Becky
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresThis seems to be working a bit better and I see there’s also a bug fix for the related product transient deletion, which seemed to be part of the problem. I’m going to go ahead and close this.
Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresWe did previously have it set to false, but I changed it a couple days ago. My client uses WPengine which has a toggle for an Alternate Cron which is described to “Replaces wp-cron with more efficient cron job management, improving performance during high-traffic events and ensuring cron tasks are not missed during low-traffic.”
This disables the DISABLE_WP_CRON setting in the wp-config.php file. If anything, it’s worked a bit smoother since enabling this feature. But we do still see the import freezing.
I also do not see a way to rerun failed scheduled actions, only pending ones.
Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresApologies, I’ve restored that screenshot. My client just has a small gift shop connected to their brewery. We update products via the Square sync since Square is the system of record. That runs every hour.
We add a few new products each month. We haven’t been using the import feature because there are a lot of products for the Brewery’s taproom that they don’t want to sync to the website. So the gift shop manager may add products to Square and Woo manually, then we manually start a sync. We are trying to figure out a way to simplify this process by using the import function for new products.
I am actually working on a staging site, so I can look at those things. Yesterday, I cleared out all the completed and pending actions. When I ran the Square product import again, the pending actions filled back up to 748 and there were a lot of square job runner failures: https://prnt.sc/kGd_PS7x0CU4
Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresI started looking into those scheduled actions that were piling up and it looks like other people have recently had problems with this: https://wordpress.org/support/topic/huge-number-of-scheduled-actions-being-generated/
Somebody said it’s due to product quantity updates which would make sense since products are being imported and/or updated. I cleared the actions, but there were over 700, so maybe that is what is slowing down the syncing.Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresI see other people posting about this same issue, so I’ll try cleaning these transients out for now.
https://wordpress.org/support/topic/huge-number-of-scheduled-actions-being-generated/Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresHere is the pending actions screenshot.
Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresThe sync works sometimes, and this sync seemed to work okay. It has always been an issue since we started using it 6+ months ago. There is more of a problem with importing.
The website currently has 102 published products.
Forum: Plugins
In reply to: [WooCommerce Square] Square Sync failuresThe log was too big for pastebin so I linked to the file to in my Google drive. I wasn’t sure how else to share it. Thanks!
Square sync log
Forum: Plugins
In reply to: [WooCommerce Square] Syncing Issues from Square to WooCommerceI think we have this figured out. This issue can be closed.
Forum: Plugins
In reply to: [WooCommerce Square] Syncing Issues from Square to WooCommerceWe have gone through these troubleshooting steps with no change. I did contact WPEngine to turn off their Long Process Killer as well, and that got us to 88%, but these last products won’t sync. We had inititally set up the products in WooCommerce first because we didn’t know we were going to use Square. Do you think it would help to delete the products in Woo that won’t sync and just import them from Square, rather than trying to sync them?
Forum: Plugins
In reply to: [WooCommerce Square] Syncing Issues from Square to WooCommerceThat didn’t see to do anything. I tried to sync again and got the same errors.
Forum: Plugins
In reply to: [WooCommerce Square] Syncing Issues from Square to WooCommerceThank you,
- I’ve disabled the performance plugins
- The logs are/have been enabled, so I’ve attached the most recent Square ones.
- https://quickforget.com/s/10a577256a7a421e6e817fff65fef21d98e2b6bfc75cbf53
- 6-11 log: actively trying to sync products
- 6/12 log: background syncing
- The SKUs are entered at the variation level, are unique, and match what is in Square.