Dina S.

Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Could you please confirm whether you have created the checkout page using the shortcode [woocommerce_checkout]?

Thank you!

First of all, we truly apologize for the inconvenience caused to you. 

It sounds like the issue you’re running into is related to the validation of required fields, even though they are filled out. Because of this, you might not be able to place your order, even if all the information is there.

If so, kindly be informed that the issue still exists even after deactivating our plugin.

In order to verify from your end, please deactivate our plugin and add the below code snippet in your child theme’s functions.php file to create a custom field which is a required field. You can see that even this field will face the same issue.

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );
function custom_override_checkout_fields( $fields ) {
     $fields['billing']['billing_custom_field'] = array(
        'label'     => __('Test Field', 'woocommerce'),
    'placeholder'   => _x('Phone', 'placeholder', 'woocommerce'),
    'required'  => true,
    'class'     => array('form-row-wide'),
    'clear'     => true
     );

     return $fields;
}

So could you please contact the support of the Divi regarding this issue? We hope they might be able to help you.

If this is not the exact issue, please share us with more details. We are always happy to help.

Thank you!

The shortcode [woocommerce_checkout] should work even with HPOS enabled, so it seems like the issue might be something else. Could you please submit a ticket through our website? Our technical team will be happy to assist you.

Thank you!