sonicr233

Managed to fix it I think. I deleted the Nextgen gallery plugin and installed the NextCellent gallery plugin and had it all back up and running in a few minutes. Hopefully this will be a permanent fix.

Regards, Danny.

Thanks for your reply. I don’t see a 500 internal server error message. Some points of interest – I only have 2 plugins installed, one for backups and nextgen gallery for all the images. No cashe plugins at all. I may have to edit this post to get this to work right but here’s a screenshot of what I see and I assume everyone else at the moment –

Live website

Here’s what I see when logged into wordpress and is what it should look like (without the widgets sidebar)

Logged into wordpress

I deleted the .htaccess file and made no difference. I saved it elsewhere in case it’s needed. I am in Australia and the site is hosted on servers in the US.

Will keep looking but not sure what I’m looking for just yet. Regards, Danny.

All up and running again. I have transferred the domain name over to the new host provider for the site and have had to start pretty much from scratch. Without a database, I was not able to restore the functionality of the original site but at least I had all the objects, photos and so on. I was able to salvage some of the text content from an sql file, the rest I made up as I went along.

I spent a few hours doing a crash course in themes, plugins, widgets and so on. Starting with just the basic BMMC child theme and the Genesis parent theme, I was able to give the site a familiar look and all pages are now functional. There were some serious issues with how the original site’s account and hosting manager accounts were set up by the re-seller but I am now in full control of the site and also have the ftp working.

http://bmmclub.com

I now have a much better understanding of WordPress – I also have a back up plugin installed that sends me a database back up each night and does a full site back up each week for me to download.

Thanks wslade for pointing me in the right direction and for your encouragement for me to fix this myself. I have marked this topic as resolved.

Regards, Danny.

Here’s a screen shot list of all “sql” files within the saved back up.

SQL files

Will look at doing some installs later today and see how I go. Thanks very much for your assistance with this, much appreciated.

Regards, Danny.

The account was originally set up with a re-seller, not the actual host provider. The website is hosted on the providers “re-seller servers” not their main servers which are for those that deal direct with them, they actually provide good phone support and have resolved some small issues in the past for us even though we don’t deal with them directly. The re-seller however, is a pain in the butt, is never there to answer the phone, takes 2 or 3 days to get an email response, provides no support and wants $300 for 2 hours minimum to have a look at anything. They also charge us over 3 times the price per month for hosting than the actual provider charges for the exact same plan.

We will be moving the site over to the actual host provider and giving the re-seller the flick in the next month or two. Just would have liked to have had the site working working properly before then.

I understand now this stuff up is all of my own doing. By my updating WordPress, plugins and the themes in particular, is what has had the most impact on things not working the way they use to.

Maybe starting from scratch when we change over to the new provider will be the best thing.

Regards, Danny.

I asked the host to do a password reset on the control panel last week so I could gain access. The details they provided are to access the control panel for our account name of bmmclub.info. Not sure if I need to be looking somewhere else for a control panel for bmmc.com

I have set up an FTP account with login and password through the control panel but when I try to connect with FTP, I get a – connection aborted – login error. Not the end of the world as I can access files and folders, do uploads and downloads directly with the control panel. I don’t see any point as I said before, there’s simply nothing there to access – just empty folders.

I don’t see how I can connect to .ftp.bmmclub.com:21. if it exists as no FTP account has been set up or is associated with that, that I know of.

Something of interest using the WordPress login, I found the Genesis theme is the parent to the BMMC child theme. I bit the bullet and deleted the bmmc child and genesis themes while logged in to WordPress – I zipped up the original folders I have here and re-installed them. I can now see the older version of genesis installed by its version number however, it made no difference to appearance the the bmmc child theme – it still looks the same as it did before I re-installed the older version of bmmc child and genesis. Is there something else preventing the install of the older theme versions from taking effect?

Thanks for your patients and understanding of my lack of knowledge. Regards, Danny.

For my own benefit, a parent and child theme is a relationship rather than the actual name of the themes?

Current themes listed on the Dashboard are – BMMC child – BMMC2 – BMMC3 – Genesis, 2010 and 2011. The BMMC2 and 3 both have scripting errors so cannot be used without creating security violation errors

I would put it back to the saved and working theme if I could but that’s the problem. There is nowhere in the new Dashboard menu since updating WordPress to add or install anything. It simply no longer exists. As I said previous, the control panel I have access to doesn’t appear to be for our website as there is nothing there at all, just an empty cgi folder.

To make this even more confusing, the original website was called bmmc.info and so is the account name. The website was changed to bmmclub.com (all of this long before I came along) however the account is still in the name of bmmc.info. the control panel access I have is for bmmc.info and like I said, there’s nothing there and when I did a domain search, it says bmmc.info belongs to a company in the Nederlands where as we are in Australia.

I have set up an FTP account at bmmc.info however, when I try to connect with the Leap FTP program I use, there is always a login error (connection aborted). All login details are correct so I don’t know what the problem is there either. I have no problems with FTP on my own website for Sonic Racing.

Regards, Danny.

When I login to to site with WordPress, the Dashboard shows if there are any applications that have updates available. I allowed all of the updates to be done which included WordPress and themes. I don’t think the Child theme was one that had an update – it was 2010, 2011 and the Genesis themes.

I have the full back up unzipped on my PC and I can see all of the content from before any updates were done. JS, wp-admin, wp-content, wp-includes folders plus 1000’s of php files – themes, photos and so on – everything is there.

Regards, Danny.