Forum Replies Created

Viewing 15 replies - 16 through 30 (of 674 total)
  • Plugin Contributor wpvideogallery

    (@wpvideogallery)

    It looks like the issue is caused by the LiteSpeed Cache plugin on your website. Specifically, it enables Lazy Loading for <iframe> elements, which interferes with the proper loading of our video player.

    Solution 1: Disable Lazy Loading for Iframes in LiteSpeed Cache

    1. Go to your WordPress dashboard.
    2. Navigate to LiteSpeed Cache → Page Optimization → Media Settings.
    3. Find the option that enables Lazy Load Iframes and disable it.
      LiteSpeed Documentation – Media Settings Tab

    Solution 2: Enable JavaScript-Based Player Initialization

    1. In your WordPress dashboard, go to Video Gallery → Settings → Player tab.
    2. Scroll to the bottom of the page.
    3. Enable the option “Force JavaScript Based Initialization.”

    Let us know if this resolves the issue — happy to help further if needed!

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thank you for bringing this to our attention.
    We appreciate your feedback and want to assure you that we’re working on a more flexible solution. We’ll be releasing an updated version with this behavior made optional by the end of this weekend.

    In the meantime, as a quick workaround, you can add the following PHP snippet to the bottom of your theme’s functions.php file:

    add_filter( 'aiovg_format_count', function( $formatted, $number ) {
    return number_format_i18n( $number );
    }, 10, 2 );

    This should resolve the issue for now. Please let us know if it works for you or if you need any assistance applying the fix.

    Thanks again for your patience and support!

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thank you for reporting this and for the detailed explanation.

    We’ve reviewed your message thoroughly and also double-checked the behavior by creating new pages and testing with our latest version of the plugin. We added the [aiovg_videos] and [aiovg_categories] shortcodes and edited/saved the pages multiple times. In all our tests, we did not encounter the additional HTML or empty block content you’re seeing.

    Please note that the extra blocks like:

    <!-- wp:paragraph --><!-- /wp:paragraph -->
    <!-- wp:html --><!-- /wp:html -->

    are not added by our plugin. These typically appear when empty blocks are added in the WordPress block editor (Gutenberg) — either manually or sometimes due to how certain themes or editor-related plugins handle the content structure.

    The shortcode itself ([aiovg_videos]) remains unchanged and functions as intended. The visual appearance of those extra blocks in your page’s source does not affect the output of our plugin but may be cleaned up if they are not needed.

    We recommend checking:

    • If any editor-enhancement plugins or page builders are enabled that might modify block content.
    • Whether these blocks were accidentally added during editing.

    If needed, you can safely remove those empty blocks by editing the page directly and deleting the unnecessary blank lines or blocks.

    Let us know if you need help with that or if we can assist further.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Kindly refer to our screenshot here https://prnt.sc/kFaTy-18yX-y.

    I can see the player controls displaying correctly on my end. Could you please try clearing your browser cache and check again?

    If the issue still persists, let me know which browser (and version, if possible) you’re using, so I can test it under the same conditions.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Sure, kindly submit a ticket here https://plugins360.com/support/ with the following details:

    • The full URL of the MP4 file you’re trying to stream.
    • The URL of the page on your website where the video is embedded.
    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thanks for reaching out!

    The error message you’re seeing typically indicates that the video file is either not accessible or is in an unsupported format. Since you’re confident that the file is a standard MP4, the most common cause is access-related.

    Please check the following:

    Make sure the MP4 file is publicly accessible.

    1. Try opening the video URL directly in a browser like Chrome.
    2. If the browser plays the video without issues, then the file is accessible and in a supported format.

    If the video plays fine in the browser but not through our plugin, we’d be happy to investigate further.

    To help us assist you better, please share:

    • The full URL of the MP4 file you’re trying to stream.
    • The URL of the page on your website where the video is embedded.

    We’ll take a look and get back to you with specific guidance.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Kindly follow this tutorial https://plugins360.com/all-in-one-video-gallery/translate-to-your-language/ to translate any word from the plugin.

    If you did not find the word, kindly refer to the “Sync to the latest version” section on the same tutorial link above.

    Hope this helped you!

    Still stuck or need a hand? No worries! Just send us a quick message here:
    https://plugins360.com/all-in-one-video-gallery/support/
    We’ll be happy to have one of our developers take a closer look and help you out privately.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thank you for bringing this to our attention, and my sincere apologies for the inconvenience caused.

    We’ve identified that the issue occurs specifically when importing from folders in Vimeo. The good news is that a fix is already in place and will be included in our next version update.

    In the meantime, please submit a support ticket here:
    👉 https://plugins360.com/all-in-one-video-gallery/support/

    We’ll be happy to provide you with a patched file as a temporary solution until the official update is released.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thanks for reporting the issue and providing detailed information.

    We’ve looked into the error you’re seeing in Google Search Console:
    “The itemListElement field is missing” on your category pages.

    We’d like to clarify that this issue is related to how Yoast SEO handles breadcrumb schema, and not directly caused by our plugin.

