin on WordPress. Manage your customer queries from different channels like contact form, support ticketing form, email or from remote website. (Yes, It’s Free!)
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get in details reports about your customers, agents and productive your overall customer support desk. From the ticket view, you can see the 360-degree view of your customer like their previous tickets, address, purchase history, membership levels etc. You can do more when you have all the data about a customer along with their query.

Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, You name it! There has no limitations as you own your own system and data.

FEATURES – Every Online Business Needs

πŸŽ‰ All-in-One Customer Support Solution
With Fluent Support, you can centralize all of your customer queries and respond, track them efficiently. You can also keep your customer’s additional data, notes and track their overall stats.

  • Multi-Channel Support Ticketing System
  • Super fast and rich filter based ticket management
  • Track waiting times for your overall tickets

πŸŽ‰ Customer Portal
Your customer can open a ticket from your website or using your site’s contact form. All the tickets can be viewed by the customer when they login to your site. For the public users, they can respond a ticket by using unique signed secure link so you can serve both public users and logged in users.

πŸŽ‰ Ticket Segmentation and Reporting

  • Ability to segment tickets by product
  • Customer can set the priority
  • Admin/Support Agent can set the priority of a ticket for their own
  • Adding note for internal use for a ticket
  • Get detailed reports of your support agents and customers

πŸŽ‰ Built-in Productivity Tools

  • Send response to multiple tickets at once. Very useful for similar queries
  • Close tickets by filtering or tickets which are older than 20 days (as an example).
  • Quickly edit a customer’s info from ticket page or add a note for later usage.

πŸŽ‰ Build for Speed & Productivity
Fluent Support has been built to save time and make your customer support experience more pleasant. Fluent Support is built on top of VueJS & REST API as a Single Page Application. For each page transition, it does not load the full page. It’s just fetch the required data over AJAX and load your UI instantly. It’s like magic (Thanks to VueJS and REST API). We also made the UX super friendly, easy and super simple so you don’t need a learning curve for getting started.

πŸ›‘οΈ Fully GDPR Ready

Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SAAS connection is required to run your Support system with Fluent Support.

πŸš€ Modern. Powerful. Super Fast πŸš€

  • Build with VueJS and REST API as a Single-page Application
  • Super fast and lean interface so anyone can use it without any learning curve
  • Super awesome Dashboard with charts, graphs, essential data points to show your overall support quality.
  • Separate DB Tables, and it’s does not affect your WordPress page speed

SEAMLESS INTEGRATIONS & Features (Pro)

Fluent Support features and integrations that will help your business –

First Class integrations with WooCommerce & EDD:

  • Let your customers open support ticket against an order so you know exactly what they are talking about.
  • Let your customers select a store product for the query.
  • View your customer’s orders and purchase history from a ticket view.

Integrations with Your Membership Plugin

Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.

Make your Learning Management System more interesting

If you have a LMS site running on LearnDash / LifterLMS / TutorLMS then Fluent Support is a perfect solution for you. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.

Core BuddyPress / BuddyBoss Support

With BuddyPress / BuddyPress integration, you can get detailed overview about your community member from the same page of your custom ticket overview. So you can respond with the right message always!

Automate Smartly and Do More in Less Time

With the powerful Workflow and Saved Replied feature (pro) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.

Reviews by WordPress Experts

Other Plugins By The Same Team

Screenshots

  • FluentSupport Tickets
  • Single Ticket Overview
  • Fluent Support Reports
  • Customer Portal - Dashboard
  • Customer Portal - Single Ticket
  • Workflows (Pro)
  • Settings
  • FluentSupport Dashboard

Installation

This section describes how to install the plugin and get it working.

  1. Just search for Fluent Support in WordPress Plugins and click install and activate.

OR

  1. Upload the plugin files to the /wp-content/plugins/fluent-crm directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the \’Plugins\’ screen in WordPress
  3. Use the Fluent Support -> Settings screen to configure the plugin
  4. (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)

FAQ

Are there any limitations about how many support tickets I can manage?

No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.

Is it 100% self-hosted?

Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SAAS servers. You own the data, and your data should be hosted on your hosting server.

Is it GDPR compliant?

Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.

Will it is a performance issue for WordPress?

Absolutely not! From the very first, We were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.

Reviews

December 1, 2021
This is a good working support ticket plugin. It has integration with fluent crm. Is selfhosted so you are in control. Support is very helpfull as well.
November 24, 2021
I'm a big fan of Fluent plugins having installed CRM, Forms and Social Ninja, so getting Fluent Support was a no-brainer. The plugin is like the others: well-designed, very light in resources, with a great interface, and having all these interacting with each other in a unified ecosystem is a real bonus. The support plugin is still new so it has room to grow, but Fluent provide great support, are taking feature requests on board and in my experience they do improve the products at a fast pace, listening to user feedback. The email piping feature is great, even if it would need some kind of spam filtering options. Apart from a few teething issues that are about to be patched or have been patched already, there isn't much missing. I've made a few feature requests but Fluent Support has already replaced our previous support plugin on our production site, and that was an excellent plugin already! Well done and keep up the good work!
November 24, 2021
After hearing so many good feedback about this company, I decided to invest in this brand new solution. Already out of the box, it packs more functionality than any of the other support plugins out there and there are no limits on agents, tickets etc. This plugin allows me to start monetising support by being able to provide awesome support myself. In case I do have questions or run into issues, the support staff is very knowledgeable, fast and in case a bug is confirmed, it's fixed in the next release. So for me it's a big thumbs up and if you are in need of a support system, my suggestion is to stop looking and go for this one.
November 23, 2021
I applaud the guys at WPManageNinja for creating useful wordpress plugins. They are making tools that are required for the success of any startup. Forms, CRM, Tables, Social aggregation and now Support or what I call User Interaction and Feedback. Tools that you'd otherwise have to hire people to create and run for your business. Today, I paid $300 for the 5 domain lifetime license. No doubt this is a wise investment not just for what they offer now but for what the plugin will become in the coming months and years. WPManageNinja is prolific. This is both encouraging and concerning. Concerning because the inspiration required to create is different from that required to manage. I hope they remain inspired and therefore remain a provider of backbone tools for online business. Should you get Fluent Support? If customer interaction and problem-solving is crucial to your income, you should.
November 22, 2021
I waited a long for such a plugin, very glad that I found it, the support behind Fluent Support, Fluent Forms, Fluent CRM, etc... is extraordinary, so don't hesitate with them!
Read all 7 reviews

Contributors & Developers

“Fluent Support – WordPress Helpdesk and Customer Support Ticket Plugin” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.5.3 (Date: November 22, 2021)

  • Preview text issue fixed
  • Support for Non-Latin chars
  • Customer Delete Feature added

1.5.2 (Date: November 17, 2021)

  • File upload bug issue fixed
  • Ticket priority display issue fixed fixed

1.5.1 (Date: November 16, 2021)

  • Fix Registration shortcode fixed

1.5.0 (Date: November 16, 2021)

  • Save notifications improvement
  • Enforcing hook names convention
  • The final release for public launch

1.4.6 (Date: November 15, 2021)

  • UI & UX Improvements
  • Added Signup and Login Form
  • Fully Translation Ready

1.4.2 (Date: November 14, 2021)

  • UI Improvements
  • Data Syncing Issue Fixed

1.4.1 (Date: November 13, 2021)

  • Remove Fluent Forms Dependencies
  • Deep integration with FluentCRM
  • UI Improvements

1.4.0 (Date: November 12, 2021)

  • Initial Release