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  • Thread Starter str8breetha

    (@str8breetha)

    Hi Carol,

    That seems like a lot of work for what might be little or no payoff. I’ll be switching plug-ins.

    Cheers

    Tim

    Thread Starter str8breetha

    (@str8breetha)

    Hi,

    I have done the above and yes it worked correctly, but as I explained already, Google Analytics is tracking my purchases fine. But nobody elses! The only conversions I can see in Analytics are the test purchases I have done in GTM. So I will need to wait a few days and check to see if regular users purchases are coming through. Otherwise I might have to switch plug-ins or set this up manually.

    Cheers

    Tim

    Thread Starter str8breetha

    (@str8breetha)

    Hi, yes that is all correct. I have just run another test purchase and again the purchase event is firing in tag assistant and GA4 debug view:

    Tag assistant:
    https://snipboard.io/Y5i8xX.jpg

    GA4: https://snipboard.io/gn9lGh.jpg

    The developer and I have looked into various GTM accounts and have run a bunch of test purchases, but can’t figure this one out. Super frustrating.

    Thread Starter str8breetha

    (@str8breetha)

    Thanks Pepe, and apologies for the delay in coming back to you. I have been trying to resolve this with a developer, but to no avail!

    The Quest Analytics plug-in is just for connecting the site to GA4, using the Gtag. It doesn’t do event measurement – that is all done through the WooCoomerce GA4 Integration plug-in, so the issue must be to do with this..

    Interestingly, I ran a test purchase a few days ago, and that purchase is showing up in our Analytics report. But no other purchases are. You can see in the below screenshot the drop off in purchases on the 23rd, and my one purchase last week:

    https://snipboard.io/r9eILl.jpg

    This screenshot shows that event tracking for add_to_cart is working fine. All other tracking is working fine other than purchases (the most important one!). I wonder if there is an issue with the payment gateway perhaps?

    https://snipboard.io/idOWwm.jpg

    Would love if you could help solve this with me, I’m starting to get pretty frustrated!

    Cheers

    Tim

    Thread Starter str8breetha

    (@str8breetha)

    Hey Pepe,

    Thanks for your response.

    See below the system report.

    I have taken screenshots of GA4, which show the drop in conversions, and a screenshot of orders we have had in that time, but for the life of me I can’t figure out how to add them here. How do I do that? Alternatively I can send them to you via email

    Let me know if you need anything else. Thanks.

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    HPOS feature enabled: ✔
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: ✔ WC Pages
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: #183 - /terms-conditions/ Theme
    
    Name: Croplands Spray Shop
    Version: 2.5
    Author URL: http://www.quest.net.nz/
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.18.3
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ✔ Templates
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/cart/mini-cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/order-received.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-linked
    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2024-02-13 23:05:21 +13:00
    Options: ✔
    Notes: 12
    Onboarding: completed Action Scheduler
    
    Complete: 3,778
    Oldest: 2024-01-16 21:35:54 +1300
    Newest: 2024-02-16 15:06:38 +1300
    
    Failed: 1
    Oldest: 2023-10-09 11:08:21 +1300
    Newest: 2023-10-09 11:08:21 +1300
    
    Pending: 3
    Oldest: 2024-02-16 15:07:36 +1300
    Newest: 2024-02-16 21:30:10 +1300 Status report information
    
    Generated at: 2024-02-16 15:06:57 +13:00
    `
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