spaceprogram

Hi @pratik-jain – I tried your suggestions – the Debug just threw up a few errors in the parent Theme file (nothing to worry about) and the external server file does not result in a file being downloaded.

Although, now that I have changed a few things here the download links now pass the browser back to the site index page with the following URL showing in the address bar: https://www.space-net.co.uk/?eddfile=1545%3A1422%3A1%3A0&ttl=(…etc – I’ve cut it short here as I’m not sure if it would reveal anything on this public forum.)

I have also had a look at the logs and when I try to get a file through EDD I see the following:

[Tue May 07 08:11:09.101674 2019] [access_compat:error] [pid 18885] [client 122.169.95.221:56235] AH01797: client denied by server configuration:…/wp/wp-content/uploads/edd/2019/05/Surfboard.zip (again cut for privacy)

This shows that the server is not allowing access to the file. The IP address shown in the error is listed as somewhere in Mumbai India? Any ideas what might be causing this?

I have already tried that one – again fails!

If I link to a file outside of the EDD directory (so no EDD protection) and then manually put it’s URL into the browser it will download but if I put the same URL into the EDD download without moving the file into the EDD directory, it fails…

Thanks for all your help so far

OK Here is the htaccess file from the wp folder on the server:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Not sure how to add a screen shot here?

But I guess the things you’re interested in seeing are:
WordPress Address (URL) https://www.space-net.co.uk/wp
Site Address (URL) https://www.space-net.co.uk

Sure – Here you go…

Options -Indexes
deny from all
<FilesMatch ‘\.(jpg|jpeg|png|gif|mp3|ogg|zip)$’>
Order Allow,Deny
Allow from all
</FilesMatch>

Thanks

Here you go – By the way, in case it matters, when I tried to use the button to ‘Download System Info File’ I got the same ‘not found’ error!

### Begin System Info (Generated 2019-05-06 14:33:49) ###

— Site Info

Site URL: https://www.space-net.co.uk/wp
Home URL: https://www.space-net.co.uk
Multisite: No

— Hosting Provider

Host: DBH: localhost, SRV: http://www.space-net.co.uk

— User Browser

Platform: Apple
Browser Name: Firefox
Browser Version: 66.0
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10.14; rv:66.0) Gecko/201
00101 Firefox/66.0

— WordPress Configuration

Version: 5.1.1
Language: en_GB
Permalink Structure: /archives/%post_id%
Active Theme: Space Software Theme 1.0
Parent Theme: Thematic 1.0.4
Show On Front: posts
ABSPATH: /home/spacenet/public_html/wp/
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, abandoned, processing, active, inactive

— EDD Configuration

Version: 2.9.12
Upgraded From: 2.9.12
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Enabled
Symlinks: Disabled
Download Method: Direct
Currency Code: GBP
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs,update_file_download_log_data
Download Link Expiration: 24 hour(s)

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://www.space-net.co.uk/checkout
Success Page: https://www.space-net.co.uk/checkout/purchase-confirmation
Failure Page: https://www.space-net.co.uk/checkout/transaction-failed
Downloads Slug: /downloads

— EDD Gateway Configuration

Enabled Gateways: PayPal Standard
Default Gateway: PayPal Standard

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— WordPress Active Plugins

Add From Server: 3.3.3
AddToAny Share Buttons: 1.7.35
Contact Form 7: 5.1.1
Cookie Notice: 1.2.46
Easy Digital Downloads: 2.9.12
Easy Digital Downloads – htaccess Editor: 1.0.1
Erident Custom Login and Dashboard: 3.5.5
Exclude Pages from Navigation: 1.92
Google Analytics Dashboard for WP (GADWP): 5.3.8
Hide Dashboard: 1.3
Login-Logout: 2.6.1
Really Simple CAPTCHA: 2.0.1
Simple Lightbox: 2.7.1
Stealth Login Page: 4.0.0
Wordfence Security: 7.2.5
WP Google Fonts: v3.1.4

— WordPress Inactive Plugins

Duplicator: 1.3.12
Force Regenerate Thumbnails: 2.0.6
GoUrl Bitcoin Payment Gateway & Paid Downloads & Membership: 1.4.18
GoUrl Easy Digital Downloads (EDD) – Bitcoin Altcoin Payment Gateway: 1.0.2
SABRE: 1.2.2
WP-DBManager: 2.79.2

— Webserver Configuration

PHP Version: 5.6.32
MySQL Version: 5.5.58
Webserver Info: Apache

— PHP Configuration

Memory Limit: 256M
Upload Max Size: 2M
Post Max Size: 8M
Upload Max Filesize: 2M
Time Limit: 30
Max Input Vars: 1000
Display Errors: N/A
PHP Arg Separator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Enabled
Session: Disabled

### End System Info ###

Hi tried that too – same error. 🙁

Hi @pratik-jain

I’ve checked the file path and it’s all good. The file exists in the location that is in the box in EDD. As a test I also created another folder on the site and put a copy of the file in there. Then I put the direct path to the new test file into my browser and I was able to download the file. Next, I pointed the EDD download path to my test file and tried to (free) purchase the file using EDD. This did not work and I got the 404 not found page instead!

I now think there is some technical hitch inside of EDD that’s causing this, as it seems like the EDD plugin is not internally saving the correct path to the file. Obviously I can’t check this, as EDD is cloaking the file with it’s own code.

Unless someone technical (from EDD) can come up with the answer to this I think I may have to delete the EDD plugin and reinstall it all again – which will be a PITA but I can’t see why it’s not working.

Arrrrrgh!