wsspg
Forum Replies Created
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Ok, if I could ask you to attempt a few variations for me then hopefully we can narrow the issue down a bit. Please try the following:
- Adding a regular product to the cart with a value greater than the Stripe minimum. Set the payment action to ‘capture’, and try to checkout. Does the order show a ‘Payment authorized and captured’ message ?
- The same as above, but with the payment action set to ‘authorize’. Does the order show a ‘Payment authorized’ message ? What is the outcome when you change the order status from pending to either processing or complete ?
- Clear the cart, and add an item to the cart with a value less than the Stripe minimum, and attempt to checkout. What is the status of the subsequent order ?
Again, apologies for all the trouble!
Thank you, again, sorry to hear you’re having this issue with Wsspg !
Do you have anything else in the shopping cart apart from the subscription? If so, what currency are you using and what is the balance of the cart without the subscription? If it is more than zero but less than the Stripe minimum order then that could explain the error you’re seeing (https://support.stripe.com/questions/what-is-the-minimum-amount-i-can-charge-with-stripe).
Otherwise I would suggest clearing the shopping cart completely and then repeat the process of adding products and then attempting the checkout.
If you still encounter the same issue I would then recommend to try it with a different user.
Hello, sorry to hear that you’re having trouble with Wsspg, let’s see if we can get it sorted out for you.
First of all, the recommendation would be to disable all of the installed plugins and switch them back on one by one, and test the checkout page after each one is enabled. Certainly if the subscriptions have been successful and the test cards have been charged then the checkout should complete.
Does the order show up in the WordPress/WooCommerce admin ? If so, what is the status of the order ?
Webhooks for notifications are being developed for a future major version release, however Stripe receipt emails can be customized to contain the information that you have specified. Unfortunately Wsspg at this time cannot accommodate complex use-cases involving third-party plugins.
Thank you for your feature request. Indeed, at this time Wsspg does not respond to Stripe notifications, however it is possible to generate customer invoices through the Stripe dashboard: https://support.stripe.com/questions/email-receipts .
Thank you for using Wsspg !
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Error: No such customerGlad to hear it’s working for you! And thank you for using Wsspg!
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Error: No such customerHello, unfortunately I’m not able to reproduce the problem you have described. There is now, however, a slightly updated version (1.0.3) that fixes a few bugs in this release; if you haven’t updated already I would recommend to do so and re-test afterwards.
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Error: No such customerHello, sorry to hear that you’re having trouble with Wsspg! Let’s see if we can get it sorted out for you.
If you have deleted the customer data in the Stripe dashboard then that would explain the error you are seeing. One suggestion is to delete the user from the WordPress administration. If that’s not an option, it may be necessary to manually delete some entries from the usermeta table in the database.
Are you seeing this error when you create a new customer ?
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Subscription taxHello, thank you for highlighting this issue. This has been corrected in the 1.0.2 release. Please update to the latest version and let me know if the problem persists; if possible, please consider creating a new support thread for any further issues.
Thank you for using Wsspg !
Forum: Reviews
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Multiple IssuesFYI: the issues that you raised have all been resolved as per your requirements.
Thank you for using Wsspg.
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Product PageFYI: the display of prices for subscription products has been improved as per your suggestion.
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Checkout PageFYI: the cart contents review section of the checkout page has been amended to include information reflecting the recurring nature of subscription products.
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Add to CartFYI: Wsspg supports mixed carts of recurring subscriptions and regular products. For this reason it quite clearly makes more sense to keep the ‘Add To Cart’ button as-is.
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Customer EmailsFYI: customer emails have been amended to include information that reflects the subscription period.
Forum: Plugins
In reply to: [WooCommerce Stripe Subscription Payment Gateway] Subscription taxWith the release of version 1.0.1, Wsspg now supports subscription tax rates.