sarahweb
Forum Replies Created
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I just came here to report the exact same thing – I have multiple sites running your plugin (as it just works) but I have 1 site with these notices and the other without … the only difference between the 2 as I have run through hiding/showing various plugins and both sites use a handful of identical plugins – and I think it could be linked to PHP version – I do have an older PHP 7.4 site which is the one throwing the error – have you tested it on a lower PHP version? As PHP 8 and above is not?
would be great to get this resolved as the error logs are growing massive as this appears with every click
thank you
Sarah
that is perfect thank you
ok so this is really odd I was just taking the screenshots for you – and now the cart is showing £7.95…
really odd – I am going to monitor this so see if it reverts again
Sorry
Forum: Plugins
In reply to: [WooCommerce] Cart block rounded issue with shippingI think that I have tracked this back to a plugin – so I am asking them – I will update if they concur
Ah great thank you for your reply – I could not find this info on your PRO page – as its a pretty key thing for us – off to purchase it then!
This has been solved – I need to check what DATE FORMAT I was using – seemingly it was a non standard one – once that was corrected everything worked
In case anyone else has this issue
I have found the conflicting plugin and contacted the plugin owner to ask them to assist resolving this
it was the multi store addons for AGILE that was conflicting – oddly!
thank you for the assist!
Sarah
Forum: Plugins
In reply to: [WooCommerce] Password reset link not working 9.3.3We have found the issue – as the users were imported there was a an issue with having multiple accounts with a different ID but same username field – so as the password reset now contains the username field – there was the confusion (it does seem to ignore the ID field though…) so it was checking the details against the wrong user account
once I was able to correct the username details the link worked as expected!
thank you for the assist
Sarah
Thank you – and yes I can confirm I can also get the correct error message on other sites of mine using woo and same theme and similar plugins – so I will plugin test for a conflict first
thank you
Forum: Plugins
In reply to: [WooCommerce] Password reset link not working 9.3.3Hi THank you so
- no caching at all
- no regsitration plugin at all
- yes lost-password is the endpoint
- snippet for you https://snipboard.io/uPhv2x.jpg
- status below
WordPress Environment<br><br>WordPress address (URL): https://newsite.alleycatz.co.uk<br>Site address (URL): https://newsite.alleycatz.co.uk<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.40<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: acws24_<br>Total Database Size: 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0.03MB + Engine InnoDB<br>acws24_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>acws24_wpml_mails: Data: 69.59MB + Index: 0.19MB + Engine InnoDB<br>acws24_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>acws24_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cerber_log: Data: 3.52MB + Index: 2.13MB + Engine InnoDB<br>cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>cerber_traffic: Data: 100.63MB + Index: 7.52MB + Engine InnoDB Post Type Counts<br><br>acf-field: 13<br>acf-field-group: 1<br>attachment: 29981<br>custom_css: 2<br>customize_changeset: 6<br>gp_elements: 14<br>nav_menu_item: 90<br>nf_sub: 1<br>page: 18<br>post: 2<br>product: 1526<br>product_variation: 8696<br>revision: 126<br>shop_coupon: 1<br>shop_order: 10<br>wp_navigation: 2<br>wp_template: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (25)<br><br>Advanced Custom Fields PRO: by WP Engine – 6.3.9<br>Agile Store Locator: by AGILELOGIX – 1.4.26<br>MultiStore Addons for WooCommerce: by AGILELOGIX – 1.6.1<br>Classic Widgets: by WordPress Contributors – 0.3<br>Eskimo Advanced Description: by Eskimo EPOS – 24.8.2<br>Eskimo Agile Handler: by Eskimo EPOS – 24.8.3<br>Eskimo Customer Account Historical Sales: by Eskimo EPOS – 24.8.2<br>Eskimo Personalisation Extended: by Eskimo EPOS – 24.8.2<br>Eskimo Personalisation Text: by Eskimo EPOS – 1.22.02.16.01<br>Flexible Shipping: by Octolize – 5.0.1<br>GazChap's WooCommerce getAddress.io Postcode Lookup: by Gareth 'GazChap' Griffiths – 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1.0<br>Super Speedy Search Fast Ajax: by Dave Hilditch – 1.08 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ✔ Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 60 KB WC Pages<br><br>Shop base: #11 - /shop/<br>Basket: #12 - /basket/ - Contains the woocommerce/cart block<br>Checkout: #13 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #14 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Alleycatz 2024<br>Version: 0.1<br>Author URL: https://websquared.co.uk<br>Child Theme: ✔<br>Parent Theme Name: GeneratePress<br>Parent Theme Version: 3.5.1<br>Parent Theme Author URL: https://tomusborne.com<br>WooCommerce Support: ✔ Templates<br><br>Overrides: alleycatz2024/woocommerce/global/breadcrumb.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ✔ Next scheduled: 2024-10-27 07:49:12 +00:00<br>Options: ✔<br>Notes: 73<br>Onboarding: skipped Action Scheduler<br><br>Complete: 8,418<br>Oldest: 2024-10-13 15:43:28 +0100<br>Newest: 2024-10-26 12:40:48 +0100<br><br>Failed: 62<br>Oldest: 2024-05-16 08:57:35 +0100<br>Newest: 2024-10-26 12:39:48 +0100<br><br>Pending: 9<br>Oldest: 2024-10-26 13:07:42 +0100<br>Newest: 2024-11-01 06:13:50 +0000 Status report information<br><br>Generated at: 2024-10-26 13:07:45 +01:00<br>Lastly the fatal logs – none from today with my testing – this was yesterdays
