sherrywp
Forum Replies Created
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It’s been over a week since this issue started, and it’s put my associates business on a total freeze. The plugin support people haven’t got back to me since the last 2 days – it’s so frustrating! Thank you so much @uttrichp for offering a solution! – unfortunately it’s not working for me! My SiteGround Host support have kindly been trying to help but they can’t get it working either, so they have put a ticket in for me – I really hope they can do it!
This plugin support team need to take a serious look at this issue and get it resolved to spare others this nightmare!I also still get a grey box instead of the photo of the main product – I wish the correct support team would professionally assist – and in a timely manner – every time they respond (without even fixing the issue) I have to wait ages for another reply that still does not resolve things 🙁 – Such a cool plugin that is failing badly because of lack of support!
Please Amazon Plugin support team – get this plugin working – it has great potential, but people will give it bad reviews if this happens to everyone!
- This reply was modified 8 years, 3 months ago by sherrywp.
Hi, here is also a screenshot that shows that the file is defiantly missing:
(I just tried yet again to get it working)Am I the only one who is having this problem? Why has it occurred? Surely the files should be there as I haven’t deleted anything and I’ve re-installed it twice, once from the link on the Amazon.co.uk, and once from the WordPress.org site – Like I say, it seems like such a great plugin and really has the potential to do all that I need it to do – the moment it is working correctly I will be soooooooo grateful and can proceed with my affiliate site
Thank you for assistance in these issues
Sherry
Here’s a screenshot of the files that were in the plugin when I downloaded it:
The files in the AALB…And here I’m including screenshots of:
A – the Error that I keep getting in WordPress using the AALB
B – the website that shows a GeoLite2 file that I think that I’m missing (but I’m no expert and I’m totally confused lol)
C – the above file that I downloaded and have no idea if this is the file that could be missing, and I’ve know idea how to get it into my CPanel if it is the file that I need!There are 2 file paths, the first on for the Amazon folder is the path stated – home/whatchil/public_html/wp-content/uploads/
and the 2nd one is the path of the other Amazon folder. In both cases I am not a able to give permissions. I’m sure there are missing folders and that is causing the issue???
Hi,
here is the link to show the screenshots of the big grey product box that I get every time I import products Grey Product BoxIf the link above does not work then you can use these ones:
- This reply was modified 8 years, 3 months ago by sherrywp.
Hi, thanks for getting back to me.
The GeoLite2-Country.mmdb folder is not there in my CPanel at all – the folder is not included in the plugin files. Do I have to go to the dev.maxmind.com web site and download the file? – And if so, how do I get it into my CPanel? – Or better still – can you send me a link to the plugin that has this folder included in the installation if this is what I needhttps://dev.maxmind.com/geoip/geoip2/geolite2/
(I’ll send a screen shot regarding the second issue)
Thank you
Sherry
Hi,
I contacted my host again, and they asked me for a number for the permissions! – I don’t know which number they mean, but they then put in the number ‘777’ as they said it came up in the selection – I still get the error though! And also I still get the grey box instead of the product image.Please can you help me to resolve this? – I really like the potential of this plugin, but I just really, really need it to work with the Geo-targeting and to show the product image.
Many thanks
Sherry
Hi, thank you for your reply – much appreciated!
I am really new to all this, so forgive me – I’m finding it really hard to understand it all. Should I be looking for a folder called ‘GeoLite2-Country.mmdb’ – because if so, I cannot locate it in my CPanel – I asked my host provider for assistance and they said that they also could not see the folder, but they claimed to have given me the read-write permissions – and I still get this error – I’m really stuck and confused!
Also, the large product images won’t appear when I import items using the plugin – I just get a big grey box – do you know why this could be?Many thanks
Sherry
I’ve tried re-installing and it’s still not working – I’d be so grateful if one of the support people can contact me so that I can move forward with my site. I found the plugin excellent, but this is a big hurdle. I can use the plugin, but I also get a big grey box with two smaller boxes in them instead of a product image – I think the API is causing this? – I can’t get the geo targeting working as I keep getting the following error –
ERROR – The file used to fetch country details to enable geo-targetted links doesn’t have read permissions. Please give recursive read/write permissons to:/home/whatchil/public_html/wp-content/uploads/amazon-associates-link-builder/GeoLite2-Country.mmdb. In case you are still facing the issue, please change download folder in Site Wide Settings section on this page.
Has anyone else had this, and how did it get solved? I’ve been looking in my CPanel, but as I’m new to this and don’t want to mess things up further, I’d really appreciate some assistance.
Thanks
Sherry
All the info is very clear on what exactly I have to do and how to get the files in the correct folder.
I meant ‘All the info is NOT very clear’