wpndevin
Forum Replies Created
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Hey @annamartindesigns!
Unfortunately, Ninja Forms is not responsible for sending the emails. We pass the data onto your local WordPress -> PHP installation, which is usually managed by your webhost.
We have recently updated our email documentation & we believe that this covers most if not all of the issues you would encounter with the email experience here : https://ninjaforms.com/docs/troubleshooting-email-problems/
You might also try a service like MailGun to manage your email instead of through your host. http://wpninjas.com/sending-email-with-mailgun/ or find other SMTP plugins to bypass your host all together here : https://ninjaforms.com/ninja-forms-email-not-working/
Hello!
We would like to take a closer look at this issue for you, however the way to get the best support experience on this issue would be to put this request in with our official support system here : https://ninjaforms.com/contact/
We don’t check these forums all that often so we want to make sure that we respond in a timely manner.
Cheers,
Devin
WP NinjasHey Aljuk,
Can you let me know what email you’re trying to use to submit your request with to us? The best way to reach us is through https://ninjaforms.com/contact/
Hello!
We would like to take a closer look at this issue for you, however the way to get the best support experience on this issue would be to put this request in with our official support system here : https://ninjaforms.com/contact/
We don’t check these forums all that often so we want to make sure that we respond in a timely manner.
Cheers,
Devin
WP NinjasHello!
The best place to get help on a request like this would be in our Developer Community at developer.ninjaforms.com.
Cheers,
Devin
WP NinjasHello!
We would like to take a closer look at this issue for you, however the way to get the best support experience on this issue would be to put this request in with our official support system here : https://ninjaforms.com/contact/
We don’t check these forums all that often so we want to make sure that we respond in a timely manner.
Cheers,
Devin
WP NinjasHello!
We would like to take a closer look at this issue for you, however the way to get the best support experience on this issue would be to put this request in with our official support system here : https://ninjaforms.com/contact/
The reason being is that we don’t check these forums all that often so we want to make sure that we respond in a timely manner.
Cheers,
Devin
WP NinjasThe best place to get help on this would be in our Developer Community at developer.ninjaforms.com.
I hope this helps.
Hey Echoleaf!
The way to get the best support experience on this issue would be to put this request in with our official support system here : https://ninjaforms.com/contact/
We’re looking forward to hearing from you there!
Hey @wolverinejoe80!
Unfortunately Ninja Forms doesn’t control the email experience beyond setting up the email action.
We pass the data onto your local WordPress -> PHP installation, which is usually managed by your webhost.
Please check out our troubleshooting documentation here: http://docs.ninjaforms.com/customer/portal/articles/2045713-troubleshooting-ninja-forms?b_id=9172#ts_email If you are still having issues after following the documentation above, it may be worth reaching out to your webhost to ensure your hosting plan provides email support and that there are no restrictions on it such as email address you must send from, a limit on emails per hour, and more.
Please also be aware per the documentation above that many email hosts will reject emails sent “To” and “From” the same address, so please make sure that you are using different email addresses in your “To” and “From” fields in your notifications. The most common issue we see with sending emails is setting the form submitter’s email address as the “From” address, which breaks the hosting rules mentioned above. In these use cases, it’s best to leave the “From” field blank or use your admin email address, and use the “Reply-To” field to hold the form submitter’s email address instead.
If you want to bypass the host all together for your email options, we have a blog post on other SMTP plugins here : https://ninjaforms.com/ninja-forms-email-not-working/
I hope this helps!
Hey @wolverinejoe80!
Thanks for the love!
We don’t have much control over that portion of the experience, unfortunately. Changing that behavior would be something that your host would be able to help more with.
Thanks again!
We’d like to take a closer look at this through our official support channel.
If you can go to https://ninjaforms.com/contact/ & submit at ticket, we’d love to help you there.
We’d like to take a closer at this for you through our official support system.
If you can go to : https://ninjaforms.com/contact/ -We’d love to help further there.
Unfortunately, Ninja Forms cannot do this.
I apologize that I don’t have a better answer for you.
Hey Garret,
Unfortunately, Ninja Forms is not responsible for sending the emails. We pass the data onto your local WordPress -> PHP installation, which is usually managed by your webhost.
You can find our email documentation here : http://docs.ninjaforms.com/customer/portal/articles/2045713-troubleshooting-ninja-forms?b_id=9172#ts_email If you are still having issues after following the documentation above, it may be worth reaching out to your webhost to ensure your hosting plan provides email support and that there are no restrictions on it such as email address you must send from, a limit on emails per hour, and more.
Also many email hosts will reject emails sent “To” and “From” the same address, so please make sure that you are using different email addresses in your “To” and “From” fields in your notifications. The most common issue we see with sending emails is setting the form submitter’s email address as the “From” address, which breaks the hosting rules mentioned above. In these use cases, it’s best to leave the “From” field blank or use your admin email address, and use the “Reply-To” field to hold the form submitter’s email address instead.
If you want to try an SMTP plugin to bypass the host all together we have more information on those here : https://ninjaforms.com/ninja-forms-email-not-working/
Thanks!
Devin