tomdkat
Forum Replies Created
-
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionFortunately, in the past 7 months, I haven’t experienced the lags or stalls I described above. Nothing really changed on the server side either, so I don’t know what the cause of the lag was. I’m running WordPress 3.3.1 now and it seems to be running just fine.
@wunderdojo, if you read the previous posts in this thread, I and others were experiecing these lags with WordPress 3.1.x and 3.2.x. The site I was having problems with is on a shared server and Hostgator support didn’t find anything unusual going on with the server, even while I had a support rep on the phone WHILE a stall was happening.
I can definitely understand how frustrating this can be, especially since no one knows why these stalls happen.
Here is my current WordPress configuration:
WordPress: 3.3.1
All in One SEO pack plugin: 1.6.13.8 (active)
BAAP Mobile Version plugin: 2.0 (active)
Contact Form 7 plugin: 3.1.1 (active)
Cron GUI plugin: 1.02 (active)
Lightbox Plus plugin: 2.4.6 (inactive)
Really Simple CAPTCHA plugin: 1.4 (active)
W3 Total Cache plugin: 0.9.2.4 (active)
WordPress Importer plugin: 0.5.2 (inactive)
WP-Cufón plugin: 1.6.10 (active)Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionThat’s not exorbitantly high but a load average of 1 on a CPU is relatively high vs a load average of 0.1. On my home Linux system, which I’m using right now, my load average is 0.4. That’s on a single core box. The site I’m having the WordPress issues with is on one of Hostgator’s shared servers, also with 16 cores, is reporting a load average of 8.76 (16 cpus) in cPanel. That’s about 0.5 per CPU (core). So a load average of 1 isn’t “bad”, just not necessarily optimal. Maybe your sites are simply busier than the shared box my site is on or you have more stuff running.
In any event, if Hostgator support is able to identify an issue we haven’t covered in this thread, let us know! 🙂
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solution@cannobbio, have you contacted Hostgator support about the issue at all? That server load sounds rather high to me.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionSome of the server info was posted by ponderconsulting on the previous page:
Apache version 2.2.19
PHP version 5.2.17
MySQL version 5.1.52The site is hosted on a server running CentOS. The server has 12GB of RAM and 16 cores. Hostgator tells me system load never exceeds normal levels, which is basically no load at all and I’ve confirmed this through cPanel as best as cPanel reports system load info. I have even had a Hostgator rep on the phone with me, monitoring the server while my browser was stalled and nothing abnormal or unusual was seen. The Hostgator rep was able to see my socket connections from his end as well.
As a test, I did fresh Hostgator installation in a different directory on the server and just went through the 5-minute installation process. After the install completed, I did NOT install any plugins and experienced stalls navigating the dashboard.
Hostgator suggested I remove the “All-in-one SEO pack” plugin, because they have had experience with that plugin causing performance problems, and replace it with “Greg’s SEO pack” (or something like that). They also suggested I install the “W3 Total Cache” plugin for caching pages. I disabled the “All-in-one SE pack” plugin, but that didn’t seem to help. I installed the “W3 Total Cache” plugin and that didn’t seem to help either. I disabled the “NextGEN Gallery” plugin we had installed and that seemed to help a lot since the frequency of the stalls is now greatly reduced but they haven’t been eliminated. Most of this info has already been posted on page #1 of this thread.
Would there be a caching issue involved with navigating the WordPress dashboard right after a fresh WordPress installation?
Also, I experienced the stalls in WordPress 3.1.4 and upgraded to 3.2.1, hoping that would solve the problem.
Right now, Hostgator wants me to enable the “CloudFlare” proxy server they offer to see if that will eliminate the stalls.
Additionally, for the other Hostgator customers experiencing this problem, Hostgator support has asked me if you are located in California or not. I’m located in California.
Thanks!
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionYep, I ran a traceroute and a ping test, per instruction from Hostgator support and sent them the info. Nothing appeared out of the ordinary in the traceroute and ping output.
What I’ve found is the stalls happen only when connecting to the WordPress version of the site. When I would connect to the old static HTML version (which is now gone), those pages would load quickly and reliably. In fact, I could load every page of the static site while waiting on a stall trying to load ONE of the pages in the WordPress site. Then, whatever the bottleneck is seems to clear itself and WordPress pages load quickly. Then, they start lagging again. Sometimes, I can’t even get into the WordPress Dashboard, due to my login experiencing a stall.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionKeep in mind, I’m on a shared server, so I doubt that would be an option unless Zend can be disabled for my site only.
Thanks!
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionOk, I’ll ask them that now. I just looked at cPanel and they DO have Zend Optimizer 3.3.9 installed as well as PHP 5.2.17 and ionCude 3.3.20.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionI posted my PHP environment info on the previous page:
“EDIT: I just heard from Hostgator support and they informed me they are running PHP 5.2.17 with ionCube PHP Loader v3.3.20.”
I would imagine PHP is being loaded as a DSO, if ionCube doesn’t change that in any way. That’s all the info I currently have on the PHP environment.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solution@joan, could you post a link to your site so I can see if I experience any stalls?
@Postres, yep we’re just a handful of WordPress users reporting this problem. But website hosts OTHER than Hostgator have been mentioned above and we don’t know if ALL users experiencing this are making their issues known.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionThanks for the update, Joan. I’ve mentioned mod_security in the ticket I have open and they confirmed we are NOT tripping any security rules there. Plus, we’re running a site only without a blog.
I also found this blog post:
http://jayallenwrites.com/wordpress-hanging-on-hostgator-two-possible-solutions
which mentions pruning plugins. I’m going to tackle that next. Ironically, that blog post references this thread! 🙂
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionPHP5 was a major release so I can see compatibility issues between PHP4 and PHP5. PHP 5.3.6 is the latest stable release of the PHP environment but Hostgator (at least) has indicated they won’t upgrade the PHP environment until a cPanel upgrade includes the new PHP environment.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionI’ve posted my PHP version info above. I would image, kellio48, that you’re using the same version of PHP. Could the other people experiencing this problem post their PHP version information as well?
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionThanks for the info, echelonwebdesign. I thought I had found a solution for my stall issue by disabling the “NextGEN Gallery” plugin but the stalls have been persisting. 🙁
I started encountering this problem with WordPress 3.1.4 and thought upgrading to 3.2.1 would solve the problem. Has anyone else experienced this with WordPress 3.1.x?
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionOk, I’m NOT logged in to the dashboard and I’m using Firefox and RIGHT NOW, it’s stalled waiting for WordPress.
EDIT: I just heard from Hostgator support and they informed me they are running PHP 5.2.17 with ionCube PHP Loader v3.3.20.
Peace…
Forum: Fixing WordPress
In reply to: WordPress hanging Hostgator support can't find the solutionOh yeah, I’ve been experiencing stalls in both Firefox and Chrome. I also experience stalls in Opera but I sometimes get stalls in Opera so I’m not sure it I’m seeing “Opera” stalls or WordPress stalls. 🙂
Peace…