waynesmall
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Random 404 during checkout processThank you again for your response.
Here’s the system Status report as requested.
### WordPress Environment ### WordPress address (URL): https://register.vineyardchurch.com.au Site address (URL): https://register.vineyardchurch.com.au WC Version: 5.0.0 REST API Version: ✔ 5.0.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.9.0 Log Directory Writable: ✔ WP Version: ❌ 5.6.2 - There is a newer version of WordPress available (5.7) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_AU External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.34 PHP Post Max Size: 64 MB PHP Time Limit: 180 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.2.37-MariaDB Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wphh_ Total Database Size: 54.06MB Database Data Size: 39.00MB 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wphh_wow_fmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphh_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wphh_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### _pods_field: 3 _pods_pod: 5 _pods_template: 1 attachment: 228 custom_css: 1 customize_changeset: 4 document: 2 documents: 9 elementor_library: 1 et_footer_layout: 1 et_header_layout: 1 et_pb_layout: 27 et_template: 4 et_theme_builder: 2 event_magic_tickets: 2076 follow_up_email: 25 groups: 1 nav_menu_item: 6 nf_sub: 7 page: 21 post: 9 product: 14 product_variation: 87 revision: 63 sfwd-courses: 25 sfwd-lessons: 5 sfwd-topic: 13 shop_order: 1819 tablepress_table: 15 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (18) ### Enable Media Replace: by ShortPixel – 3.5.0 Events Calendar for FooEvents: by FooEvents – 1.6.8 FooEvents for WooCommerce: by FooEvents – 1.12.16 FooEvents Express Check-in: by FooEvents – 1.5.0 Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.3 Redirection: by John Godley – 5.0.1 Side Cart WooCommerce: by XootiX – 2.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.com DavidAnderson – 1.16.47 User Role Editor: by Vladimir Garagulya – 4.58.3 W3 Total Cache: by BoldGrid – 2.1.1 WooCommerce Checkout Field Editor: by WooCommerce – 1.5.36 WooCommerce Email Test: by RaiserWeb – 1.2.2 WooCommerce: by Automattic – 5.0.0 (update to version 5.1.0 is available) WP File Manager: by mndpsingh287 – 7.1 WP Mail SMTP: by WPForms – 2.6.0 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.1.7 WP Server Stats: by Saumya Majumder Acnam Infotech – 1.6.10 YITH WooCommerce Barcodes Premium: by YITH – 2.0.8 ### Inactive Plugins (25) ### Colorlib Login Customizer: by Colorlib – 1.2.98 Different Menus in Different Pages: by ReCorp – 2.1.4 Divi LearnDash Kit: by Divi Booster – 1.2.6 Duplicate Page: by mndpsingh287 – 4.3 Email Log: by Sudar – 2.4.3 Facebook for WooCommerce: by Facebook – 2.3.1 Follow-Up Emails: by WooCommerce – 4.9.7 FooEvents Custom Attendee Fields: by FooEvents – 1.5.7 FooEvents PDF Tickets: by FooEvents – 1.7.11 Google Ads & Marketing by Kliken: by Kliken – 1.0.7 Gravity Forms: by Gravity Forms – 2.4.22 Gravity Forms User Registration Add-On: by Gravity Forms – 4.7 LearnDash LMS: by LearnDash – 3.2.2 LearnDash LMS - Course Grid: by LearnDash – 1.6.0 Mailchimp for WooCommerce: by Mailchimp – 2.5.0 My WordPress Login Logo: by Afsal Rahim – 2.3.3 Ninja Forms: by Saturday Drive – 3.5.1 Peter's Login Redirect: by Peter Keung – 2.9.7 Profile Builder: by Cozmoslabs – 3.3.9 Really Simple SSL: by Really Simple Plugins – 4.0.9 Redirect After Login: by marcelotorres – 0.1.9 User Menus: by Code Atlantic – 1.2.5 WooCommerce AJAX Cart: by Moises Heberle – 1.3.20 WP Migrate DB: by Delicious Brains – 1.0.17 Yoast SEO: by Team Yoast – 15.9 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #1930 - /confirm/ Checkout: #1931 - /checkout/ My account: #1932 - /my-account-2/ Terms and conditions: ❌ Page not set ### Theme ### Name: Divi Business Version: 1.0 Author URL: https://divilife.com Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.9.0 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: divi-business/woocommerce/checkout/cart-errors.php divi-business/woocommerce/checkout/form-billing.php divi-business/woocommerce/checkout/form-checkout.php divi-business/woocommerce/checkout/form-coupon.php