Track.Global
Forum Replies Created
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Forum: Plugins
In reply to: [Track Global - Shipment Tracking] invisible carrier codeHello,
Thank you for your message.
You are correct — the DHL Express tracking number 1287782296 is valid. At the moment, DHL tracking on our website is temporarily unavailable due to ongoing development.
We apologize for the inconvenience. Please use the official DHL website to track your shipment in the meantime. Our team is working to restore DHL tracking as soon as possible.
Thank you for your understanding.
Forum: Plugins
In reply to: [Track Global - Shipment Tracking] Pro version and contact ?Hello,
Thank you for your questions and for your interest in our service.
- Pro version
At the moment, we don’t have a Pro version available. However, we are open to launching one if there is sufficient demand from users.
We would really appreciate it if you could let us know which features or improvements you would personally expect from a Pro version — this will help us better understand user needs. - Support email on the website
Our support email address is currently available in the Terms of Use section:
https://track.global/en/terms-of-use
That said, thank you for pointing this out — we agree that it would be more convenient to have the contact email placed in a more visible location on the website, and we will consider improving this.
If you have any additional questions or suggestions, feel free to let us know.
Forum: Plugins
In reply to: [Track Global - Shipment Tracking] Track Global Not workHello,
Thank you for letting us know and sorry for the inconvenience.
We recently introduced additional security checks to protect our tracking service from automated bot traffic, and unfortunately this affected the widget. The issue has now been fixed, and the widget should be working correctly on your site.
Please try reloading the page and clearing the cache if needed. If you still notice any issues, feel free to contact us.
- Pro version