Tseten a11n
Forum Replies Created
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Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] MigrationIf you want to export all the data related to MailPoet including emails, forms, and statistics you need to migrate your database from site A to site B.
For more information on how to do that, you can find it here: https://kb.mailpoet.com/article/377-how-to-migrate-mailpoet-database-tables
Sincere apologies for the delayed response. We are currently undergoing a transition in our support structure to enhance our customer service quality. We appreciate your patience and understanding during this process.
I see that my colleague has already replied to you and resolved your problem via Ticket. I’ll go ahead and close this forum topic for now.
I understand you are trying to authorize an email but haven’t received the authorization verification email.
Can you please send us the following information:
- Copy and paste the information from MailPoet > Help > System Info.
- What is the email address that you are trying to authorize?
I see that you’re looking for information about template import in MailPoet. Currently, we do not support HTML template import. You can only upload .json templates that were originally created with MailPoet.
It would be great to have you add your ideas to the Ideas Board, which is where developers go to look for future plugin features and improvements here: https://feedback.mailpoet.com/feature-requests
Confirmation emails are usually send right away.
Can you please send us the following information to understand your configuration:
- A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
- Copy and paste the information from MailPoet > Help > System Info.
I understand your WooCommerce customers as no longer added in the Customers list. Please navigate to MailPoet > Settings > WooCommerce tab and confirm if
Subscribe old WooCommerce customersis checked. Then go to MailPoet > Lists and force sync the WooCommerce Customers list.Updating MailPoet should not result in deletion of your subscribers.
Can you please send us the following information:
- A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
- Copy and paste the information from MailPoet > Help > System Info.
Hi Petra,
Can you confirm if you assigned the list for the subscriber like this:
Image Link: https://d.pr/i/xc8yZN
Also the newsletter sign-up form on the front page, can you confirm if you have assigned the list like this:
Image Link: https://d.pr/i/2ecfTK
Feel free to share us screenshots of the setup to look further into this.
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Mailpoet setupI’m not sure why the translation is not working via Poedit but I did a test using the Loco Translate plugin and was able to change the string. Here is a screenshot for reference:
Image Link: https://d.pr/i/ycdAKG
You can check our support document here to understand how this plugin works. For further assistance related to the Loco Translate plugin, please contact the developers directly.
I’m not quite sure if the problem is resolved or if you need further assistance. Please let us know if you still require further assistance. If yes, please share us the information requested by my colleague Gui to investigate it further.
This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.
If you’re looking for custom code help, you might be able to find someone willing to volunteer their time and knowledge in the free PHP support forum at PHP Builder
For assistance with customization or development with your site, we recommend reaching out to someone on our customizations page.
To assist us in our investigation, could you please provide additional details about the error you’re experiencing? Are you encountering any specific error messages when trying to use multibyte characters in custom field names? Any additional information you can provide would aid us in diagnosing the issue.
Additionally, sharing screenshots of how you’re adding the custom field would be beneficial. This will allow us to replicate the behavior on our end and better understand the issue. Please include step-by-step instructions on how to reproduce the behavior you’re observing.
MailPoet primarily stores its data in its own tables prefixed with
_mailpoet_, but it may also interact with other WordPress tables to some extent. Here’s a breakdown:- MailPoet Tables: MailPoet stores a significant portion of its data in tables prefixed with
_mailpoet_, such as_mailpoet_customers,_mailpoet_newsletters,_mailpoet_segments, etc. These tables contain information related to subscribers, newsletters, segments, statistics, etc. - WordPress Core Tables: MailPoet interacts with various WordPress core tables to manage certain aspects of its functionality. For example, it may add data to the
wp_optionstable to store plugin settings, thewp_postmetatable to associate data with specific posts or pages, and thewp_userstable to manage subscriber data. - Custom Tables: Depending on the specific features and extensions used within MailPoet, it may create additional custom tables to store specific data. These tables may have prefixes other than
_mailpoet_.
While MailPoet primarily relies on its own tables to store data, it may leverage the capabilities of WordPress core tables and custom tables as needed to provide its functionality.
Can you tell us where do you see this error?
Can you also please send us the following information:
- A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
- Copy and paste the information from MailPoet > Help > System Info.
I understand that you’re looking to export the subscribers tag, but it’s not currently a feature available by default. I would recommend submitting this as a feature request on our feedback page at https://feedback.mailpoet.com/feature-requests.