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Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter sumukhavegito2

    (@sumukhavegito2)

    Google analytics view which shows only one order.
    https://snipboard.io/qsgxcY.jpg

    Woo commerce view which shows 2 completed orders by customers.
    https://snipboard.io/j6YGR1.jpg

    This happens a few times when only like one or 2 orders are missed in a month.

    Below is the system report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://quickethnic.store
    Site address (URL): https://quickethnic.store
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp_
    Total Database Size: 148.68MB
    Database Data Size: 110.23MB
    Database Index Size: 38.45MB
    wp_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.27MB + Index: 0.25MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 7.47MB + Index: 6.44MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
    wp_cartflows_ca_cart_abandonment: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
    wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_dgwt_wcas_index: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
    wp_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_dgwt_wcas_invindex_doclist: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
    wp_dgwt_wcas_invindex_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dgwt_wcas_invindex_wordlist: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
    wp_dgwt_wcas_tax_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_ewwwio_images: Data: 2.52MB + Index: 1.84MB + Engine InnoDB
    wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_img_optm: Data: 9.52MB + Index: 6.03MB + Engine InnoDB
    wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_options: Data: 14.47MB + Index: 1.27MB + Engine InnoDB
    wp_postmeta: Data: 49.53MB + Index: 9.89MB + Engine InnoDB
    wp_posts: Data: 3.52MB + Index: 0.80MB + Engine InnoDB
    wp_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_analytics_gsc: Data: 3.52MB + Index: 3.89MB + Engine InnoDB
    wp_rank_math_analytics_inspections: Data: 0.41MB + Index: 0.30MB + Engine InnoDB
    wp_rank_math_analytics_objects: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.39MB + Index: 0.13MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides: Data: 4.52MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sib_model_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_sib_model_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.44MB + Index: 0.41MB + Engine InnoDB
    wp_terms: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
    wp_term_relationships: Data: 0.42MB + Index: 0.31MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.42MB + Index: 0.13MB + Engine InnoDB
    wp_tm_tasks: Data: 0.25MB + Index: 0.05MB + Engine InnoDB
    wp_usermeta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wczp_postcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.19MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.27MB + Index: 0.56MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 3429
    cartflows_flow: 1
    cartflows_step: 2
    cms_block: 106
    custom_css: 7
    customize_changeset: 8
    elementor_library: 7
    elementor-hf: 2
    feedback: 12
    mc4wp-form: 1
    nav_menu_item: 190
    oembed_cache: 9
    page: 21
    popup: 2
    popup_theme: 8
    portfolio: 18
    post: 14
    product: 1194
    product_variation: 1093
    revision: 60
    saswp: 2
    shop_coupon: 10
    shop_order: 43
    shop_order_refund: 13
    woodmart_sidebar: 3
    woodmart_size_guide: 1
    woodmart_slide: 10
    wp_global_styles: 1
    wpcf7_contact_form: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.18.0
    Check Pincode/Zipcode for Delivery Woocommerce Pro: by  – 1.0
    Classic Widgets: by WordPress Contributors – 0.3
    Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
    Elementor: by Elementor.com – 3.6.5
    Facebook for WooCommerce: by Facebook – 2.6.14
    Site Kit by Google: by Google – 1.74.0
    Jetpack: by Automattic – 10.9
    LiteSpeed Cache: by LiteSpeed Technologies – 4.6
    Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.41
    Facebook for WordPress: by Facebook – 3.0.6
    Order Minimum/Maximum Amount for WooCommerce: by WPFactory – 4.1.5
    Order Tip for WooCommerce: by Adrian Emil Tudorache – 1.2.2
    Slider Revolution: by ThemePunch – 6.5.20
    Safe SVG: by 10up – 2.0.1
    Rank Math SEO: by Rank Math – 1.0.88.1
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
    Tawk.to Live Chat: by Tawkto – 0.7.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.12
    
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.16
    WPC Product Bundles for WooCommerce: by WPClever – 6.2.1
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.19
    
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.9
    Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.36
    WooCommerce: by Automattic – 6.5.1
    Woodmart Core: by  – 1.0.33
    WP Mail SMTP: by WPForms – 3.4.0
    WP Rollback: by Impress.org – 1.7.1
    Smush: by WPMU DEV – 3.9.9
    WPC Variations Radio Buttons for WooCommerce: by WPClever – 3.1.1
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #401 - /shop/
    Cart: #97 - /cart/
    Checkout: #98 - /checkout/
    My account: #99 - /my-account/
    Terms and conditions: #3752 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 6.4.2
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart-child/woocommerce/emails/customer-processing-order.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 15,292
    Oldest: 2022-04-18 13:39:57 -0400
    Newest: 2022-05-18 12:30:46 -0400
    
    Failed: 1,437
    Oldest: 2021-06-03 07:04:37 -0400
    Newest: 2022-01-30 07:11:53 -0500
    
    Pending: 7
    Oldest: 2022-05-18 12:33:46 -0400
    Newest: 2022-06-17 06:44:11 -0400
    
    ### Status report information ###
    
    Generated at: 2022-05-18 12:31:04 -04:00
    
    Thread Starter sumukhavegito2

    (@sumukhavegito2)

    any suggestions?

    Thread Starter sumukhavegito2

    (@sumukhavegito2)

    We just got error processing refund, try again later. just a popup. no error code.

    Thread Starter sumukhavegito2

    (@sumukhavegito2)

    We just got error processing refund, try again later. just a popup. no error code.

    Thread Starter sumukhavegito2

    (@sumukhavegito2)

    response from stripe side..

    https://wordpress.org/support/topic/refund-error-while-using-woocommerce-app-resulting-in-double-refunds-2/#new-topic-0

    Hi @sumukhavegito2,
    
    Stripe does not allow refunds to be cancelled once processed:
    
    https://support.stripe.com/questions/canceling-a-refund
    
    What was the error you received the first time you tried to process the refund? The Stripe logs show that two refunds in the amount of $3.02 were processed within 16 seconds of one another. There are no errors originating from Stripe therefore it sounds like the error you saw was generated by WooCommerce.
    
    Kind Regards,
    Thread Starter sumukhavegito2

    (@sumukhavegito2)

    But the refund was processed in woocommerce orders tab to issue the refund. In stripe only the final total refund amount is visible. I will raise an issue there as well. But I feel its something to do with woocommerece app itself.

    Thank you,
    Sumukha Nagaraj

    The Jetpack Carousel Feature was already disabled but the issue still existed. I rolled back to the 9.8.1 version and now everything is ok.

    I am also facing the exact same issue after the update 9.9. image carousel is exceeding boundaries and the images are being displayed on other pages as well where it wasn’t supposed to be there. . Please help. http://www.quickethnic.store

    Thread Starter sumukhavegito2

    (@sumukhavegito2)

    Thank you for the Help. It worked. Auto Optimizer plugin was casing the issue it was a JS issue. But looks like the site loads much faster without auto optimizer. Not sure what setting i need to use for the Auto Optimizer.

Viewing 9 replies - 1 through 9 (of 9 total)