divi-business/woocommerce/checkout/form-login.php divi-business/woocommerce/checkout/form-pay.php divi-business/woocommerce/checkout/form-shipping.php divi-business/woocommerce/checkout/order-receipt.php divi-business/woocommerce/checkout/payment-method.php divi-business/woocommerce/checkout/payment.php divi-business/woocommerce/checkout/review-order.php divi-business/woocommerce/checkout/terms.php divi-business/woocommerce/checkout/thankyou.php ### Action Scheduler ### Complete: 651 Oldest: 2021-02-18 12:12:13 +1100 Newest: 2021-03-20 21:02:56 +1100 Pending: 1 Oldest: 2021-03-21 15:40:57 +1100 Newest: 2021-03-21 15:40:57 +1100I don’t have a current Error Log – I need to check with the developer as I think he reset them. This week (so far) we have not had an error so he might have found the funky deprecated URL that is causing us pain.
Forum: Plugins
In reply to: [WooCommerce] Random 404s on one page that go away when we open wp-admin pageOk – closing this thread off
Further discussion on this thread – https://wordpress.org/support/topic/random-404-during-checkout-process/
Apologies for the multiple posting.
Forum: Everything else WordPress
In reply to: What happens when you login via wp-admin?Further discussion on this thread – https://wordpress.org/support/topic/random-404-during-checkout-process/
Apologies for the multiple posting.
Forum: Everything else WordPress
In reply to: What happens when you login via wp-admin?I’m good to close this thread out for now… I’m taking up further discussion in the woocommerce support forums given we’ve tracked the specifics down to that.
Appreciate all the help given. Many thanks!
Forum: Plugins
In reply to: [WooCommerce] Random 404 during checkout processThanks for your response.
The problem is very intermittent, and I believe that we are seeing issues with the checkout process specifically for WooCommerce. Most of the orders will process just fine, however randomly, it will fail. I believe I’ve been able to correlate the failure with this error below occuring – ie this error occurs when it fails and then ALL shopping cards will continue to fail with this error until such time as we refresh and save permalinks.
[13-Mar-2021 22:27:36 UTC] PHP Deprecated: WC_Cart::get_checkout_url is deprecated since version 2.5! Use wc_get_checkout_url instead. in /home/vivi8091/register.vineyardchurch.com.au/wp-includes/functions.php on line 4859
Any clues as to where to start with this please?
Forum: Everything else WordPress
In reply to: What happens when you login via wp-admin?Ok – I’ve been able to see a couple of examples in the last few days where the site “breaks” which is AWESOME, because the problem seems to be changing just a little.
1. We’ve minimised the number of plugins to the bare minimum we need for the site to operate.
2. We’ve renamed the .htaccess file and had it regenerate and the issue still occurs.
3. I’ve personally now seen the issue when the site is in a broken state. What happens is that we have WooCommerce and FooEvents selling “tickets” for $0. The issue occurs during the checkout process at the point where normally you’d get a credit card transaction dialog I believe. I’ve noticed that the order will be at a processing stage in WooCommerce at this point. It shows the URL for the transaction and then gives a 404. If I then login to the wp-admin site in another tab, and go to save permalinks, and then go back to the original tab and refresh, it refreshes and the order then moves to Completed status, and the person receives their email of order completion etc. The site then continues to work without issues, until at some point it breaks again. Given I’ve now verified exactly where in the process it breaks, unless there’s more that people on this thread can provide, I’m going to chase down the WooCommerce side of things a little more.The info above about the cookie is valuable, and not something I knew. I’m wondering how it impacts things though…
Forum: Everything else WordPress
In reply to: What happens when you login via wp-admin?Yup – I get what a 404 is. I’m used to doing troubleshooting on Windows IIS servers, but this is on Linux and WordPress – both things I’m not good at 🙁
The challenge we have with all of this is that the issue is random and not reproducible.