<strong>2024-10-25T18:14:09+00:00</strong> <strong>Critical</strong> Uncaught RuntimeException: Unable to release actions from claim id 67024. in /home/newsitealleycatz/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:1042I disabled the security plugin wondering if that was it – but not
I have tested – in 3 browsers, private and incognito – 2 accounts – all give same response
However a new user created and link provide to “create a password” did work!?! Just to add confusion
I have 10000 customers that need to reset their password! So its kind of important I figure this out 🙂
thank you
SarahIts a site that has not yet gone live – working on it currently – so I have not noticed it before as all emails etc were switched off. BUT testing on other woo sites i have I most certainly do see an error message
I don’t believe any of the plugins in use are USER reg ones
reports below for you – thank you
WordPress Environment<br><br>WordPress address (URL): https://newsite.alleycatz.co.uk<br>Site address (URL): https://newsite.alleycatz.co.uk<br>WC Version: 9.3.3<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.8.1<br>Log Directory Writable: ✔<br>WP Version: 6.6.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_GB<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.40<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 9.3.3<br>WC Database Prefix: acws24_<br>Total Database Size: 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2<br>customize_changeset: 6<br>gp_elements: 14<br>nav_menu_item: 90<br>nf_sub: 1<br>page: 18<br>post: 2<br>product: 1526<br>product_variation: 8696<br>revision: 125<br>shop_coupon: 1<br>shop_order: 10<br>wp_navigation: 2<br>wp_template: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (25)<br><br>Advanced Custom Fields PRO: by WP Engine – 6.3.9<br>Agile Store Locator: by AGILELOGIX – 1.4.26<br>MultiStore Addons for WooCommerce: by AGILELOGIX – 1.6.1<br>Classic Widgets: by WordPress Contributors – 0.3<br>Eskimo Advanced Description: by Eskimo EPOS – 24.8.2<br>Eskimo Agile Handler: by Eskimo EPOS – 24.8.3<br>Eskimo Customer Account Historical Sales: by Eskimo EPOS – 24.8.2<br>Eskimo Personalisation Extended: by Eskimo EPOS – 24.8.2<br>Eskimo Personalisation Text: by Eskimo EPOS – 1.22.02.16.01<br>Flexible Shipping: by Octolize – 5.0.1<br>GazChap's WooCommerce getAddress.io Postcode Lookup: by Gareth 'GazChap' Griffiths – 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1.0<br>Super Speedy Search Fast Ajax: by Dave Hilditch – 1.08 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ✔ Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 58 KB WC Pages<br><br>Shop base: #11 - /shop/<br>Basket: #12 - /basket/ - Contains the woocommerce/cart block<br>Checkout: #13 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #14 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Alleycatz 2024<br>Version: 0.1<br>Author URL: https://websquared.co.uk<br>Child Theme: ✔<br>Parent Theme Name: GeneratePress<br>Parent Theme Version: 3.5.1<br>Parent Theme Author URL: https://tomusborne.com<br>WooCommerce Support: ✔ Templates<br><br>Overrides: alleycatz2024/woocommerce/global/breadcrumb.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ✔ Next scheduled: 2024-10-26 07:49:12 +01:00<br>Options: ✔<br>Notes: 73<br>Onboarding: skipped Action Scheduler<br><br>Canceled: 1<br>Oldest: -0001-11-29 23:58:45 -0001<br>Newest: -0001-11-29 23:58:45 -0001<br><br>Complete: 8,395<br>Oldest: 2024-10-13 15:43:28 +0100<br>Newest: 2024-10-25 18:22:47 +0100<br><br>Failed: 61<br>Oldest: 2024-05-16 08:57:35 +0100<br>Newest: 2024-10-21 12:12:03 +0100<br><br>Pending: 9<br>Oldest: 2024-10-25 19:13:04 +0100<br>Newest: 2024-11-01 06:13:50 +0000 Status report information<br><br>Generated at: 2024-10-25 19:13:07 +01:00<br>Hello thank you for the update – I am NOT using that plugin – which was why I was asking if it was part of WOO core – as it seems to have appeared – however after further digging it seems that STRIPE does use it and its coming from STRIPE themselves so I am speaking to them
thank you
Thank you for the reply – ahh ok thanks – usualy WOO adds in various ways to edit and change text – that was what I was seeing if they had applied it for this – I will go check out the other ways now though – appreciate the reply
Ok so found out it was a random cache! but that effected 2 sites – once cleared cache (using chrome) it cleared!
I do use woo subscriptions and it is already on the latest version – but you are right in that its conflicting with another plugin as just done the same update to another site and the issue is not there – but its an issue for 3 sites – so I am off to determine the plugin that is on all 3 sites! I will return with an update – thank you
