Live Chat by Customerly – Live Free Chat Suite

Description

Live Chat WP Free Plugin

The Live Chat Free for your website to talk with your visitors in real-time for Free!
Acquire leads, craft and deliver newsletter and funnels to increase sales.

The Live Chat Suite to connect and communicate with your website visitors.

Live Chat Features you will love

✅ Live Chat with Video Chat and Screen Sharing
✅ Conversation dashboard to easily handle live chat, Facebook Messenger Chats and Email
✅ Mobile Apps to reply your live chat on-the-go
✅ Live chat Visitor details such as UTMs, referrals, current page
✅ Help Center platform to reduce customer service
✅ 2 teammates access

Create an Exceptional Customer Service Experience Seamlessly with the Live Chat Suite by Customerly.

Customerly Live Chat helps 20.000+ businesses all over the world to deliver customer service seamlessly.

TEDx, PayKickStart and thousands more worldwide businesses use Customerly Live Chat Suite to have a single communication channel with their customers.
Are you ready to be the next one?

Convert Your Visitors in Customers with the Live Chat
The Live Chat Plugin is easy to use and let your website visitors interact with you and create a list of leads to nurture with funnels and newsletters.
More info: Customerly Live Chat Plugin

Collect leads with live chat welcome messages
All the visitors that contact you from the Live Chat Plugin by Customerly will be your Leads. Build a Marketing Campaign or Marketing Automation with all these Leads.
Collect Leads even with MailMunch Forms or Elementor Pro or integrate with Zapier.
More Info: Customerly Customer Support

See live chat typing previews
Thanks to typing preview, you can see what they are writing to you before the hit the send button

Include Free Help Center in your Live Chat
The new Live Chat comes with the Help Center included in your chat box. Let your visitors find the answers by themselves. Save ton of time by including a F.A.Q. list.

Live Chat Customization

Customize the Live Chat appearance changing the color and position. Add your welcome message and your profile picture to show them you are a human.

WordPress Free Live Chat Complete Features List

✅ Live Chat accessible from everywhere
✅ Super fast live Chat
🎥 Video Live Chat your website visitors
✅ Live chat conversations accessible from your iPhone or Android mobile device
✅ Change the color of the live chat window
✅ Customize the icon of the live chat bubble
✅ Create automated questions to ask in your live chat window
✅ Office Hours to show or hide your live chat window when out of office
✅ Assign conversations with smart rules
✅ Live Chat GIF Integration
✅ Allow live chat popup with welcome messages
✅ 3 Backgrounds for your live chat window
✅ Limit the live chat window to show only to logged users
✅ Set the position of your live chat box
✅ Ban visitors from chatting to you based on IPAddress
✅ Google Analytics integration to track conversion with the live chat
✅ Facebook Pixel Event tracking for conversion with the live chat
✅ Desktop notification when a live chat is received
✅ Add your friend or colleague to your live chat
✅ Share notes with other agents on the live chat conversations
✅ Live chat statistics
✅ Attach files to any live chat
✅ Screenshots creation from the live chat in one click
✅ Secure Live Chat system
✅ Create different teams to assign your live chat
✅ Screenshots creation from the live chat in one click
✅ Access historical live chat conversations
✅ Keep the person logged within the live chat automatically
✅ Offline Live Chat messages stored
✅ Continue conversation even after the live chat with email seamlessly
✅ Unlimited simultaneous live chat
✅ Unlimited live chat stored

Live Chat Dashboard

Check out this video for a quick overlook at your live chat dashboard

Translations

  • English
  • Català (Catalan),
  • Dansk (Danish),
  • Nederlands (Dutch),
  • English (Australia) (English (Australia))
  • English (UK) (English (UK))
  • Français (French (France)),
  • Deutsch (German),
  • Italiano (Italian),
  • Português do Brasil (Portuguese (Brazil)),
  • Português (Portuguese (Portugal)),
  • Română (Romanian),
  • Español (Spanish (Spain)),
  • Svenska (Swedish),
  • Bahasa Indonesia (Indonesian),
  • Polski (Polish),
  • slovenščina (Slovenian),
  • Tiếng Việt (Vietnamese),
  • Ελληνικά (Greek),
  • Magyar (Hungarian),
  • Русский (Russian),
  • čeština‎ (Czech),
  • Esperanto (Esperanto)

Screenshots

  • Your New Beautiful Live Chat and Dashboard. To keep everything under control.
  • Live Chat Automated Questions. Ask automatically relevant questions to profile your leads.
  • Your Live Chat has a Video call and screen sharing feature without install any other software. Call your visitors in your website.
  • Ask your Visitors their email after they open a new conversation in your Live Chat.
  • Include Facebook Messenger in your dashboard. All your messages will be on the same place. No matter if they come from the Live Chat of your Facebook Page
  • Add tags to your live chat conversations leads.
  • Read your customers message BEFORE they send it. The most requested Live Chat feature.
  • Set your Office Hours and show/hide the live chat based on them.
  • Use canned responses to quickly reply to your live chat most frequent messages.
  • Create a series of emails with an easy-to-use visual funnel template builder
  • Be professional. Remove Customerly Branding for your Live Chat.

Installation

How to install your free live chat?

This section describes how to install the live chat plugin and get it working.

If you are installing it directly from the WordPress Plugin Directory follow these steps:
1. After the install, click on the “Customerly Live Chat” left menu item.
2. From here, insert your password and click on Continue.
3. You should now see your live chat up & running.

