http://wordpress.org/support/topic/278968?replies=7== multiple replies
Most of the replies are Kut himself… Only one of the replies isn’t him, and its complaining about something else. Not your best move posting that one homie.
His point is this. If you have a site that says “Hey, come here w/ your issues w/ our product and we’ll see what we can do” and then you don’t actually do anything to help… ?
This is like going to the manager at a restaurant because your food was unsatisfactory only to have him/her tell you “sorry I didn’t cook it, don’t know what to tell you”