will071

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  • Forum: Fixing WordPress
    In reply to: “Error: Incorrect CAPTCHA” for all WP Users
    Thread Starter will071

    (@will071)

    3 months, 3 weeks ago

    Interesting. I didn’t realize Cloudflare was involved. They must have a relationship with GoDaddy.

    This is also the first time I went with GoDaddy’s Managed Hosting. In the past, I’ve always used Web Hosting Economy (or Deluxe) – where I had access to cPanel and did everything. The trade-off here is that, while it’s nice to have GoDaddy manage security, I now only have limited access and have to go through their support to resolve the issue, but they are pushing back, saying it is not them. Add Cloudflare into the mix, and now I’m facing potentially interacting with three entities: GoDaddy, Cloudflare and my ISP (if needed).

    I might actually look into switching my hosting account from managed hosting to one of the cPanel accounts. More to manage on my end, but I’ll have full control.

    Forum: Fixing WordPress
    In reply to: “Error: Incorrect CAPTCHA” for all WP Users
    Thread Starter will071

    (@will071)

    3 months, 3 weeks ago

    Thank you for the recommendations. I believe I’ve found out what is going on. I was able to successfully log in using my phone when I took it off my home network. I was also able to successfully log in from my laptop when I ran it through a VPN. This led me to believe there is an issue with my public IP from my ISP. I went to MxToolbox.com and ran a blacklist search against my IP. It returned a hit: Spamhaus Policy Block List (PBL).

    Apparently it is standard for ISPs to have blocks of IP addresses on a Policy Block List for things like non-business accounts (which is what I have). The intent is to prevent non-comercial accounts from running mail servers and sending out spam. The thing is, I don’t run a mail server, nor do I send out bulk emails of any kind. But I think what has happened is, my multiple failed login attempts to my WordPress account triggered a security flag with my host provider, and since my IP is already on this PBL from my ISP, GoDaddy’s firewall and/or security environment has flagged my IP on their end, preventing me from logging in unless I am on a VPN or from another IP.

    I spoke to GoDaddy support a second time, but they keep saying they see nothing wrong on their end. They claim my IP is not being flagged, but I feel strongly that it is, since I can access WordPress from another IP.

    I will be reaching out to my ISP tomorrow during regular business hours to discuss if there is anything they can do on their end. Like change my IP or remove it from the blacklist Spamhaus is showing.

    For now, I’m caught in the middle between my host provider and my ISP. I’ll close this ticket here because I don’t think it is an issue with WordPress.

    Thanks again for your response.

    • This reply was modified 3 months, 3 weeks ago by will071.
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