If you are downloading this live chat plugin proceed as described below.

  1. Upload the plugin files to the /wp-content/plugins/ directory
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Follow the above instructions to get your live chat running

FAQ

I cannot see my live chat after installation, how can I see it?

After you have completed the installation process by signing up to get a Customerly account, check your website with an incognito tab. The Live Chat will appear there.
If you are still not seeing the live chat, please check your browser console and contact us through the live chat at Customerly.io to solve any issue.

Can I customize the live chat appearance?

Yes, you can customize the live chat color, name, welcome message, position on your website and more. Go to app.customerly.io and explore your project settings. From there check out your Live Chat settings for more information.

Is Customerly Live Chat Fully GDPR Compliant?

Our team have created all the best practices to be fully compliant with the GDPR rules. Also you are covered. Check out https://www.customerly.io/gdpr for more info.

Can I use Customerly as Lead generation tool?

Yes you can use the live chat to collect new leads, or you can even create bridges between your Forms and Customerly Funnels.

I’ve got my Customerly Funnel ready, how can I connect it to my landing pages?

Check our Elementor and MailMunch integrations. If you use Contact Form 7, please check WPFusion to connect them.

Can I request visitors’ email within the live chat?

Your new Live Chat is intelligent. You can ask the email of who start a conversation with you as a required field, or you can let them start anonymous live chat and let us ask automatically for you their email.

If a visitor write on the live chat and then goes offline?

Our system of communication is intelligent. If someone is writing on the live chat and you reply while they are online, they will get the answer by the live chat.
If they goes offline meanwhile we deliver an email for you automatically. And people can reply to that email as well.

You can continue the conversation in your dashboard.

Can I qualify the leads through the live chat?

Sure you can. With automated questions our live chat will ask for you automatically up to three questions to have an idea on whoever is writing to you. Amazing isn’t it?

Can I use Customerly as autoresponder?

Sure you can, in addition to the live chat service, you can also create and send email as newsletter or build an auto responder.
With the power of Customerly your marketing campaigns boundaries are endless.

How can I use Customerly to send newsletter by email?

Once you have your account you can easily build emails with our template builder. It’s easy and perfectly integrated with your blog.
You will have everything integrated in one single platform. Live Chat, Email marketing, Customer Segmentation, Survey and Satisfaction.
More Info: Customerly Email Marketing Campaigns

How can I use it to track and analyze wooCommerce users?

Customerly plugin automatically tracks wooCommerce Users and you can create newsletter and automations easily.
More Info: Customerly Marketing Automations

Do you have mobile applications to manage the customer service live chat?

Sure, you can find our mobile apps on the stores.
Download iOS app
[Download Android app]https://play.google.com/store/apps/details?id=io.customerly.app&hl=it&utm_source=landingpage&utm_campaign=footer&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1)

How do I send forms leads to Customerly?

At this moment you can create a bridge by inserting your Access Token and send the POST request of your forms directly to the url you see into your Customerly WordPress Settings Page.
We suggest to use Mailmunch forms in order to achieve this.
You can find the instructions inside the Customerly Live chat plugin.

How can I send Survey to my users?

It’s extremely easy with Customerly to build and send survey to all your users. Define your audience and send to them a survey. Once you sent the survey you will have results in seconds.

What’s the difference from others?

We do offer a different services from Intercom, ActiveCampaign, Zendesk, LiveChat and Crisp. The power of Customerly is behind its full integration and cooperation between the services.

You can collect more leads and with the power of Customer Intelligence you can create as many segments you need.
On those segments you can send an email newsletter or create a funnel.

You can also run surveys or get customers’ satisfaction during the time.

Reviews

January 21, 2020
Il plugin wordpress funziona perfettamente e permette di interfacciare la tua Dashboard Customerly con il sito wordpress. Sarebbero gradite qualche notifica in più come all'avvio della chat senza l'obbligo di tenere aperta la finestra di Costumerly. Il servizio ha un prezzo assolutamente competitivo ma anch'esso potrebbe essere migliorato.
December 25, 2019
I'be been using Customerly now for the last couple weeks. I've used quite a few different marketing automation and customer engagement platforms, and I have been so impressed with the feature set of Customerly. The product is a little young, but the feature set is quite comprehensive. The developer has been quick with answering questions and making a few fixes. The WordPress plugin does exactly what it's supposed to do. I like that you only need to do an oAuth authentication and no manual token generation is needed. Really simple and easy to configure. Most of the remaining setup is done within the app, and there are plenty of options with a lot of flexibility.
December 3, 2019
Customerly is a great tool for anyone looking to reach out to their customers. We found it very user friendly and very efficient as well. We highly recommend Customerly.
November 8, 2019
Great functionalities with a great customer care support. Fully recommended
October 15, 2019
From the very fist moment you feel like you are using a solid and very well made tool. The mobile app is having some minor issues but the overall experience is just great. Even the free version is solid and does what need to be done. After one month of using it I love it.
Read all 19 reviews

Contributors & Developers

“Live Chat by Customerly – Live Free Chat Suite” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

We are constantly working on this plugin to improve the Live Chat features. In this version we fixed a series of bug and included the new live chat version 2.0.
This includes:
– A Brand New Live Chat UI
– Included Help Center in the Live Chat
– Calendly Integration
– Video Live Chat