Yeison Baron

Hi,

Could you share with us the error messages from the debug.log file? Here is a guide:

– https://wordpress.org/support/article/debugging-in-wordpress/

Thanks.

Hi Cedric,

Here are some filters, which you can use to hook into email data and add your changes

wpas__user_email_notifications_subject
wpas__user_email_notifications_body
wpas__user_email_notification_body_before_template
wpas__user_email_notification_body_after_template

wpas_email_notifications_subject
wpas_email_notifications_body
wpas_email_notifications_notify_user
wpas_email_notification_body_before_template
wpas_email_notification_body_after_template

You can get more detail about these filter at : https://developer.getawesomesupport.com/documentation/hooks-and-filters/wpas_email_notifications_email/

And below is an example about how to use the filter "wpas_email_notifications_subject" to change the subject of email when an Agent replied the ticket

//Filter email notification subject.
add_filter( 'wpas_email_notifications_subject', 'hookted_wpas_email_notifications_subject', 10, 3 );

function hookted_wpas_email_notifications_subject( $subject, $post_id, $case )
{	
	if($case == 'agent_reply' )
	{
		$subject = str_replace("New reply to","This is replace text", $subject);
	}	
	return $subject;
	
}

Hi,

Marking as solved. If the issues continue, let us know.

Best Regards.

Hi,

Marking as clerified, but if you have more questions about the free plugin, let us know.

Best Regards.

Hi,

We have custom ways to also allow to choose agents with custom forms. For more information, you can fill in the form below:

– https://getawesomesupport.com/contact/

Best Regards.

Hi,

We currently don’t have a way for changing the ticket slug. I apologize for the bad news here.

Marking as clarified.

Best Regards.

Hi,

Marking as solved, but if you have any issues, let us know to continue assisting you.

Best Regards.