I’m working through the logic of your suggestions (not trying to knock them down, but trying to understand them)
If it’s configuration then should it not be a hard fail all the time, rather than randomly failing?
If it’s a memory issue – then I would expect memory usage to be high when we have the failures. Based on server monitoring this does not appear to be the case unless it’s some other memory allocation setting that I’m not aware of. Is there a specific memory setting you’d recommend I check?
If it were a permalinks issue then I would think it would be broken permanently, not randomly, but I will dig into the article you mention for sure.
Deactivating ALL plugins is not possible – we might be able to pull back on some, but we need the plugins for the site to run. I’ll talk to the developer and see if we can pull back on the absolute minimum plugins as a first step.
I really do appreciate your help here, and not trying to be obstinate, but trying to understand which specific area to dig more into.
Thanks
WayneForum: Everything else WordPress
In reply to: What happens when you login via wp-admin?Thanks for the response – the issue is that the pages are public, and not restricted. They work fine – sometimes for a day and then randomly will give the 404 for anyone that visits that page. Then we login to the site (from an entirely different location/IP) and the error clears entirely.
I’m wondering about caching plugins or something like that which might trigger some action when I login to wp-admin itself… ie the act of displaying something in the WP panel will then cause it to work.
Forum: Plugins
In reply to: [WooCommerce] Random 404s on one page that go away when we open wp-admin pageapologies for the delay. We’ve actually found that just going to the Permalinks page itself WITHOUT SAVING anything appears to “fix” the issue.
We have turned off DIVI on the page in question and it still gives us these errors.
We don’t have the option to turn off all the other plugins as it would affect functionality….Forum: Fixing WordPress
In reply to: Upgrade from 2.8.6 to 4.0.1 and move to another serverJames – I thought I’d come back and let you know how it all went.
1. I restored my server in my home test environment and despite all warning, attempted to upgrade direct from 2.8.6 to 4.1… and it worked! I figure therefore I must have a pretty simple site, so Today I attempted the upgrade of the live site from 2.8.6 to 4.1 on the existing (old server)… and it worked too.
Now I’m busy moving it over to the new server… will report back later once it’s done…Many thanks – Wayne
Forum: Fixing WordPress
In reply to: Upgrade from 2.8.6 to 4.0.1 and move to another serverThanks mate – DNS/Hosts file is not an issue for me at all.
hehe – I suspect I’m an edge case too some days. thanks so much for the prompt responses and great info – will let you know how I go!Forum: Fixing WordPress
In reply to: Upgrade from 2.8.6 to 4.0.1 and move to another serverMy thought was that if I upgrade on the production system and it goes wrong, then the site is offline till I fix it, however if I move the site first, test it and then upgrade it on the new server, no one will know it’s broken until I cutover DNS to point to the new server.
Forum: Fixing WordPress
In reply to: Upgrade from 2.8.6 to 4.0.1 and move to another serverThanks – it’s obvious to me, that I need to read the codex more huh 🙂
James – do you have any opinion on my comment about moving it to the new server as a 2.x site, testing it locally with a hosts file, and then doing the upgrades on that site?
BTW – appreciate your responses – many thanks.Forum: Fixing WordPress
In reply to: Upgrade from 2.8.6 to 4.0.1 and move to another serverOh wow – thank you James – I really should not have let it get so far behind 🙁
I’m thinking that I should move it to the new server as it’s current version first, and then do the upgrades on the new server – that way I can leave the old server online while I do the work on the new server.
Do you have any links to handle migrations like this?
Forum: Everything else WordPress
In reply to: Blogging Calendar – is it possible?Ok – this one http://wordpress.org/extend/plugins/future-posts-calendar/ gives me a better idea of what is planned for when so I’ll use this.
Wayne