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Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Purchases not being trackedHi Carol,
That seems like a lot of work for what might be little or no payoff. I’ll be switching plug-ins.
Cheers
Tim
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Purchases not being trackedHi,
I have done the above and yes it worked correctly, but as I explained already, Google Analytics is tracking my purchases fine. But nobody elses! The only conversions I can see in Analytics are the test purchases I have done in GTM. So I will need to wait a few days and check to see if regular users purchases are coming through. Otherwise I might have to switch plug-ins or set this up manually.
Cheers
Tim
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Purchases not being trackedHi, yes that is all correct. I have just run another test purchase and again the purchase event is firing in tag assistant and GA4 debug view:
Tag assistant:
https://snipboard.io/Y5i8xX.jpgGA4: https://snipboard.io/gn9lGh.jpg
The developer and I have looked into various GTM accounts and have run a bunch of test purchases, but can’t figure this one out. Super frustrating.Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Purchases not being trackedThanks Pepe, and apologies for the delay in coming back to you. I have been trying to resolve this with a developer, but to no avail!
The Quest Analytics plug-in is just for connecting the site to GA4, using the Gtag. It doesn’t do event measurement – that is all done through the WooCoomerce GA4 Integration plug-in, so the issue must be to do with this..
Interestingly, I ran a test purchase a few days ago, and that purchase is showing up in our Analytics report. But no other purchases are. You can see in the below screenshot the drop off in purchases on the 23rd, and my one purchase last week:
https://snipboard.io/r9eILl.jpg
This screenshot shows that event tracking for add_to_cart is working fine. All other tracking is working fine other than purchases (the most important one!). I wonder if there is an issue with the payment gateway perhaps?
https://snipboard.io/idOWwm.jpg
Would love if you could help solve this with me, I’m starting to get pretty frustrated!
Cheers
Tim
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Purchases not being trackedHey Pepe,
Thanks for your response.
See below the system report.
I have taken screenshots of GA4, which show the drop in conversions, and a screenshot of orders we have had in that time, but for the life of me I can’t figure out how to add them here. How do I do that? Alternatively I can send them to you via email
Let me know if you need anything else. Thanks.
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WooCommerce: by Automattic – 8.5.2 (update to version 8.6.0 is available) WooSidebars: by WooCommerce – 1.4.6 Wordfence Security: by Wordfence – 7.11.2 Yoast SEO: by Team Yoast – 22.0 WP All Export Pro: by Soflyy – 1.8.6 WP All Import Pro: by Soflyy – 4.8.5 WP Rocket: by WP Media – 3.15.3 WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.5 WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.9 WP All Import - ACF Add-On: by Soflyy – 3.3.8 WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 4.0.0 WPDM - TinyMce Button: by Shaon – 2.9.0 WPFront User Role Editor: by Syam Mohan – 3.2.1.11184 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.13.2 YITH WooCommerce Wishlist: by YITH – 3.29.0 Inactive Plugins (5) Convert Plus: by Brainstorm Force – 3.5.24 Gravity Forms Event Tracking: by Ronald Huereca – 2.4.14 Query Monitor: by John Blackbourn – 3.15.0 Simple Custom Post Order: by Colorlib – 2.5.7 WP Mail Logging: by WP Mail Logging Team – 1.12.0 Dropin Plugins (2) advanced-cache.php: advanced-cache.php object-cache.php: Redis Object Cache Drop-In Must Use Plugins (1) ManageWP - Worker Loader: by GoDaddy – Settings API Enabled: – Force SSL: – Currency: NZD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔ WC Pages Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: #183 - /terms-conditions/ Theme Name: Croplands Spray Shop Version: 2.5 Author URL: http://www.quest.net.nz/ Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.18.3 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ✔ Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-02-13 23:05:21 +13:00 Options: ✔ Notes: 12 Onboarding: completed Action Scheduler Complete: 3,778 Oldest: 2024-01-16 21:35:54 +1300 Newest: 2024-02-16 15:06:38 +1300 Failed: 1 Oldest: 2023-10-09 11:08:21 +1300 Newest: 2023-10-09 11:08:21 +1300 Pending: 3 Oldest: 2024-02-16 15:07:36 +1300 Newest: 2024-02-16 21:30:10 +1300 Status report information Generated at: 2024-02-16 15:06:57 +13:00 `
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