sirio345
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Unfortunately nothing worked for us and also the support from facebook itself was almost useless in pointing us to the right solution. We decided for now to deactivate the plugin and insert the pixel code manually. We will evaluate to use the plugin again in the future if the bugs tha impact us will be resolved.
thanks for supportHello again,
Regarding the cache I deleted all the wp rocket cache folder and deactivated SG plugin let’s see if something change.
Regarding server events list apparently from facebook there is no way to see or export that list.
We only have a metric that indicate that the quality of event correspondance is very very low and can interfere with the results of the campaign (and it does impact the results, because since the problem first appeared the results of the ads campaign are very very bad)
here is a link to see the screenshot from facebook
https://justpaste.it/ls/92vjo/mxlw399i8x31fdl8
consider that of 602 add to cart events only 4 were from browser and true according to google analitycs data.
That metric changes from time to time one day is for add to cart events the other form search events. The problem is always a huge numer of server events compared to browser events.
In the facebook business manager they suggest to keep high the percentage of “deduplication” of the events but does not give insights on how to configure that parameter. Actually the deduplication percentage is around 14% for browser event and only 6% on server events. Do you know if those percentage can be modified?
Do you think that deactivating plugin or reconfiguring the connection with the catalog something can change?
Thanks for your support
S.Hello again, regarding the cache it is one of the first thing we checked. WP rocket has been disabled for over two weeks now and also the Siteground optimizer has all the settings deactivated so it shold not interfere. Anyway to be sure I have now deactivated also SG optimizer plugin.
here is the link with one of the latest facebook for woocommerce log
https://justpaste.it/ls/8yu5i/rad4ybx90vcm495whope this can help
regardsHello thanks for the response I checked the thread on git hub and followed every step you suggested. Consider also that we already enabled the “debug logging” into the facebook for woocommerce plugin settings to see if there were obvious errors. The log is extremely long but apparently the are not obvious errors or warnings. Can you specify what kind of error I’d have to check for in the log?
If you prefer I can share the complete log.### WordPress Environment ### WordPress address (URL): https://www.epele.it Site address (URL): https://www.epele.it WC Version: 5.6.0 REST API Version: ✔ 5.6.0 WC Blocks Version: ✔ 5.5.1 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.5.1 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.23 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1l-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: ep19_ Dimensione totale database: 94.04MB Dimensione dati database: 80.95MB Dimensione indice database: 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indice: 0.01MB + motore MyISAM ep19_wc_customer_lookup: Dati: 0.05MB + indice: 0.05MB + motore MyISAM ep19_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM ep19_wc_order_coupon_lookup: Dati: 0.01MB + indice: 0.01MB + motore MyISAM ep19_wc_order_product_lookup: Dati: 0.28MB + indice: 0.25MB + motore MyISAM ep19_wc_order_stats: Dati: 0.05MB + indice: 0.04MB + motore MyISAM ep19_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM ep19_wc_product_meta_lookup: Dati: 0.09MB + indice: 0.11MB + motore MyISAM ep19_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM ep19_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM ep19_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM ep19_woocommerce_bundled_itemmeta: Dati: 0.06MB + indice: 0.05MB + motore MyISAM ep19_woocommerce_bundled_items: Dati: 0.00MB + indice: 0.00MB + motore MyISAM ep19_wpr_rucss_resources: Dati: 0.02MB + indice: 0.06MB + motore InnoDB ep19_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.05MB + motore InnoDB ep19_yith_wcwl: Dati: 0.25MB + indice: 0.14MB + motore MyISAM ep19_yith_wcwl_lists: Dati: 0.27MB + indice: 0.27MB + motore MyISAM ep19_yoast_indexable: Dati: 3.70MB + indice: 0.68MB + motore MyISAM ep19_yoast_indexable_hierarchy: Dati: 0.07MB + indice: 0.25MB + motore MyISAM ep19_yoast_migrations: Dati: 0.00MB + indice: 0.01MB + motore MyISAM ep19_yoast_primary_term: Dati: 0.07MB + indice: 0.09MB + motore MyISAM ep19_yoast_seo_links: Dati: 0.12MB + indice: 0.04MB + motore MyISAM ep19_yoast_seo_meta: Dati: 0.02MB + indice: 0.02MB + motore MyISAM ### Post Type Counts ### attachment: 6474 gsf_content: 90 gsf_template: 10 ig_campaign: 10 ig_message: 13 mc4wp-form: 1 nav_menu_item: 100 oembed_cache: 1 page: 30 post: 16 product: 1205 revision: 107 shop_coupon: 35 shop_order: 685 shop_order_refund: 23 wpcf7_contact_form: 2 xmenu_mega: 1 yith_wcan_preset: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active 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