    Our plugin uses the wpseo_breadcrumb_links filter to add support for breadcrumb links when Yoast SEO is active. However, the actual generation and output of the BreadcrumbList structured data, including required fields like itemListElement, is fully managed by Yoast SEO.

    In this case, it seems the breadcrumbs are partially configured on your category pages, but Yoast may not be outputting the complete schema—especially for custom or dynamically generated archive URLs like the ones used in our plugin.

    For further clarification or a potential fix, we recommend reaching out to Yoast SEO support, as they control how the schema is generated and rendered.

    If Yoast suggests any changes or specific adjustments that need to be made from our end, please let us know—we’ll be happy to integrate them.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thanks for bringing this up!

    The issue you’re seeing with SEMrush flagging pagination URLs is due to missing trailing slashes, which causes a 301 redirect from /page/2 to /page/2/. To resolve this, you can add the following snippet to your theme’s functions.php file or a custom plugin. It uses the aiovg_pagination_args filter provided by our plugin to fix the trailing slash issue:

    add_filter( 'aiovg_pagination_args', function( $pagination_args ) {
    // Ensure the base URL ends with a trailing slash
    $pagination_args['base'] = trailingslashit( $pagination_args['base'] );

    return $pagination_args;
    }, 10, 1 );

    This will automatically correct the pagination base URL so that all page links end with a /, preventing unnecessary redirects and keeping SEO tools like SEMrush happy.

    Let us know if this works for you or if you need further assistance!

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thanks for reaching out! Unfortunately, this option isn’t available in the current version. We’ve taken note of your suggestion and will definitely consider it for a future update. We appreciate your patience and continued support!

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    We’ve recently made several updates to the front-end video display in our plugin, including changes to the hook order. As a result, the CSS code we previously suggested is no longer necessary.

    Kindly try removing that CSS code and check if the issue is resolved. We hope this fixes the problem, but please feel free to reach out if you need further assistance!

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    When inspecting the page source on your website, I found the following custom CSS code:

    .single-aiovg_videos .aiovg-single-video {
    position: relative;
    padding-bottom: 185px;
    }

    This code was likely added by you or your developer. Please try removing it, as doing so should resolve the issue.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thank you for reaching out and for your kind words about the plugin!

    That does sound unusual. We’ve tested the latest version on our DEMO site, and thumbnails appear to be working correctly.

    To better understand and troubleshoot the issue, could you please share your website URL with us? This will help us identify what’s going wrong and provide a more accurate solution.

    If you prefer not to share your site address here, feel free to submit a support ticket privately.

    We’ll be happy to take a closer look and get this resolved for you as soon as possible.

    Plugin Contributor wpvideogallery

    (@wpvideogallery)

    Thanks so much for your kind words and suggestion!

    We’re glad to hear you’re enjoying the All-in-One Video Gallery plugin.

    Regarding your request to support short-form videos like YouTube Shorts and Instagram Reels — great news! Our plugin already supports both, and here’s how you can add them:

    📹 Adding YouTube Shorts

    YouTube Shorts work just like regular YouTube videos. Here’s how to embed them:

    1. Open your YouTube Shorts URL in your browser.
    2. The URL will automatically redirect to a format like:
      https://www.youtube.com/shorts/XXXXXXXXXX?app=desktop
    3. Copy this redirected URL.
    4. In your WordPress Dashboard, go to Video Gallery → All Videos → Add New.
    5. In the video form, set Source Type to YouTube and paste the URL.

    We understand it would be more convenient to add Shorts URLs directly without needing to copy the redirected link. We’re happy to share that this enhancement is planned for our next update!

    📱 Adding Instagram Reels

    To embed Instagram Reels:

    1. Follow this guide to get the embed code:
      How to Embed Instagram Videos
    2. Go to Video Gallery → All Videos → Add New (or edit an existing one).
    3. Scroll to the Video metabox, select Source Type as Iframe Embed Code.
    4. Paste the embed code into the Iframe Embed Code field.

    📐 Adjusting Player & Thumbnail Sizes for Portrait Videos

    Since short videos often use a portrait aspect ratio, you can fine-tune the player and thumbnail sizes like this:

    🔧 Player Size

    • Go to Video Gallery → Settings → Player.
    • Set the Height (Ratio) field to 177 (or adjust as needed).
    • Save your changes.

    🖼️ Grid Thumbnail Size

    • Go to Video Gallery → Settings → General → Videos Layout.
    • Set the Height (Ratio) to 177.
    • Save your changes.

    📌 Note: If your gallery contains both portrait and landscape videos, they will all follow the same global ratio settings. While everything will display correctly, the layout might not be ideal.

    We’re currently working on better support for mixed aspect ratios — and we’d love your feedback to help shape it!

    💬 We’d Love Your Input!

    We’re planning to introduce:

    • The ability to set different ratio values per shortcode, so you can group videos by format.
    • An option to override the ratio per video, especially for single video pages.

    What do you think would work best when mixing portrait and landscape videos in one gallery?

    Your insights will help us build a feature that works exactly how you need it.

    Thanks again for your suggestion — and for being part of our plugin journey!

Viewing 15 replies - 16 through 30 (of 674 total)