seawildearth

Hi James, thanks for the input.

Have you read through the complete thread? As if you had though read through the full details you’d have also seen that I have carried out the tasks as you mentioned, plugin deactivation combined with a revert to the default Theme. The issue remains.

Everything was working fine, from one day to the next and then in one foul swoop, and with no changes having been made to the administrative back end by myself I found myself in this mess. I am using the Theme and current PlugIns for selling imagery and as such some of the files I have are very large, up to 5760 x 3840px but I use a 1024 x 683px web prepared jpeg featured image for their representation on the site. These featured images are no greater than 200Kb/ea Some of the master files are over 15MB which still shouldn’t be an issue as these are the images that are sent to the clients after an automated checkout has been made via PayPal. It is a system that has worked with real clients in real time. All media resolutions are set as they should be on WP.

I will pass on this thread URL to my Host Servers Tech Support and see what they have to say.

Thanks,
Mark.

I made a completely fresh reinstallation of WordPress to my HostGator server. I then rebuilt the site, and the issue persists. I changed themes thinking that was the issue, and the problem persists. Show me where in that process the finger of doubt can point at anywhere other than WordPress.

I am very happy for you that you don’t have this issue with WordPress but that doesn’t mean that the issue doesn’t exist. Not every car that runs off a production line runs the same as the previous vehicle on the same production line. If everything worked perfectly because one example of said product did then wouldn’t this be a perfect, and somewhat boring, World?

When I get to the bottom of the issue I will be sure to update this board, but until then I think it best to consider that there could be a very slim possibility that there could be an issue with WordPress in this case.

This report from a highly respected freelance WordPress developer:

“I logged into your site and everything is up an running. I added the custom CSS to hide the Sell Media search box.

While browsing your files through FTP I noticed that the site is not generating thumbnails for the large files. Any file over 1MB does not have a thumbnail all others do. That explains the slow Media Library page. WordPress is loading large images and scaling them down with CSS.

I have no idea why it’s doing that. I checked your PHP settings and there’s plenty of memory to generate thumbnails”.

So it seems the issue IS a WordPress issue.

I tried replacing the site as you mentioned but it didn’t work. That may be down to my ineptitude alas we will never know. I wiped the complete database, reinstalled WordPress which should have solved the problem right? I mean how many failing instal events can one have when starting from scratch?

I then reinstalled my site from the last backup I had on my Dropbox. As it was a backup made when I had the issue, guess what, I still have the damned issue.

I’ve paid for subscriptions for the Theme and plugins, I’ve paid for hosting, I’m sick of bloody paying for crap that doesn’t seem to work. I’m happy to pay for things that do work, but I have meat balls not crystal balls so who’s to say whoever I next select as hosting options aren’t just designed around fleecing clients, which is my opinion of what I’ve experienced of late.

I have a backup of my site in my Dropbox.

I have deleted all except the Folder and php file as mentioned, now trying hard to upload two folders, WP-Admin and WP-Includes. I have FTP’d them with Cyberduck and I can see them in the Public HTML root directory under my FTP Account name but I cannot seem to copy them into the WP Directory. Only option is file by file, no drag and drop option?

Nightmare.

Please, that is all in Swahili to me. I think one of the main issues with this well intentioned service is that folks tend to think everyone here has knowledge and experience with back end administration. Sadly I don’t.

That may sound a little weird to some but it’s very much a case of horses for courses. Now if you wanted to swim outside of a cage with Great White Sharks then you’d call on someone to guide you through that, someone like me.

I don’t understand the coded instructions you inform me of, all it does is help with that frustration build up.

This is most definitely a WordPress issue. I have had the software engineers from the company that make my Theme and Main PlugIns to support the eCommerce options within that theme have access to my Servers at HostGator and the backend of my site.

They cannot find the issue with their Theme or Directory structure within the Server so have suggested a complete reinstallation of WordPress and reboot my site from a backup.

This really is bizarre.

The issue persists whether I am in Grid or List options as asked.

I don’t have a clue about looking into this level of a website, about understanding Java etc. I’m looking at a console with lots of figures and code with no clue as to what it means or what it is I’m supposed to be looking at / for.

Hence the frustration.