Sandy
Forum Replies Created
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Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Subscriber unknownThank you again for the reply. Looking at the list, the subscribers do not appear to be from any specific extension. There’s gmail, hotmail, verizon, cox.net and more – with subscribers listed as “unknown” and now in “inactive” status in my list going as far back as 2022.
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Subscriber unknownOk- thank you Ojama – we have arrived at the problem. I have several hundred subscribers who have received well over the requisite three emails are still marked as “unknown” when their rating should be “0” according to the process as you just explained it. This seems indicative of a problem where Mailpoet is not functioning as expected – or there is an additional factor that has not been explained. Please see my initial question as it was laid out accurately.
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] Subscriber unknownThank you for the reply. To clarify, I’m confused about the difference between subscribers that show a score of “0” and a score of “unknown.” It generally seems as though the score is unknown until three newsletters are sent – and then if they have not engaged it changes to 0. Is that not the case?