SaffireTech
Forum Replies Created
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Yes, we agree with what you’re saying and as a result we have just released a new update that supports adding a product variation directly. So, please update the plugin if already installed.
Hi John,
Thanks for providing these.
We have a few questions for you –
1. What type of product is the wine glass – Simple, Variable?
2. Does the issue occur on only this particular product / category or all products / categories?
3. Is this product published or draft?
4. Also, can you please share your WooCommerce System Report ? To do that, go to WooCommerce > Status > Generate ReportIt appears that your theme has been heavily customized and as a result creating conflict. Can you share your theme files (both parent and child) through a publicly accessible URL like Google Drive ? We can test it on our end and see if we can fix the issue for you.
Hi John,
Can you please help with following details –
1. Please share screenshots of the error
2. What browser did you use and version?Hi,
Can you please provide the following details?
1. URL of the website
2. Screenshot of the issue
3. Browser & version
4. Theme usedAll of these information will help us understand and troubleshoot the issue.
Hi John,
Thanks for sharing these.
We have recently tested our latest version of the plugin on Vivaldi and we were not able to recreate the issue on our end. You can check this screenshot – here
We have tested this on Windows 10 with Vivaldi Browser version 5.5.2805.32Can you please update the plugin to latest version and see if the issue has been fixed?
If it has not been fixed on your end, can you please take the screenshots and share it with us?- This reply was modified 3 years, 10 months ago by SaffireTech. Reason: browser version
We’re glad that we were able to solve this issue for you.
Would you consider leaving a review for our plugin?- This reply was modified 3 years, 11 months ago by SaffireTech.
Yes, we made an update . We made few small fixes but they seemed unrelated to your issue.
You can test it one more time and let me know if the issue got really fixed.We have already tested this in atleast 5-6 themes (including Storefront) and we have also tested in our couple of local testing sites. No matter what we do, we aren’t able to recreate this error. Besides 10+ users (also having variations products) are already using it and they haven’t reported any such problems. There seems to be something unique about your case.
1. Can you Disable SG Site optimizer and then reactivate our plugin and see if the issue still exists? I have found a few support tickets where people have got the same WooCommerce error I shared you with SG Optimizer. You can check this outhere.
Forum: Plugins
In reply to: [Discontinued Product Stock Status for WooCommerce] Related items?This plugin cannot control control Google’s search results. Also, we are not removing the discontinued products pages. All we are trying to do here is to restrict people from buying it, allow visitors to know the product has been discontinued and giving you options to provide a link to other products if you want to. That’s it. What you are asking for is not in the scope of our plugin.
Thanks for trying this out. Since the issues persists, there is something else that is causing problems. So as we were checking your site, we found a couple of errors on your website when we try to place an order on variation product. One is a WooCommerce error that shows up just above product title after I select on variation and click on “Add to Cart” and one in the browser console that states that a jQuery file related to variations is missing.
Check this outSo, I want you to provide and try this out –
1. Disable our plugin from the backend of the staging site and and see if you are able to add to cart from the product that has the problem. Let me know if the WooCommerce error in the screenshot still shows up.
2. Now, if the issue still persists after Step #1 – Disable SG Optimizer on your staging site and again try to add to cart from the product that has the problem. Let me know if the WooCommerce error in the screenshot still shows up.
3. Provide PHP version of your hosting service.
Okay. Got it. We have gone through your list of plugins. We don’t see any plugins that could possibly conflict with our plugin. So there could be 2 things that could be possibly conflicting –
1. Some code in your child theme’s function.php – It could be the case where your developer might have added the code that affects the variation in some way.
2. Theme itself – Many times theme developers customize the code to an extent that can cause conflicts with plugins. In fact, we experienced an issue in one of our other plugins were theme was the reason for the conflict.
So, I have 2 questions for you –
1. Can you please check for any code in functions.php of child theme and see if there is anything related to variations ? Also check for code in the ‘code snippets’ plugin.
2. Do you have a staging site? If yes, can you please try another theme temporarily like Storefront and see if the issue still exists?
Thanks for providing these information.
If you are not marking any variation or any product as discontinued, then there is no reason that our plugin will conflict with yours. However, we’ll check that out.
Also, this bring us to a question – If you’re not using our plugin for Disconinued products, then I’m a bit curious as to why do you need our plugin in the first place?
Just trying to understand the purpose you are using it for.Thanks for sending these across. We need a couple of more information to fix the issue.
- In the product page you listed, please clearly tell us what variations were set to discontinued by you (P,R, R1/2 etc.), what variations are set on backorder and what are in stock.
- Can you please provide a screenshot of the backend of any variation which disappeared after you ‘discontinued’ it in the product you listed in comment above?
- Also, can you share the list of all the plugins you have installed on the siteon the site along with their versions ? It looks like a plugin conflict to us.
- Please mention your current WordPress version and also the theme name and version.
Hi,
Thanks for reaching out to us. We need more information to understand the issue you’re facing.
- Can you tell us more about your variable product in questions? Which variations showed up and which didn’t?
- When you say “When I deactivate the plugin, they come back” , you mean you deactivate our plugin. Correct? Please elaborate more on this
Also, it will be better if you can provide us screenshot(s) to help us understand it better.